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Nextiva logo

Nextiva

Nextiva Overview:

What Is Nextiva?

Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience.

Nextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.

Who Uses Nextiva?

Businesses of any size who want to better connect with their customers.

Where can Nextiva be deployed?

Cloud-based
On-premise
Nextiva Software - Nextiva screen share room
Nextiva Software - Nextiva customer interactions
Nextiva Software - Nextiva messaging
Nextiva Software - Nextiva user/voice setup
Nextiva Software - Nextiva call flow
View 6 more

Overall rating

See all reviews
Based on 914 reviews
4.6
Write a Review!

Reviews sentiment

Positive
91%
Neutral
4%
Negative
5%

Starting Price

US$25.00
Per User, Per Month

Free trial

About the vendor

  • Nextiva
  • Located in Scottsdale, US
  • Founded in 2008

Nextiva support

  • Phone Support

Countries available

United States

Languages

English

Features of Nextiva

  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Benchmarking
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer Experience Management
  • Customer Surveys
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Analysis Tools
  • Data Import/Export
  • Email Marketing Software
  • Employee Coaching Tools
  • Employee Recognition Software
  • Feedback Management
  • File Sharing Software
  • Goal Management
  • IVR
  • Live Results Sharing
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-User Collaboration
  • Offline Form
  • Offline Response Collection
  • Online Polling
  • PBX
  • Performance Management
  • Post Scheduling
  • Proactive Chat
  • Process/Workflow Automation
  • Quality Management Software
  • Question Library
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Screen Sharing Software
  • Sentiment Analysis
  • Skip Logic
  • Social Media Monitoring Software
  • Survey Builder
  • Survey/Poll Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two Way Audio & Video
  • URL Customization
  • Virtual Extensions
  • VoIP Software
  • Voice Mail
  • Workforce Management Software

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Capterra verified reviews for Nextiva

Overall rating

4.6
Based on 914 reviews
Write a Review!

Filter reviews (914)

Most Helpful Most Recent
Everett
owner in Canada
Construction, 2–10 Employees
Used the Software for: 2+ years

"the worst one out there"

August 12, 2025
1.0
POOR! customer support is none existent.
Pros:
VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market
Cons:
unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone.
Reviewer Source
Gilbert
owner in Canada
Real Estate, Self Employed
Used the Software for: 1-5 months

"Nextiva Support Great At Passing The Buck"

May 29, 2025
1.0
I was charged $39 upfront the moment an account was setup. It has been 3 weeks and I still am not able to text. I dealt with support for an hour on this issue why my SMS registration. At the end of our conversation he said it was an internal matter and will be corrected at their end. Well, apparently that was completely false. They sent me an email that unless I respond the case number will be closed. Nothing was done. I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me.
Pros:
So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva.
Cons:
Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration.
Reviewer Source
Hemang
Manager in Canada
Accounting Software, 11–50 Employees
Used the Software for: 1-5 months

"Amazing product"

December 11, 2024
4.0
The great product and features for making day easier
Pros:
The features and easiness is great for users
Cons:
The price is not in affordable price range
Reviewer Source
Steven
Operations in Canada
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years

"Great VOIP Solution"

October 23, 2024
5.0
Excellent service and support. Never experienced downtime.
Pros:
Easy to set up, maintain and use. Full featured. Little (if no) downtime.
Cons:
Mobile app is getting better, but could use improvements.
Reviewer Source
Ginna
Attorney in US
Verified LinkedIn User
Law Practice, 2–10 Employees
Used the Software for: 2+ years

"Nextiva is amazing"

July 28, 2025
5.0
Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it.
Pros:
I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate.
Cons:
I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it.
Reviewer Source

Nextiva Response

July 30, 2025

Hi Ginna, Thank you so much for sharing your experience! We're happy to hear you've been enjoying Nextiva. If you prefer speaking with someone directly, you can always reach our support team at (800) 285-7995 instead of using chat. -Katherine from Nextiva

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