--- description: Learn more about Document360 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.ca/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.ca/software/177031/document360?page=2) > AI-powered knowledge base for customers and teams. Create, share and manage product documentation, user guides, SOPs, wikis \& more. > > Verdict: Rated **4.7/5** by 290 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 290 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management System (CMS) Software - Customizable Branding - Customizable Templates - Dashboard Software - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management Software - Multi-Language - Process/Workflow Automation - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software) - [IT Documentation Software](https://www.capterra.ca/directory/33755/it-documentation/software) - [API Management Software](https://www.capterra.ca/directory/31065/api-management/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Guru](https://www.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) 3. [Confluence](https://www.capterra.ca/software/136446/confluence) — 4.5/5 (3664 reviews) 4. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5076 reviews) 5. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (686 reviews) ## Reviews ### "Document360 - Premier Documentation Tool" — 5.0/5 > **Nicholas** | *August 13, 2024* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities. Its strengths lie in its ability to facilitate efficient documentation management and enhance team collaboration. > > **Cons**: The only minor issue we had was that our CSRs were switched several times but this did not take away from the quality of the support we received from Document369. > > Excellent product and customer experience. This is the premier tool to help manage customer and internal documentation. The tool is rich in features and their support team is very responsive. ----- ### "Promising product" — 4.0/5 > **Kevin** | *September 25, 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth. > > **Cons**: Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive. > > As a collaborator, I think overall, it's heading in the right direction but with just some minor caveats mentioned above. ----- ### "Excellent Knowledge Base Experience" — 4.0/5 > **Ricardo** | *November 4, 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Document360's best feature is the incredibly intuitive knowledge base portal, which provides a seamless user experience and makes finding the information instantly accessible. > > **Cons**: I'm focusing on defining our main categories and security roles first. So far, I don't have any negative points. > > Document360 offers an excellent platform for managing and publishing a knowledge base. The user experience is clean for readers, and version control is invaluable ----- ### "Overall very well" — 4.0/5 > **Rolies** | *November 5, 2024* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: The easy process of creating a manual for our company > > **Cons**: There were times that the website wasn’t responding > > Good results, timeline took a while to get it all done ----- ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *July 18, 2025* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Cons**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.ca/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data