---
description: Learn more about Castel Contact Center pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Castel Contact Center Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Castel Contact Center](/software/175777/castel-call-center)

# Castel Contact Center

Canonical: https://www.capterra.ca/software/175777/castel-call-center

> Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Castel Contact Center?

Contact centers across all business verticals.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Castel Communications
- **Location**: Buffalo, US
- **Founded**: 1982

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Per hour speech analytics subscription. Negotiable based on volume.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- CRM Software
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Scripting
- IVR
- Queue Management
- Reporting/Analytics

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

## Alternatives

1. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews)
2. [Readymode](https://www.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews)
3. [Dialpad](https://www.capterra.ca/software/190976/dialpad-sell) — 4.2/5 (562 reviews)
4. [Aircall](https://www.capterra.ca/software/144486/aircall) — 4.2/5 (458 reviews)
5. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews)

## Reviews

### "Castle contact center" — 4.0/5

> **Omar** | *July 1, 2022* | Accounting Software | Recommendation rating: 8.0/10
> 
> **Pros**: It's easy to use and learn clients and employee people
> 
> **Cons**: Take time to be good at it but it's not a problem

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### "My firm uses Castel's speech analytics capabilities to improve call center agent training." — 5.0/5

> **Jason** | *May 25, 2018* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: You can use speech analytics and keyword spotting to ensure agent compliance in real-time before a customer call is over.
> 
> **Cons**: This isn't an issue with Castel, but more so our lack of attention to properly setting up the keyword dictionary that helps spot compliance issues. We didn't do a good job at setting this up, and had to go back a second time and re-launch. But this was more our issue than Castel's.
> 
> Huge benefits in call center compliance and agent training.

## Links

- [View on Capterra](https://www.capterra.ca/software/175777/castel-call-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/175777/Castel-Call-Center/> |
| en-AE | <https://www.capterra.ae/software/175777/castel-call-center> |
| en-AU | <https://www.capterra.com.au/software/175777/castel-call-center> |
| en-CA | <https://www.capterra.ca/software/175777/castel-call-center> |
| en-GB | <https://www.capterra.co.uk/software/175777/castel-call-center> |
| en-IE | <https://www.capterra.ie/software/175777/castel-call-center> |
| en-IL | <https://www.capterra.co.il/software/175777/castel-call-center> |
| en-IN | <https://www.capterra.in/software/175777/castel-call-center> |
| en-NZ | <https://www.capterra.co.nz/software/175777/castel-call-center> |
| en-SG | <https://www.capterra.com.sg/software/175777/castel-call-center> |
| en-ZA | <https://www.capterra.co.za/software/175777/castel-call-center> |
| fr | <https://www.capterra.fr/software/175777/castel-call-center> |
| fr-BE | <https://fr.capterra.be/software/175777/castel-call-center> |
| fr-CA | <https://fr.capterra.ca/software/175777/castel-call-center> |
| fr-LU | <https://www.capterra.lu/software/175777/castel-call-center> |

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