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What Is Microsoft Bookings?

Microsoft Bookings is an online appointment booking and scheduling tool for small businesses, available as part of Microsoft 365. Customers can book on the platform, get a confirmation email and calendar invitation, and reschedule or cancel if necessary. Microsoft Bookings lets you receive online, phone and SMS bookings for your business and helps streamline your booking workflow. Customers can create appointments directly from your website or by calling you on the phone. You get a single view of all your bookings, tools to customize and brand your service page, easily send reminders to customers, and integrate both scheduling with existing systems so that partners can see their own appointments in one place.

Who Uses Microsoft Bookings?

Designed for businesses with frequent customer appointments, it is a web and mobile-based platform that helps manage booking details, rescheduling/cancellation processes, calendar invites, and more.

Microsoft Bookings Software - Mobile app
Microsoft Bookings Software - Mobile interface
Microsoft Bookings Software - Appointment booking
Microsoft Bookings Software - Appointment confirmation

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Reviews of Microsoft Bookings

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.0
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mark
Mark
Director of Operations & Data Management in US
Verified LinkedIn User
Higher Education Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Vital for distributed teams with multiple systems

5.0 5 years ago

Comments: We have people all over the country using many different systems to book time with our staff. Bookings takes the guess work out and allows users to control their calendars more effectively. If someone is attempting to schedule a meeting and isn't on the network, we immediately provide the link to our Bookings page and make it easier on everyone.

Pros:

There are many tools that provide the same type of service as Bookings but the security of the Microsoft suite was important to us. We've previously used other tools but we were able to get everyone into Bookings which made training and troubleshooting easier for the entire staff. Our recruiters are asked to meet with students daily and rather than emailing the student their available times, recruiters can simply provide a link to the calendar which allows students to pick an available time simply. We work with several partners who don't have visibility to calendars when scheduling meeting. Access to the individuals' bookings page makes scheduling easier and reduces the chances of people getting double booked. Meetings booked through a Bookings page is moved over to the Outlook calendar with a notification. Cancellations are also updated in Outlook and the attendees are notified.

Cons:

The customization opportunities are limited. Users can set things like email reminders and calendar invites, and modify color schemes and logos. Would like to see more integrations with other MS products. For example, if a meeting is booked that is going to require a conference call or an online software. It would be nice to automatically have a Microsoft Teams meeting and invite created and emailed to the participants. Ability to create a one-time bookings page that incorporates the calendars of several people would be a nice addition to the product.

Rosie
Owner in US
Design, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Convenience and functionality that work for us

5.0 2 years ago

Comments: Overall for us Microsoft Booking works quite well and is a very helpful tool to make sure we get appointments scheduled quickly and have additional tools for the functionality of the booking system that make it very simple to use.

Pros:

The convenience of being able to sync calendars, create recurring appointments and send and get confirmation through the booking systems connection to our outlook, makes Microsoft Booking a highly effective and very necessary part of our tools and systems. Clients can confirm within the email and we get that confirmation as well as regular reminders on the appointed day. Fewer missed appointments by our clients because they also get SMS reminders making it really convenient for us. I also like that it integrates with zoom and teams to have additional functionality to what appears to be a "simple" scheduler.

Cons:

I don't like that getting paid for appointments is still not a simple as some of their competitors who have their standalone booking systems that also allow for payment within their software.

Tobias
CTO in Germany
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Cancellation impossible

1.0 6 months ago

Pros:

Very feature complete. The software provides a lot of abilities to manage calendars across locations and employees.

Cons:

1. The API is in beta, gets changed without warning, lacks major convenience features like requesting availability and overall seems to be built in order to make the usage of scheduling without Microsoft UI as hard as possible 2. We tried to cancel the service but Microsoft locked us out of the account. The support will not take our termination and refers to the authenticator app. Since we do not have that app, we cannot log in. We are paying since over 6 month without receiving any value. Microsoft Support stopped responding to our request to cancel. We consider to ask our bank to block the deduction of subscription fees because of fraudulent behavior.

Sam
Sam
Assistant Principal in US
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Time to Meet

4.0 3 years ago

Pros:

The online booking feature is the most impactful. Bookings syncs with a calendar to allow prospective clients the opportunity to view open time slots to meet.

Cons:

The integration of Bookings into my daily routine required effort. The platform would do well for a barber or any professional who charges a fee for their service or time. Bookings needs some polish for those of us who meet and provide a service which may be offered free of charge. Those in a non-profit industry may find that extra time is needed to tailor Bookings to our specific needs before deploying.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Share your calendar with Bookings by Microsoft

4.0 5 years ago

Comments: I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

Pros:

Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

Cons:

I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.