What Is Document360?

Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations.
Get set up in minutes & reduce your support request up to 50%

Create, collaborate, and publish a self-service knowledge base with our easy-to-use document management SaaS platform.
Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security, and match with your brand identity.

Who Uses Document360?

Rated #1 Knowledge Base Software Globally. Trusted and used by 1000s of users from Customer.io, Datree.io, Harvard University, Monday.com, Mambu, Stackify & many more.

Where can Document360 be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)

About the vendor

  • Kovai.co
  • Located in Sidcup, U.K.
  • Founded in 2017
  • Phone Support
  • Chat

Countries available

Afghanistan, Argentina, Armenia, Australia, Austria and 67 others

Languages

English

Document360 pricing

Starting Price:

US$99.00/month
  • Yes, has free trial
  • Yes, has free version

Document360 has a free version and offers a free trial. Document360 paid version starts at US$99.00/month.

Pricing plans get a free trial

About the vendor

  • Kovai.co
  • Located in Sidcup, U.K.
  • Founded in 2017
  • Phone Support
  • Chat

Countries available

Afghanistan, Argentina, Armenia, Australia, Austria and 67 others

Languages

English

Document360 videos and images

Document360 Software - Category Manager
Document360 Software - Markdown Support
Document360 Software - Versioning
Document360 Software - Back-up and Restore
Document360 Software - Analytics
View 6 more
Document360 video
Document360 Software - Category Manager
Document360 Software - Markdown Support
Document360 Software - Versioning
Document360 Software - Back-up and Restore
Document360 Software - Analytics

Features of Document360

  • Access Controls/Permissions
  • Alerts/Notifications
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Templates
  • Discussions / Forums
  • Full Text Search
  • Knowledge Base Management
  • Knowledge Management Software
  • Multi-Language
  • SEO Management
  • Self Service Portal
  • Text Editing

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Reviews of Document360

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.9
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
28%
3
1%
Christeen P.
Christeen P.
SEO Specialist in India
Verified LinkedIn User
Computer Software, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great overall, could add a couple of more features

5 2 years ago

Comments: Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

Pros:

It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.

Cons:

The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.

Julian W.
Director Product Documentation in Israel
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Moving from the 1900s to 2022

5 2 months ago New

Comments: We POCed a number of options and Document360 was by far the best. It is powerful with a multitude of useful features but still very easy to use and implement.

Pros:

The product is very easy to use - within a few hours I had a demo site up and running. Support is excellent with fast response.

Cons:

The article comments management is weak.

Alternatives Considered: ProProfs Help Desk, Helpjuice, Salesflare, Scroll Viewport, Stonly and HelpCrunch

Reasons for Choosing Document360: We needed a product that we could easily tailor to our exact needs (for example our domain name) that was designed as an external knowledge base.

Switched From: Confluence

Reasons for Switching to Document360: Document360 was more robust, flexible and easy to use.

Simon O.
Technical Consultant in Germany
Internet, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Good Software, Very Good Support

3 2 months ago New

Pros:

The availability of the customer support and the help of them was very useful.

Cons:

Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.

Jarren K.
Jarren K.
Software System Support Specialist in U.S.
Verified LinkedIn User
Insurance Software, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Knowledge Base Product!

4 2 months ago

Comments: For a long time, our end-user documentation was located on SharePoint and over the years became very outdated and unorganized. Document360 has changed the way we design, organize, and maintain all of our end-user documentation for our technology applications at a reasonable price. If you are looking for a true Knowledge Base solution to solve a similar issue, I recommend Document360.

Pros:

Document360 provides a Knowledge Base SaaS that is robust, but easy to use and maintain. The content tools feature(s) allows for you to design and create your documentation at a macro level, making the micro editing of that documentation very smooth. SSO and Security Permissions make for a more secure environment and analytics dashboards provide insights into your environment, documentation, and potential knowledge gaps.

Cons:

Like any SaaS, there are occasionally bugs you are likely to run into with Document360. With that being said, Document360 has a support system in place to help navigate you through those issues.

Alternatives Considered: Microsoft SharePoint

Reasons for Choosing Document360: As mentioned above, SharePoint did not prove to be a good solution for us any more to maintain our documentation and we needed to move to a true Knowledge Base.

Switched From: Microsoft SharePoint

Julie W.
Customer Success Specialist in U.S.
Hospital & Health Care, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Document360 is a Rocket Ship

5 last month New

Comments: We came from an archaic version of a desktop Help system to Document360. Getting the new articles and/or article updates to the live website was (to be polite) horrendous and caused plenty of delays in getting crucial information available to our clients. And we were maintaining three separate Help sites/versions! With Document360 the delays are gone. We can have all three separate Help sites combined into one project. Updating an article for something simple like additional words or correcting punctuation used to take 24+ hours. That now takes minutes - quite literally minutes from request to fix to publishing the fix. Document360 is a rocket ship! The onboarding, migration, and support team are stellar!

Pros:

Ease of getting up-to-date information to clients. Slick, modern design with print, PDF, and dark view options. Analytics - which we never had before. Multiple authors working in a single database.

Cons:

Wish they had a US-based support team, but this is a minor issue because everyone I've worked with thus far has been fantastic.

Alternatives Considered: ClickHelp and ProProfs Project

Reasons for Choosing Document360: Getting the new articles and/or article updates to the live website caused delays in getting crucial information available to our clients.

Reasons for Switching to Document360: User-friendly, features, security