18 years helping Canadian businesses
choose better software
GlossGenius
What Is GlossGenius?
GlossGenius is the best all-in-one booking, payments, and business management platform for beauty businesses across the US. Get a custom booking site in minutes (no client login required), card on file feature, automated appointment reminders, and much more! Switching to GlossGenius is easy. We'll copy over your business info (clients, appointments, notes, etc.), even if it's on pen and paper. Voted #1 salon software by Beauty Launchpad Readers!
Who Uses GlossGenius?
GlossGenius is built for beauty & wellness businesses of all kinds, including: salons, spas, hair stylists, barbers, nail artists, lash techs, estheticians, massage therapists, makeup artists, & more.
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Reviews of GlossGenius
Alternatives Considered:
Fantastic system and great pricing
Comments: It’s been wonderful! Transfer was smooth! Great customer service!
Pros:
I love that it is geared specifically towards our industry
Cons:
That there isn’t a way for clients to add their credit card when I schedule them (like a link they have to complete before the appointment time is confirmed) and a text system to remind them their appointment starts in 15mins and they can check in. Then stylist can say they are ready for the client via text too
GlossGenius Response
5 months ago
Hi Carlie! We’re thrilled to hear that you’ve had a smooth experience transitioning to GlossGenius, and we truly appreciate your kind words about our platform and customer service. We’ve noted your suggestions regarding client credit card entry during scheduling and the 15-minute appointment reminders with check-ins. These are valuable insights, and we will definitely pass them along to our product development team for review and consideration. While we can’t promise immediate changes, please know that our new features are often shaped by feedback from amazing beauty professionals like yourself. If you have any other ideas or suggestions, we’d love to hear them! Feel free to send us an email at [email protected] anytime. Thanks again for your support—we’re excited to continue helping you grow your business!
Such a wonderful investment each month!
Comments: My experience with gloss has been amazing and I can’t think of ever leaving. 10/10 recommend businesses to use Gloss!
Pros:
What I love most about GlossGenius is the ease of use and protection that is offers its subscribers. I am subscribed to the gold tier and recently had an ex client try to dispute a policy offense. GlossGenius notified immediately and assured me that they were going to handle everything on behalf of me. And they did and I won the dispute!
Cons:
My only con would be not having a late/last minute cancellation option to charge that would show on the customers detailed receipt. You usually have to make it into a service or charge the client as a labeled no show
GlossGenius Response
3 months ago
Hi Sally! We're thrilled to hear that GlossGenius has been such a valuable investment for your business, and we’re especially happy to know that we were able to assist with the dispute situation. We take pride in protecting our members, and it’s great to hear it made a difference for you! We also appreciate your thoughts on the late/last-minute cancellation option. We'll definitely share this with our team for consideration as we continue to improve our features. If you have any more ideas or feedback to share, please don’t hesitate to email us at [email protected]. Thanks again for your continued support and for recommending GlossGenius!
Avoid Gloss Genius at All Costs!
Comments:
Awful.
In the beginning it was rocky, the middle was okay, the end was awful.
They only care about protecting themselves legally.
If you go through their terms of service, they mention that members cannot file a class action lawsuit against them. Now why would they ever have that in their terms of service?
Pros:
I have always had issues with Gloss Genius.
Cons:
I read on the Better Business Bureau that they sell your information. I have noticed that I received a series of charges on my business bank account. Three of them so far, I stopped payments on all three before it went through. However, I am asking myself how they have access to my account. I never given my account number to anyone else but Gloss Genius. I implore you all to check your accounts. Make sure there are no fraudulent charges that shows up. Recently, they asked me to verify my account, after I sent all the information to them. They shut me down, and are offering zero support to rectify it. Something is fishy about this company.
GlossGenius Response
6 months ago
Hi Venessa! We're truly sorry to hear about your experience with our customer support. We completely understand your concerns, especially regarding the charges on your business account and the privacy of your information. To clarify, we absolutely never sell our customers' credit card or bank details to any third parties, and we take your privacy seriously. We’d love to investigate these charges further and help look into any concerns. Could you kindly email us at [email protected] or reach us directly via text/call at 8889797864? We’re committed to assisting you and getting this sorted as quickly as possible. Thank you for your patience, and we look forward to hearing from you soon.
Love our Gloss Genius!
Comments: I enjoy the easy checkout on all forms of platforms from cell phone and the desktop versions.
Pros:
The easy ability for clients to access their schedules and the stylist having assigned services for their own needs in their business. The separation between the staff and the clients is a nice feature.
Cons:
The constant breakdown of service or updates at the same time of business and not sending out any notifications on the “updates”. I don’t like that the staff can access the payroll as well as see reports if the gloss is logged into through the salon using the desktop version as well as checking out clients.
GlossGenius Response
3 months ago
Hi April! We’re glad to hear you and your clients enjoy the ease of scheduling and the personalized service options. We also appreciate your thoughts on the app’s performance during updates and the staff access to payroll and reports. We understand the importance of privacy and functionality, and we’ll definitely share your feedback with the team to help us improve these areas. If you have any additional ideas or feedback, we’d love to hear from you. Please feel free to email us at [email protected]. Thank you again for your support and trust in GlossGenius!
Alternatives Considered:
I love GlossGenius!
Comments: I love gloss genius! The support for users but also the ease my clients have while using it is so nice!
Pros:
I love that I’m able to schedule my clients while also allowing them the capability to book themselves. I love that I’m able to customize my site as well!
Cons:
I’d like to just click the day/time on the calendar to create an appointment rather than having to hit the plus.
GlossGenius Response
3 months ago
Hi Alyssa! We’re thrilled to hear how much you love using GlossGenius, especially the ease of scheduling for both you and your clients and the ability to customize your site. It’s wonderful to know the platform has been such a positive experience for you and your clients. We also appreciate your feedback about creating appointments directly by clicking on the calendar. That’s a fantastic suggestion, and we’ll be sure to share it with our team for consideration as we continue to improve. If you have any additional ideas or feedback, we’d love to hear from you! Please feel free to email us at [email protected] anytime. Thank you again for choosing GlossGenius and for being such a valued member of our community!
