Nextiva

Great Product

Comments: Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly

Pros:

Interface is very customizable in the way that I need it

Cons:

Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.

Great service for the cost

Comments: it has been a great experience. We needed a new phone solution and with in just a few days, we were set up and ready to use it. They also sent us hard phones at no cost to use in the office.

Pros:

The cost is very affordable! The application is very easy to use and always have new updates rolling out.

Cons:

Sometimes, it is glitchy but with the new updates and support we typically have a solution with in a day.

Buyer Beware

Comments: 0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you.
7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business.

Pros:

With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.

Cons:

Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.

Nextiva is great!

Pros:

It is reliable,fast and very easy to use.It’s customer service is great.

Cons:

I haven’t found any downside towards Nextiva.

Nextiva has been a Great Service

Comments: We have had great service with Nextiva and when we have an issue, they offer several options to obtain tech support. And we have been very satisfied with their service, tech support and equipment.

Pros:

The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied.

Cons:

Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it.

Small Business Companion

Comments: The overall experience has been surprisingly easy and comfortable with minimal hardship. The sales representative to the phone technician and customer service representatives has restored my hope that not all businesses are out to get your money while providing fractured customer service.

Pros:

Nextiva is knowledge in their industry and product providing our company with an easy set-up and a system that is fairly easy to use.

Cons:

The phone that was sent is of subpar standard and we were not informed of the additional cost to have it wireless. Be sure if you port numbers you let the set up representative know if it is a cell phone number or not.

An incredibly useful VoIP solution

Comments: My overall experience is excellent. Nextiva works 99% of the time and is very easy to setup. Our account manager is very responsive and customer support has resolved just about every issue in under 2 days.

Pros:

Nextiva works very well for internal and external communication between our employees and customers. It has a lot of functionality that is simple to setup. Our account rep [sensitive content hidden] is awesome and works with us on everything!

Cons:

The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.

Nextiva is a stable provider but app could be improved

Comments: Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

Pros:

Stability and ease of use and management. Have not had any major issues or outages since implementation.

Cons:

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

Nextiva is the best system around

Comments: Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best.

Pros:

Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried.

Cons:

Nothing in the system is an issue - works well

Great tool to simplify my contact needs

Pros:

I can use it in my laptop, web and my mobile

Cons:

I have not found any cons on this tool, it is cool

Best Money We've Spent On Communications

Comments: It has been pretty seamless. The setup went smoothly and was pretty much taken care

Pros:

The fact that it is an answer for so many of our communication needs: Phone, Fax, Crm and Texting.

Cons:

The text was a little bit hard to get set up on my mobile phone.

Nextiva Review

Comments: Overall, very good. Our porting team was very good, but the process of porting is very difficult compared to porting into other systems.

Pros:

Cost, ease of use, functionality is comparable to the best systems out there.

Cons:

The Reporting features are limited. Basic call queuing license doesn't cover reporting?! Why have it if you can't see what's being routed where...

No-Brainer switching to Nextivia

Comments: It has been a over pleasant experience. 10/10 would recommend.

Pros:

I liked the included features for the price.

Cons:

I have not found anything that I dislike yet.

Great Service - Customer Support is Effective.

Comments: Netiva has been a beneficial service to us in the important work we do. We are grateful for its user-friendliness and affordability.

Pros:

Nextiva allows us to be able to be reached by our callers when we need to be and can handle high call volumes.

Cons:

Sometimes when waiting for the great customer service, a call can take over an hour as we are consistently put on hold several times throughout the conversation for 5-10 minutes. This does affect production when there are issues, but the end-result always comes to resolution.

Nextiva VoiP Service

Comments: Overall we have had a positive experience with Nextiva. The support staff assigned to our Agency has always been very helpful and quick to respond to our issues. We have not experienced many issues with the phones but the app could use some attention.

Pros:

Set up is very easy. The online Administrator Portal is very user-friendly and allows us to maintain our phone schedules as we need to, and the User Management function allows us to make changes quickly as they occur.

Cons:

The Nextiva App needs more attention as we experience issues with it frequently. It's a wonderful feature when it is working properly but we see a lot of staff opting to not use it due to the issues experienced.

Nextiva - VOIP: When Done Right, it Works Consistently

Comments: Very happy with Nextiva. The 1 wishlist item I have is the ability to add additional licensing without having to reach out to Nextiva support.

Pros:

Nextiva provides easy deployment, management, and platform-agnostic functionality. Support is excellent. Every support experience has been positive, with problem resolution in an expedited manner. Kudos to Nextiva for having a very well trained support workforce!

Cons:

The solution is terrific and works consistently. No issues.

Great phone system, I would highly reccomend!

Pros:

Super easy system to use, GREAT support to help when I need anything and I can speak to HUMANS! This is a game changer in these days it saves me so much time and gets a faster resolution.

Cons:

I do not have anything currently. I really like the system we have and would recommend it highly.

Nextiva is the one tool we can not live without.

Comments: Nextiva totally changed the way we function. We work better and more effectively. The management tools are invaluable. Support is absolutely fantastic.

Pros:

The management tools. Nextiva gives me the ability to manage my team more effectively.

Cons:

The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data.

Buyer beware!

Comments: This is from Nextiva in response to a customer: Here at Nextiva we pride ourselves on our honesty and Amazing Service, and we strive to deliver both on every customer interaction.
My experience with Nextiva is the company couldn't rent ethical standards, let alone own them. Now that I have performed research I should have done before choosing Nextiva, I find numerous complaints about Nextiva's deceptive business practice of having a customer sign a simple 2 page contract, while referring them to their 10 page online Terms & Conditions wherein they divulge the secret of their success: auto renewal.
Quite frankly, I'm shocked there hasn't been a class action suit against them.

Pros:

After 3 years, the negatives so far outweighed any positives that I can't think of anything good to say about Nextiva or their service.

Cons:

Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.

Very Happy to Find Nextiva

Comments: I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.

Pros:

No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.

Cons:

There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.

Excellent Solution for Call Center Needs

Pros:

In our organization, we have been utilizing Nextiva Business Phone Service to address our call center needs, and it has been an outstanding solution. Coupled with the Unity Client platform, Nextiva provides a comprehensive system that allows me, as a supervisor, to have a firm grip on monitoring and supporting my agents during their shifts.

Cons:

The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. If I were to make a suggestion for improvement, I would say it would be great if Nextiva could provide more options for generating reports. While the current reporting options cover most of our requirements, there is certainly room for additional features in this area.

Best Upgrade Ever!

Comments: Excellent. NO complaints at all! I thoroughly enjoy it!

Pros:

Implementation was easy, [sensitive content hidden] supported me with the hundreds of questions I had prior and after implementation. For the same I was paying for the phone service before, I have a VERY professional, efficient, and streamlined system. HUGE improvement in operations overall!

Cons:

Nothing really... Everything has been positive.

Best APP ever!

Comments: I'm very pleased with the service provided, my team use it daily and we don't have any issues

Pros:

The platform is very easy to handle and communication is outstanding.

Cons:

would be great to have the ability to send messages for any number not the saved ones only

Nextiva Does It Again!

Comments: I give you an 8 Nextiva, which is only because I haven't tried the other Services provided by Nextiva.

Pros:

Going above and beyond is truly Customer Service! Thanks Nextiva.

Cons:

Never knew I could get a better rate until some time had passed but Nextiva was excited to assist with a new lower rate

Nextiva helps business run smoothly

Comments: I like Nextiva as a phone service. My users are always moving and I have been able to setup phones in the admin office and distribute them in other buildings with ease.

Pros:

Ease of moving phones around in our Network.

Cons:

The texting is not working for us yet. We tried to set it up, but it seemed like it would be difficult to manage.