---
description: Learn more about Ninja Number pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Ninja Number Pricing, Reviews & Features - Capterra Canada 2026
---
Breadcrumb: [Home](/) > [Business Phone Systems Software](/directory/31101/business-phone-systems/software) > [Ninja Number](/software/174026/ninja-number)
# Ninja Number
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> Business phone systems solution that helps businesses manage inbound communications, automate text messages, and transcribe voicemails.
>
> Verdict: Rated **3.5/5** by 11 users. Top-rated for **Features**.
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## Overview
### Who Uses Ninja Number?
Designed for entrepreneurs, small business owners, solopreneurs, and companies that need assistance with proactive management of incoming inquiries regarding sales, services, and general information.
## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **3.5/5** | 11 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support Software | 3.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 20% | (2/10 Likelihood to recommend) |
## About the vendor
- **Company**: Ninja Number
- **Location**: Buford, US
- **Founded**: 2002
## Commercial Context
- **Starting Price**: US$9.95
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: 7-day free trial available for all plans. Plans are available on the web and in the app store for purchase. The Flex plan starts at $9.95 per month and allows you to link up to 5 simultaneous devices per phone number. The Multi plan starts at $49.95 per month and offers you a phone number with extensions and linked devices.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States
## Features
- Activity Dashboard
- Alerts/Notifications
- Call Center Management
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Tracking Software
- Customizable Reports
- IVR
- PBX
- Ring Groups
- SIP Trunking
- Virtual Extensions
- VoIP Software
- Voice Mail
## Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
## Category
- [Business Phone Systems Software](https://www.capterra.ca/directory/31101/business-phone-systems/software)
## Related Categories
- [Business Phone Systems Software](https://www.capterra.ca/directory/31101/business-phone-systems/software)
- [Cloud PBX Software](https://www.capterra.ca/directory/31102/cloud-pbx/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
## Alternatives
1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (884 reviews)
2. [VoIP.ms](https://www.capterra.ca/software/203084/voip-ms) — 4.8/5 (698 reviews)
3. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews)
4. [Google Voice](https://www.capterra.ca/software/210592/voice) — 4.5/5 (726 reviews)
5. [CallHippo](https://www.capterra.ca/software/159578/callhippo) — 4.4/5 (688 reviews)
## Reviews
### "After 20-years, we are DONE with NinjaNumber" — 1.0/5
> **Steve** | *September 3, 2024* | Nonprofit Organization Management | Recommendation rating: 1.0/10
>
> **Pros**: The "virtual" service and interface worked flawlessly. However...
>
> **Cons**: There is no customer service. Never a reply to any means of communication. Funny, eh? They have retained web pages and jargon leftover from VoiceNation. See my overall experience.
>
> Almost 20-years a VoiceNation/SimplyOne/NextPBX/NinjaNumber customer. They are now stand-alone, no affiliation with VoiceNation ... however, NN uses VN's live answering service\!\!\! Go figure. There is no customer service at NN. No one ever returns an email, a phone call. Zero response even via Chat (also using VN\!). Not sure how they can be so NONresponsive. That Care2Call nonprofit program, is leftover from VN, no response from NN. Rate increases were crazy. Most recent rate is/was well-above the stated rate. The actual messaging interface and service was great. We are done.
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### "Great Product" — 5.0/5
> **Verified Reviewer** | *May 9, 2018*
>
> **Pros**: I rely on Ninja Number for my real estate business and they have never let me down. great product and pricing. thank you\!
>
> **Cons**: Nothing that I have seen so far with this software. I have been using Ninja number for several years now.
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### "I use this number for registrations and feedback at my workshops." — 5.0/5
> **John** | *May 9, 2018*
>
> **Pros**: It records my guest's name, number, and is always available, even when I am not.
It plays the messages from my computer, and it alerts me via email whenever somebody calls or faxes.
>
> **Cons**: If I want to share the messages with my assistants, and then she leaves, it seemed a bit problematic to remove them and replace their access with a new one. Also, I wish it could somehow filter telemarketing faxes (I know that's probably unrealistic).
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### "VEHEMENTLY do NOT RECOMMEND NINJA NUMBER" — 1.0/5
> **Verified Reviewer** | *December 3, 2021* | Health, Wellness & Fitness | Recommendation rating: 0.0/10
>
> **Pros**: Very complex, intricate phone system with multiple options. HOWEVER, completely useless if you have no reference manual and NO CUSTOMER SERVICE\!
>
> **Cons**: - Horrible Customer Service . . . literally non-existent.
- System Outages - days at a time, no warning, no explanation, no assistance during down time.
- NOT RELIABLE
>
> We have been customers since "Ninja Number/Simply One/NextPBX was Voice Nation at its inception many years ago. Service was initially straight forward, over the years reliability SIGNIFICANTLY DECLINED - and CUSTOMER SERVICE became NON-EXISTENT. Also - the phone system evolved, becoming more complicated yet there was no GUIDEBOOK, explanation or customer service to assist with set up, changing and / or using the PBX system. When referred to the webpage for this info - there is very sparse information, no overview or true guidance for FULL use of this very intricate phone system.
This year we had COMPLETE PHONE SERVICE OUTAGES, during which WE COULD NOT REACH CUSTOMER SERVICE. After multiple calls - we reached only a "call-center," where someone took a message and nobody called us back. Additionally, while talking to the "call center" - their phone lines cut us off mid-sentence. REPEATEDLY\! I mean, multiple (25+) times getting cut off\! This is no exaggeration.
We are a small Healthcare business - and OUR PATIENTS COULD NOT REACH US. We're talking about pregnant women and oncology patients undergoing critical care - unable to reach their healthcare providers. Never once did we receive an email, or any other kinds of notification from Ninja Number/Simply One/NextPBX letting us know the system status update, what had happened, when it would be resolved. No apologies, no concern, NO COMMUNICATION. We always found out because our patients would start emailing us. Unacceptable\!
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### "My experience with Ninja number has been an extremely pleasant one. Their support team is grade A." — 5.0/5
> **Verified Reviewer** | *May 9, 2018*
>
> **Pros**: The thing I like most about ninja number is how easily their sign in process is via their website. You rarely find that nowadays.
>
> **Cons**: I truthfully have no issues with their software, I absolutely love it. The software in my experience seems always up to date.
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## Links
- [View on Capterra](https://www.capterra.ca/software/174026/ninja-number)
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