18 years helping Canadian businesses
choose better software

What Is Ooma Office?

Easy to use cloud business phone service that features 35+ capabilities to keep you closely connected with employees and customers. Transferring calls and mobile access is a breeze! Ooma Office is a highly flexible phone system that evolves and grows with any business. Get started today with simple setup.

Who Uses Ooma Office?

Ooma Office is a flexible cloud solution suitable for businesses of all sizes in industries.

Where can Ooma Office be deployed?

Cloud-based
On-premise

About the vendor

  • Ooma
  • Located in Sunnyvale, US
  • Founded in 2004

Ooma Office support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, United States

Languages

English

Ooma Office pricing

Starting Price:

US$19.95/month
  • Yes, has free trial
  • No free version

Ooma Office does not have a free version but does offer a free trial. Ooma Office paid version starts at US$19.95/month.

Pricing plans get a free trial

About the vendor

  • Ooma
  • Located in Sunnyvale, US
  • Founded in 2004

Ooma Office support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, United States

Languages

English

Ooma Office videos and images

Ooma Office Software - Work from anywhere with Mobile & Desktop apps
Ooma Office Software - Ooma Business Phone App
Ooma Office Software - Keep remote teams collaborating with video meetings
Ooma Office Software - Manage Ooma Meetings
Ooma Office Software - Ooma Virtual Receptionist
View 6 more
Ooma Office video
Ooma Office Software - Work from anywhere with Mobile & Desktop apps
Ooma Office Software - Ooma Business Phone App
Ooma Office Software - Keep remote teams collaborating with video meetings
Ooma Office Software - Manage Ooma Meetings
Ooma Office Software - Ooma Virtual Receptionist

Features of Ooma Office

  • Automated Attendant
  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Call Transfer
  • Chat/Messaging
  • IVR
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • PBX
  • SIP Trunking
  • SMS Messaging
  • Two-Way Audio & Video
  • VoIP Software

Alternatives to Ooma Office

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Spectrum TeleTrack is a cloud-based software system for scheduling, tracking, billing, and managing home care.
Intermedia Unite is an award-winning business cloud communications and collaboration platform, designed to keep employees connected.
Business phone solution that offers internet packages, voice mobility, SIP trunking, and more.
GoTo makes IT and business communication easy so its customers can do what matters most.
Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.
Phone.com offers all the features of a big enterprise phone system without the cost and complexity.
Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more.
Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. Learn more about Weave

Reviews of Ooma Office

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Allen
Allen
President in Canada
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Cost Effective Business Phone Systems with Lots of Features

5.0 11 months ago

Pros:

I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to email transcribed has been a game changer. Best of all is he phone app so you can make and receive calls and texts ont he go.

Cons:

There is nothing no to like, I have been recommending Ooma to people for years and they love it too!

David
CEO in US
Security & Investigations, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Choice for small Business and Reliable.

5.0 last year

Comments: Call quality is great and the system is easy to use. Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext.

Pros:

Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features.

Cons:

Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones.

Aaron
Senior Partner in US
Financial Services Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Stay away at all costs

1.0 9 months ago

Comments: There is nothing positive I can say about Ooma. They issued me a phone number that didn't work and I spent so many hours trying to correct. They wouldn't credit the bill for the time the phone line didn't work despite initially agreeing to issue the credit. It is impossible to get anything fixed or even to understand the issue. They bill more than the agreed upon costs. They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS. They sent the wrong phone of a much lessor value and utility. Ooma makes AT&T and xfinity look like they have first rate customer service in comparison.

Pros:

The best thing about Ooma was leaving Ooma to another phone company.

Cons:

Too many things too list. Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA. Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue.

Mustafa
Physician in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Ooma, all what I need

5.0 4 months ago

Comments: Excellent service at a good price, what a business model requires

Pros:

Quality of service and customer satisfaction

Cons:

None , but it would be nice to incorporate some additional information regarding AI

Wayne
Systems Analyst in US
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Saved us money and gave us more features than old POTS lines.

5.0 last year

Comments: Extremely satisfied with the service, features, and price.

Pros:

Cut our phone expense down to about 1/5 what it used to be. Ability to take our phone and work from other locations when needed. Ability to use our cell phones thru the mobile app and have it appear as if we are in the office.

Cons:

Texting ability was included initially but now appears to be lost and only included with their Pro plan.

Alternatives Considered: Vonage Business Communications

Reasons for Choosing Ooma Office: Cost Savings. Mobile App. More flexibility when working remotely.

Reasons for Switching to Ooma Office: Better price and still great features and flexibility for a company our size.

MARY
Office Manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing product!!!!

5.0 12 months ago

Comments: My overall experience with Ooma Office has been fantastic!!!! I don't have anything to complain about!!!! The options for the product are absolutely amazing, and the customer service is excellent!!!!!

Pros:

I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!!

Cons:

Honestly, there isn't anything I don't like about this product!!!!

Maisie
CEO in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best phone system for your business

5.0 last year

Comments: Ooma Office has been exceptional. I have had nothing but great reviews for them

Pros:

Easy usuage and the efficency of their customer service is next to none. Customer service is very dedicated. They answer the phone on 2nd or 3rd ring, curteous and happy to talk to you, stick with you until issues are resolved and follow up to make sure you are satisfied. They are simply amazing

Cons:

Nothing- may be make the handset a little smaller.

Alternatives Considered: Vonage Business Communications

Reasons for Switching to Ooma Office: I took a chance and i have not been disappointed

Jesse
Principal Advisor in Canada
Financial Services Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I have loved this company since I started using it in 2016

5.0 last year

Comments: Excellent. I recommend Ooma to everyone I meet.

Pros:

Text messaging, desktop app, recording features are so simple to use

Cons:

Some mobile devices have a lag for text messages

Robert
President in US
Wholesale, Self Employed
Used the Software for: 2+ years
Reviewer Source

Single line and phone system

5.0 last year

Comments: Excellent. I get calls offering to change phone systems and supplier but out cost is so low they can't compete.

Pros:

It's simple and works good. Voice mail works well.

Cons:

Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.

Grant
Owner in US
Professional Training & Coaching, Self Employed
Used the Software for: 2+ years
Reviewer Source

Ooma is the shizz!

5.0 last year

Comments: I am completely 100% satisfied. There's no question I made the right choice.

Pros:

I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none.

Cons:

I can't think a single thing. I love everything about this company.

Matthew
Pastor in US
Religious Institutions, Self Employed
Used the Software for: 2+ years
Reviewer Source

Ooma Office is Excellent for Simple Office Use

5.0 last year

Comments: From the initial set up to having used it for some time now, I have been very pleased with Ooma in many ways. The low cost and ability to handle all of the messages and calls from my cell phone has made this the perfect solution to our needs.

Pros:

We don't use our phone often and I'm not in the office near the phone much, so the call forwarding to my cell is perfect, as is the ease and low cost for these features. The cost for the function is essential and a great balance here.

Cons:

Limited to internet connectivity, which hasn't been a major issue but has caused minor inconveniences. There was some issues with the app and some settings that I had to figure out, too.

Anthony
owner in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

goodbye cable

5.0 last year

Pros:

Ooma VOIP has been more efficient and reliable compared to cable

Cons:

difficulty setting up virtual receptionist to be utilized daily at specific times

Sonny
Pastor in US
Nonprofit Organization Management, Self Employed
Used the Software for: 1+ year
Reviewer Source

GHonest review

5.0 last year

Comments: Excellen product and the support team is amazing

Pros:

Ease of use - excellent support team has help beyond expection

Cons:

wait to get inital set up - had to schedule

Susan
CEO in US
Events Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Ooma Office is Super

5.0 last year

Comments: Overall it has been a good system. We have used it for over ten years! I highly recommend it.

Pros:

We like the VOIP option for the service. The transcribed voicemails that arrive in our email boxes. The menu option and ease of changing our office availability/hours is super. With the calendar feature, we can adjust the office holiday and bad weather closures quickly. We are also excited about the mobility of the set up - we are changing our office and we just take it all with us. No number changes! We also like to call register - you can track back numbers in/out if needed.

Cons:

Sometimes we get an electrical outage and the in-office system goes down (but it still rings to our cell phones so we are able to do business). The fax is a little awkward to learn, but after you have it set it works out good.

Allie
Office Manager in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Changed our experience with business phone set up!

5.0 last year

Pros:

Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to set up my entire office of 5 completely by myself. We have had Ooma Office for almost 4 years and have loved it since! I love that I can easily forward calls to other users, I can port my desk line to my cell phone if I need to step away, I can block calls from spam and unwanted numbers at the click of a button and it is all user friendly.

Cons:

It took me a while to figure out how to add a new line/phone to our existing account

C
Lawyer in Canada
Law Practice, Self Employed
Used the Software for: 1+ year
Reviewer Source

Ooma great Sole Proprietors

4.0 last year

Comments: Good. The features that are the best is texting, voicemail to email, fax to email.

Pros:

Ability to access the phone, fax, and text feature via the phone app and desktop app.

Cons:

Unable to search text messages, saving contacts, updated desktop App not sending faxes properly. Apps dont always show live red numbers of unread messages, texts, calls, voicemails

Joyce
office manager in US
Mental Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Works great for mobile workers

5.0 last year

Pros:

That I am able to work from another state and it is as if I am in the office. I can send items to the printer, get and answer phone calls and have calls transfered to me from the office.

Cons:

We had some issues at first set up with voicemails and getting it corrected was problematic. Also in the beginning there was a problem with the call forwarding and we had to call in frequently with problems. These have been corrected.

Thomas
CEO in US
Photography, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great service, horrible customer service

5.0 last year

Pros:

The price and functionality. Phone number option with 800 numbner.

Cons:

The customer service is horrible. The sales reps lie and make promises with no intention of keeping them. I've referred two clients who currently use the service. I was never compensated for the referral. Even after following up with sales, I never received a callback or response to my email concerning the referral fee.

Rohin
Chiropractor in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent product

5.0 last year

Comments: Pleasant. Compared to other services, I liked it the best. The app function is nice for when we're away from the office and can work from anywhere.

Pros:

Ease of getting started. Setup and functionality are great.

Cons:

My phone that I chose runs off wifi. Downsides are if wifi is down but also at random times, calls can be fuzzy. But it can go away on its own or if we hang up and redial it's always better. Infrequent that this happens.

Brad
Brad
President in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Does exactly what we need

5.0 last year

Pros:

We love the versatility of using VOIP and mobile phones to engage with customers. Call recordings are also a great feature.

Cons:

There haven't been any major cons about using Ooma Office.

Tim
Owner in US
Commercial Real Estate Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good Product for Small Office Use

4.0 last year

Pros:

Inexpensive for a small start up business that needs an office number instead of using your cell phone number.

Cons:

The voice quality on the mobile app is based on the wifi signal. There is an option to use the cell signal but it does not differentiate the app ring and the cell phone ring.

Allan
Chief Technology Stategist in US
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great phone system for small to medium sized businesses

5.0 last year

Comments: Very positive. We recommend it to other businesses.

Pros:

Works well. Great features for the price. Fantastic support.

Cons:

Really do not have any cons. Does what it says it will do.

David
Owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best VoIP for the price.

5.0 last year

Pros:

Ease of use, accessibility from anywhere.

Cons:

None that I can think of.

Vitaliy
CEO in US
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

OOMA Office phone review

5.0 last year

Comments: Keep using for last 4,5 years! No one yet can beat the price.

Pros:

Have quick access to customer service and easy to use online.

Cons:

Not sure what to say. Looks everything is good for us.

Vincent
Owner in Canada
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Good, not great. Annoying customer service

5.0 2 years ago

Comments: The primary benefit of switching to Ooma is that I'll be able to take business calls as usual whether I'm in Canada during the summer or in Mexico during the winter. Of course, I would have this benefit with any of their voip competitors also, but regardless. Now that it's finally set up the way I like it, I think I'll be staying with Ooma for a long time.

Pros:

I like that I can upload a voicemail greeting, and that I have a lot of control over how to handle incoming calls with the virtual receptionist. In my case, I want the phone to ring 4 times, and if it is not answered to not allow people to leave voicemail, but instead be presented with a greeting. Ooma allows me to do this.I also like that they have both mobile and desktop apps, as I am choosing to use only the desktop app. It starts up automatically and displays notifications when the phone rings, so this is exactly what I was looking for.

Cons:

Two things. 1. When a call comes in, the call display only shows me the first and last name from my contact list, but it does not show me the company name of the person who's calling. I wish there was more control over what data from the contact card was shown on the call display for incoming calls.2. The customer service is annoying. The good thing about the customer service is that it's easy to get a customer service agent on the phone, and also that the customer service agents are friendly. So they're trying, but the bad thing is that all the customer service agents are incompetent. They don't seem to understand when you explain an issue, and they don't seem to ever know the answer. They always seem to have to do research with you on the spot to find the answer, and even then half the time they give you an answer to a question you didn't ask. Sigh.