What Is Document360?

This Black Friday You can get 40% off on all annual plans.

Document360 helps you to create a knowledge base, wikis, manuals & documentation at a scale.

Create, collaborate, & publish a self-service knowledge base with our easy-to-use editor.

Unlike other tools, you can not just create a private or public KB, but also create a mixed KB.

Maintain multiple versions, take advantage of the markdown editor and advanced analytics, be assured of robust security, & match with your brand identity.

Who Uses Document360?

Document360 is suitable for businesses of all sizes. 100k+ users use Document360 every day. Get 40% off this Black Friday. Create your knowledge base or documentation at a scale today!

Where can Document360 be deployed?

Cloud-based
On-premise

About the vendor

  • Kovai.co
  • Located in Sidcup, UK
  • Founded in 2017

Document360 support

  • Phone Support
  • Chat

Countries available

Afghanistan, Argentina, Armenia, Australia, Austria and 76 others

Languages

English

Document360 pricing

Starting Price:

US$119.00/month
  • Yes, has free trial
  • Yes, has free version

Document360 has a free version and offers a free trial. Document360 paid version starts at US$119.00/month.

Pricing plans get a free trial

About the vendor

  • Kovai.co
  • Located in Sidcup, UK
  • Founded in 2017

Document360 support

  • Phone Support
  • Chat

Countries available

Afghanistan, Argentina, Armenia, Australia, Austria and 76 others

Languages

English

Document360 videos and images

Document360 Software - Black Friday Deal
Document360 Software - Markdown Support
Document360 Software - Create Private, Public or a Mixed Knowledge Base
Document360 Software - Category Manager
Document360 Software - Versioning
View 6 more
Document360 video
Document360 Software - Black Friday Deal
Document360 Software - Markdown Support
Document360 Software - Create Private, Public or a Mixed Knowledge Base
Document360 Software - Category Manager
Document360 Software - Versioning

Features of Document360

  • Access Controls/Permissions
  • Alerts/Notifications
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Templates
  • Dashboard Software
  • Discussions / Forums
  • Feedback Management
  • Full Text Search
  • Knowledge Base Management
  • Knowledge Management Software
  • Multi-Language
  • Rich Text Editor
  • SEO Management
  • Self Service Portal
  • Text Editing
  • User Management
  • Widgets
  • Workflow Management Software

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Interactive product tours & user onboarding, customer self-serve help, and internal/external knowledge base software.

Reviews of Document360

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.9
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
69%
4
30%
3
2%
Christeen
Christeen
SEO Specialist in India
Verified LinkedIn User
Computer Software, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great overall, could add a couple of more features

5.0 3 years ago

Comments: Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

Pros:

It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.

Cons:

The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.

Jessika
Senior Technical Writer in US
Computer Software, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Doc360 Is a User-Friendly and Intuitive KB Platform

5.0 2 months ago New

Comments: Doc360's platform allows us to easily centralize our documentation that is searchable.

Pros:

The team and I searched for the right knowledge base platform solution for many weeks. After we tested Document360 and met with their support team, we knew we had found the one for us--one where you do not have to be a developer to use the product. Some things I love about Document360: - Comprehensive analytic reports from the number of article views to article ratings and user feedback. - Easy to create, edit, and publish articles. - Intuitive UI. - Flexible and customizable landing page. Doc360 is also equipped with many templates so you don't have to start from scratch. - Glossary makes it easy for readers to understand new concepts. This eliminates the need to reintroduce a concept across multiple articles. - I've received feedback from readers that searching for articles and finding information is easy. - Easy to tag articles for better visibility.

Cons:

- I've come across nuance cases like the numbers resetting between screenshots; however, I've found quick fixes such as going into the code to manually fix the numbers or just using Shift+Enter to continue the numbering. These quick fixes have become second nature, and I'm grateful that there are solutions. - When I leave an article, sometimes I'll come back and the spacing is different. (I.e. extra spaces between paragraphs, removed spaces between words.) I'd like to note that this bug is inconsistent. - Whenever I run into a bug, I email the support team and receive an immediate response (within an hour). Most of the time, the solution is in that response. If the answer isn't that simple, the support team is quick to schedule a meeting to resolve it.

Alternatives Considered: Helpjuice, Help Scout, Heroic Knowledge Base, Slite, Confluence, HubSpot CRM and Zendesk Suite

Reasons for Switching to Document360: Price, user-friendly and intuitive UI, search capabilities

Aarthi
Senior Technical Writer in India
Information Technology & Services, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

The easiest and best tool for KB

3.0 6 months ago

Pros:

Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB

Cons:

Inflexible home page editor Introduction of span styles on copy-paste Junk characters with periods, quotes, etc. Difficulty in working with callouts Unavailability of preview or staging for intermediate check or review

Robert
Director in US
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Document360 is Super Easy to setup and use

5.0 2 months ago New

Comments: Document360 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It saves us hours of time when dealing with customers as they can access the information they need to learn about our software.

Pros:

What I like best about Document360 is its easy use and easy-to-navigate and create pages. My team can easily create articles and link them to other articles in the system for our team and customers to use.

Cons:

Although the search function is mighty, sometimes, the search puts things in a strange order when searching for articles. It could be a user input error that could be causing the results to not come up as expected.

Alternatives Considered: Confluence

Reasons for Switching to Document360: Document360 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It was very affordable for our needs as a company for our customers

David
Technical Writer in US
Computer Software, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Strong product for the price

4.0 3 weeks ago New

Pros:

Document360 made it easy to set up and maintain our private knowledge base. They have most of the features we expected from a SaaS knowledgebase platform and the pricing is very reasonable. It was very important to us to keep our documentation private (available only our SaaS portal users) without having to pay for a license for every reader, and Document360 fit the bill.

Cons:

This is SaaS so you're doing everything via a browser, and the admin interface can be slow sometimes, and has a few annoying quirks. This has improved even since I first started using it, but it's not perfect. There are also a few key things I wish I could do via their REST API that are not available yet. Fortunately the Document360 team do actively engage with their customers' feature requests and they maitain an up-to-date customer-facing product development pipeline, so you can see what features and improvements are coming.