--- description: Learn more about Nextiva pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.ca/software/175788/nextiva Page: 1 / 38\ Next: [Next page](https://www.capterra.ca/software/175788/nextiva?page=2) > Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. > > Verdict: Rated **4.6/5** by 914 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva? Businesses of any size who want to better connect with their customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 914 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Conferencing - Content Management System (CMS) Software - Customer Experience Management - Customizable Reports - Customizable Templates - Dashboard Software - Email Marketing Software - Employee Coaching Tools - Employee Recognition Software - Feedback Management - File Sharing Software - Goal Management - IVR - Live Results Sharing - Mobile Access - Multi-Channel Communication - Multi-Channel Distribution - Multi-User Collaboration - Online Polling - PBX - Post Scheduling - Proactive Chat - Process/Workflow Automation - Quality Management Software - Real-Time Chat - Real-time Consumer-facing Chat - SIP Trunking - Social Media Monitoring Software - Survey Builder - Survey/Poll Management - Transcripts/Chat History - Two Way Audio & Video - VoIP Software - Voice Mail ... and 28 more features ## Integrations (19 total) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Audio Conferencing Software](https://www.capterra.ca/directory/32919/audio-conferencing/software) - [Market Research Software](https://www.capterra.ca/directory/10041/market-research/software) - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) - [Survey Tools](https://www.capterra.ca/directory/30092/survey/software) ## Alternatives 1. [Wildix](https://www.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) 2. [Zoom Workplace](https://www.capterra.ca/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) 3. [VoIP.ms](https://www.capterra.ca/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [Microsoft Teams](https://www.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 5. [Telnyx Suite](https://www.capterra.ca/software/173804/telnyx) — 4.8/5 (195 reviews) ## Reviews ### "Amazing product" — 4.0/5 > **Hemang** | *December 11, 2024* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: The features and easiness is great for users > > **Cons**: The price is not in affordable price range > > The great product and features for making day easier ----- ### "the worst one out there" — 1.0/5 > **Everett** | *August 12, 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market > > **Cons**: unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone. > > POOR\! customer support is none existent. ----- ### "Nextiva Support Great At Passing The Buck" — 1.0/5 > **Gilbert** | *May 29, 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva. > > **Cons**: Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration. > > I was charged $39 upfront the moment an account was setup. It has been 3 weeks and I still am not able to text. I dealt with support for an hour on this issue why my SMS registration. At the end of our conversation he said it was an internal matter and will be corrected at their end. Well, apparently that was completely false. They sent me an email that unless I respond the case number will be closed. Nothing was done. I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me. ----- ### "Great VOIP Solution" — 5.0/5 > **Steven** | *October 23, 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up, maintain and use. Full featured. Little (if no) downtime. > > **Cons**: Mobile app is getting better, but could use improvements. > > Excellent service and support. Never experienced downtime. ----- ### "Nextiva is amazing" — 5.0/5 > **Ginna** | *July 28, 2025* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate. > > **Cons**: I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it. > > Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it. ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.ca/software/175788/nextiva?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/175788/nextiva) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data