--- description: Learn more about Ooma Office pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ooma Office Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Ooma Office](/software/174109/ooma-office) # Ooma Office Canonical: https://www.capterra.ca/software/174109/ooma-office Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/174109/ooma-office?page=2) > All-in-one VoIP and cloud communication solution trusted by millions of users for its reliability, flexibility, and ease of use. > > Verdict: Rated **4.4/5** by 248 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Ooma Office? Ooma Office is a flexible cloud solution suitable for businesses of all sizes in industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 248 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ooma - **Location**: Sunnyvale, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$19.95 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Ooma Office costs $19.95 per month per user, including one toll-free number. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automated Attendant - Automatic Call Distribution - Call Center Management - Call Monitoring - Call Recording Software - Call Routing - Call Transfer - Chat/Messaging - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - PBX - SIP Trunking - SMS Messaging - Two-Way Audio & Video - VoIP Software - Voice Mail ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.ca/directory/30940/voip/software) ## Related Categories - [VoIP Software](https://www.capterra.ca/directory/30940/voip/software) - [Cloud Communication Platform Software](https://www.capterra.ca/directory/31362/cloud-communication-platform/software) - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) - [Business Phone Systems Software](https://www.capterra.ca/directory/31101/business-phone-systems/software) - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) ## Alternatives 1. 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Customer service is always helpful ----- ### "The free trial is a scam" — 1.0/5 > **Jordan** | *October 15, 2024* | Insurance Software | Recommendation rating: 0.0/10 > > **Pros**: The only thing that I think Ooma office was fair in was the price they charged monthly compared to their competitors. > > **Cons**: The free trial is a complete scam I have used different business calling solutions applications and they would give a 7 day or a 14 day free trial and they do not charge you unless you are fully satisfied with the trial and ready to give payment. With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable). How can you claim your company is offering a free trial if you have to pay $55 to use their product. You only get 2 phone lines to call from and each additional line you want to add is an extra $15 charge. It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it give you a warning saying "Are you sure you want to purchase this additional line for $15". I only found out they charged me because I got an email receipt for the 15 different phone lines I added that I wouldn't have ever known I was being charged for if I never was sent an email receipt.v They claim to have 24/7 customer service line dedicated to be able to assist users at anytime. In my experience I dealt with long wait times to get a hold of anybody and when I did speak to someone about my frustration about the additional phone lines being charged. I would be told that they couldn't do anything as I am calling non-office hours they are only open from 9am-7pm EST anytime after that you will reach someone that is located in The Philippines and they can't deal with cancellations or refunds. > > With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable) and then your 14 day free-trial starts. There is no such thing as a free-trial they are offering unless you are okay with paying for the $55 to test out the product. I only went ahead with paying the activation fee anyways because I thought everything I was being told by the Ooma representative was true. But turns out everything I was told was not true at all. I told him I needed the application to be able to have different area codes when I call because I do business in different Provinces and States in Canada and USA. I told him how I was switching from using five9 and Kixie and he was very adamant that Ooma does the same exact thing but a lot cheaper. Once I activated the account and started testing it out I called their 24/7 customer service line to ask about how to change the number to match the area code to the Province or State I am calling to. She told that Ooma does not work that way so she had informed me where on the website I would be able to add additional phone lines to change the area code. She had specified to me that it would not charge me anything and that I could add as many additional phone numbers with different area codes as I wanted to. I added 15 different additional phone lines and I was charged $15 per each line even though I was told very clearly by the customer service representative I was not going to be charged anything. After multiple calls and multiple hours of waiting and arguing with them about wanting my money back. I did eventually speak to someone that did say they were able to process my refund and to cancel my service. If your line of work is okay with just having one number for business and then one for an office line. Then Ooma would be a good choice for you just based off the price point. ----- ### "Music On Hold Matters" — 5.0/5 > **Keith** | *October 13, 2024* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Answer the call in the office or on the APP, same great quality. Never miss a call. > > **Cons**: The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level. > > We operate 2 companies from the same location with Ooma we have a second / separate "receptionist" for the two companies. Gives us a professional first impression for every caller. People comment on the choice of music on hold. ----- ### "Save with Ooma" — 5.0/5 > **Eajaz** | *October 11, 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Easy to use with lots of features/addons > > **Cons**: Internet is needed for it to work.You can be offline during outages. ----- ### "A real game changer." — 5.0/5 > **Scott** | *November 30, 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line. > > **Cons**: No issues with their service and easy on the budget especially when starting out. > > Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.ca/software/174109/ooma-office?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/174109/ooma-office) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data