Ooma Office

A Solid Option For Small Businesses

Comments: The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team.

Pros:

The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us.

Cons:

There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop.

Alternatives Considered: RingEX and Spectrum

Reasons for Choosing Ooma Office: Limited functionality and difficult setup/management.

Reasons for Switching to Ooma Office: The price, features, and reliability.

All In One; Simple and Effective!

Pros:

Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management.

Cons:

Set up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings.

Alternatives Considered: RingEX, Vonage Business Communications and HubSpot CRM

Reasons for Switching to Ooma Office: Overall features including text messaging and fax integration was vital for our business model.

Ooma office - Like a bad marriage that fails within the first month

Comments: At this point, we started looking for another provider that could provide a simple solution for a sole-proprietor business at a savings. We found DialPad, which has been a DREAM to set up. Every interaction with DialPad has been pleasant and easy. We initiated the porting of our business number from Ooma to DialPad. Because of the length of time the porting took, we went over our 30-day trial period. Once the port was complete, cancelling the Ooma service was a nightmare. They want to hit me with the cost of the deskphone! There was a rental agreement hidden in the contract. The phone was not free! Early termination fees! They want me to pay to ship the phone back to them that I didn't want, otherwise they will charge me for the phone if they don't get it back. This whole experience has been like extortion. If you don't need any phone hardware to run your business, DO NOT accept any "free" equipment from anyone trying to get you to switch to Ooma. I spent 37 minutes on the phone trying to get them to send me a prepaid return label for the phone. I was transferred to a manager who told me that he sent me the label. After hanging up, there was no label, just the boilerplate email with the shipping address that they want me to send it to. I replied saying that the manager told me that he was sending the label. The response was that they don't send prepaid labels. FAIL!

Pros:

Not much. I was sent a desk phone as part of a 30-day trial. I didn't want a deskphone, but they said it was included in the trial. After I agreed to try their service, he kept calling me every day to see if I got the phone yet. The phone was fine. I have a small desk. I don't need a bulky corded phone on my desk. I mostly use a soft phone or my cell phone with an app to take business calls. On the soft phone, I was able to make calls easily enough, although there was an unusually long delay from the time I tried to dial a number and when it actually started ringing on the other end. I never experienced this with RingCentral. Very annoying. Then we decided to port one of our incoming business lines to Ooma. Once the port went through, I then learned that our incoming business line was ported to a fax line. Thankfully one of my existing customers emailed me to tell me that he could not reach me because when he called my business line, he got the loud beeping of a fax machine in his ear. I don't know how many prospective customers I may have lost during the time that my main business line was connected to a fax line. When I tried to contact Ooma customer service to fix this problem (because their admin portal won't let me fix this myself), I waited on hold for 20-30 minutes. Once someone picked up, I had to be transferred to someone else and then the call was dropped. This happened to me two times before I was able to reach someone that was able to reat

Cons:

Also, there is no music on hold included with Ooma business plans. You have to buy your own royalty-free music and upload it yourself. Otherwise, your customers hear dead silence when you put them on hold. I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral (and the way it now works on DialPad). Their system couldn't do it. Meanwhile, I continue to get sales calls from Ooma trying to get me to switch back to their service.

Alternatives Considered: Dialpad

Reasons for Choosing Ooma Office: Looking to simplify and save money

Switched From: RingEX

Reasons for Switching to Ooma Office: DialPad lets you try their service for free, test it out, without any equipment rental entanglements. Once we knew that we loved it, we switched to a paid account so that we could initiate the porting process. DialPad ROCKS!

Ooma is the shizz!

Comments: I am completely 100% satisfied. There's no question I made the right choice.

Pros:

I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none.

Cons:

I can't think a single thing. I love everything about this company.

I have loved this company since I started using it in 2016

Comments: Excellent. I recommend Ooma to everyone I meet.

Pros:

Text messaging, desktop app, recording features are so simple to use

Cons:

Some mobile devices have a lag for text messages