What Is Call Center Studio?Call Center Studio is the world’s first and only Google-based contact center software that delivers effortless scalability and utmost efficiency. Call Center Studio’s budget-friendly pay-as-you-go model, serverless infrastructure that enables remote working, open API facilitated seamless integrations, UI-friendly interface, supreme reporting capabilities, and 24/7 dedicated project and support teams are what global businesses and BPOs rely on to elevate customer and agent experience.
Who Uses Call Center Studio?
Call Center Studio is perfect for businesses that are seeking effortless scalability and improved efficiency while enhancing CX and AX levels across their organization.
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Reviews of Call Center Studio
its so good
speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk
useless is my least like about this software. I think I should create quick shortcuts for things I want to do.
Call Center Studio Experience ( 4 years )
Comments: overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
very easy to use and economically inexpensive. I can get support very fast.
This software is under the minuscule. I've been fine for 4 years.
Rocky and Unpredictable
Comments: I can easily contact any client I want with an internet connection and a head set.
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
Aylin Kılıç -Planing Manager
Comments: overall comfortable to use, not complicated
User Friendly, simple, wide report opportunity, containing new technologies, accelerating
There may be information boxes in the menus
Call Center Studio makes our deployment easier.
Comments: Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.