What Is Speakap?

Speakap provides branded communication platforms that foster structured dialogue with frontline employees. You can support and inform your entire workforce from anywhere at any time with Speakap's robust feature set. Used by 350+ brands in 27 countries, clients include Marriott Hotels, Rituals, SuitSupply and Bosch.

Who Uses Speakap?

Companies everywhere struggle to communicate with their non-desk and distributed workforce, quickly, effectively, and securely. We support organizations in all verticals with distributed workforces.

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Reviews of Speakap

Average score

Overall
4.4
Ease of Use
4.5
Customer Service
4.5
Features
4.1
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
53%
4
37%
3
9%
Verified Reviewer
Pilot in US
Verified LinkedIn User
Airlines/Aviation, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Jetsream

4.0 3 years ago

Comments: Overall the application is doing well. Gets the job done well. Allows the company to be in direct contact with everyone and I think that is a great tool. I was impressed to see how many people have started to use the application already, I figured it would have taken a little bit of time for people to start using it. I hope that we start to see more and more people post things. This is a great tool for questions about literally anything pertaining to Flexjet. I am glad that we got this tool for our company.

Pros:

Great way to get all employees to connect and ask questions. It is nice that management can respond directly to the employees if they have questions. It is also fun to see everyones experience on the road. I also like that the weekly message and other "call" like updates are written out so that people can read them without having to call. Seems that the message may reach more people that way.

Cons:

As with any personalized software, there're are going to be growing pains. Some of the features on the mobile app take a little bit of getting used to. Such as trying to like a post, half the time it asks you if you want to report the post instead of actually liking the post. This is due to the sensitivity of the heart icon. There were growing pains in the beginning with posting videos, however this got resolved quickly. It takes a little bit of time to figure out where all the groups are. Experience from helping people on the road that are un familiar with social media platforms, explaining where the groups are and how to use them and how they correlate to the timeline has made some of them confused. However I think that in the long run they seem to understand it. I did find it difficult to find the specific fleet that is assigned to each pilot within Jetstream. After a little help from above we found it. It takes a bit of searching to find it.

Paul
Head of IT, Business and Organisation Architecture in UK
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Speakap Usage and Implementation Review

4.0 3 years ago

Comments: The app has been a great way to improve engagement across organisational boundaries, and provide another channel to communicate easily and quickly with remote workers. The support we have had from the team during our testing, implementation and launch has been great and always get a quick response to our questions and issues.

Pros:

This software is easy to use and has good features to be able to set-up structures in line with our organisation hierarchy, and specialist groups for specific content types. The employee set-up process is easy and easy to post news items and on the timeline. There are features for private messaging which is really useful. The company specific branding has been key to the launch and ongoing engagement with the app.

Cons:

It would be good to be able to see statistics and analytics in Real Time

Speakap Response

3 years ago

Hi Paul, thanks for your review! We'll forward your feedback to the product team. The Statistics feature is a priority on the product roadmap, which is here if you want to check out other upcoming features (https://www.speakap.com/en/roadmap). Your review reiterates the importance of this feature, and we look forward to rolling it out.

Verified Reviewer
IT Project Manager in UK
Verified LinkedIn User
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great communication app

4.0 3 years ago

Comments: Support have been really quick and responsive, the rolllout and implomentation has been handled very well and we are looking forward to using Speakap everyday and driving communication in our business

Pros:

Speakap have been great working with us on the implementation and roll out of the system. A good tool to connect with remote workers. Accessible to all employees and partners but secure and controlled. Simple to use and quick to pick up. Groups help people talk about shared interests (training, tips, FAQ’s ect).

Cons:

As mentioned in other reviews the reporting is a little lacking and some features are only available on the iPhone App (this will change). Needs a bit more depth in the features (no polls or surveys for example) but im confident these will be coming to the app soon!

Speakap Response

3 years ago

Hi there, thanks for your review! We appreciate your feedback. Our product teams are prioritizing Android feature adoption so that you'll be able to access all features on this soon. Also, you can look forward to our new Polls feature being released in the next few months!

Martijn
Martijn
Manager ICT in Netherlands
Verified LinkedIn User
Retail, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source

The best alternative for complex and expensive communication platforms

5.0 4 years ago

Pros:

The implementation is the key to success. There are alternatives, but as far as I know is Speakap is the only one who really understand the importance of a smooth implementation and onboarding. Therefor employees of Speakap are helping with the actual onboarding, the customizing of the app and helping with a strategy for content. Speakap is easy to use and the service is excellent. Not an anonymous software product but a partner who really knows their customers.

Cons:

There are just a few reporting options, it would be nice to have more insights. Furthermore, the synchronisation between our Active Directory and Speakap is not fully automated. We started wit CSV exchange, the API possibilities are not fully developed.

Verified Reviewer
Cashier/seller in Austria
Verified LinkedIn User
Retail, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Speakap

4.0 4 years ago

Comments: Speakap is really good to mantain a good comunication among the company specially in the companies with to many employees and departments. Sometimes I needed to contact a colleague and I did not have his or her number and thanks to speakap we could have contact in a safe and easy way.

Pros:

IT is very safe to use and protect your data, I also like the schedule feature that allow us to plan our working time for the whole month with the work colleagues. In addition speakap doesnt bother the user with constantly updatings and notifications.

Cons:

Sometimes The sofware crash of shows a empty screen. but It could be also a problem with my cellphone.