Who Uses Wix Answers?

The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care, efficiently.

What Is Wix Answers?

The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised.

Wix Answers Details

Wix

http://www.wix.com/

Founded 2006

Wix Answers Software - See all of your customer interactions in a single timeline—regardless of what channels your conversations started or ended on.
Wix Answers Software - Wix Answers One Inbox gives you an omnichannel ticketing view. Get a unified feed of all support requests from real-time and offline channels: calls, chats, emails, and messaging.
Wix Answers Software - Use Spotter to automate the tedious tasks that need to be done when common support scenarios occur. Spotter tracks real-time events across your entire support platform, then performs specified actions.
Wix Answers Software - Centralize your support management with Control Room. Control Room monitors agent performance across all channels, helps set capacities and limits for agents based on skill or assignment, and decreases spiking wait times.
Wix Answers Software - Set up your help center with ease with Wix Answers. Your help center allows you to provide answers to your customers, support team, and entire company.
Wix Answers video
Play
Wix Answers Software - See all of your customer interactions in a single timeline—regardless of what channels your conversations started or ended on. - thumbnail
Wix Answers Software - Wix Answers One Inbox gives you an omnichannel ticketing view. Get a unified feed of all support requests from real-time and offline channels: calls, chats, emails, and messaging. - thumbnail
Wix Answers Software - Use Spotter to automate the tedious tasks that need to be done when common support scenarios occur. Spotter tracks real-time events across your entire support platform, then performs specified actions. - thumbnail
Wix Answers Software - Centralize your support management with Control Room. Control Room monitors agent performance across all channels, helps set capacities and limits for agents based on skill or assignment, and decreases spiking wait times. - thumbnail
Wix Answers Software - Set up your help center with ease with Wix Answers. Your help center allows you to provide answers to your customers, support team, and entire company. - thumbnail

Wix Answers pricing overview

See pricing plans

Wix Answers does not have a free version but does offer a free trial. Wix Answers paid version starts at US$24.00/month.


Starting Price

US$24.00/month See pricing details

Free Version

No

Free Trial

Wix Answers deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Wix Answers Features

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
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  • Calendar/Reminder System
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Wix Answers Alternatives

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Wix Answers Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.6
Customer Service Software 4.6
Features 4.2
Value for Money 4.4

Review software

Share your experiences with other software buyers.

Write a Review!
Shenali V.
Teacher and student
E-Learning, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-04-26

"Review on Wix Answers"

Comments: Overall, Wix Answers is a brilliant and well-built software that totally decreases the complexity of our tasks. Wonderful customer support team and really amazing user interface. I would recommend it to anyone who wants to create a website in just a few hours of work. Simply love this software.

Pros: A great software with an amazing user interface and advance customization options. It consists of a vast amount of features, all in one software which is honestly wonderful. Also it has a really nice search engine along with the ease of use in building. And the customer service team is just brilliant. Really amazing software and hats off to the creators!

Cons: There are not many cons to mention in this software. One thing I saw was that there is a little bit of a drawback in spam removal. Other than that, it would be great if the cost could be decreased a little bit. Because the price is in average suitable for multiple users as in an organization, but for an individual, I feel it's too much.

  • Reviewer Source 
  • Reviewed on 2021-04-26
Charissa W.
Head of Happiness
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2018-04-24

"Fantastic platform with so much potential!"

Pros: With Wix Answers we were able to quickly and confidently get set up without any fuss. There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed! Their own customer support is also second to none. The interface itself is quite intuitive, and easily managed between multiple languages and agents. The analytics have given us a whole new way to learn what our customers need, and why they're reaching out. Content is easy to maintain, and everything is fully linked and integrated right down to the translations in our help centre and saved replies.

Cons: There are only two cons we've found so far:
1. The platform is quite new, so there are still features that are in development and not quite ready, or missing all together (when comparing to other platforms). For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent.
2. Learning and setting up the platform wasn't tricky, but did require a fair amount of trial and error. The help centre content that Wix provides covers the basics, but could be a bit more in depth allowing users to really understand how to use the features available.

  • Reviewer Source 
  • Reviewed on 2018-04-24
Verified Reviewer
Sales Engineer
Mechanical or Industrial Engineering, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support Software
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 2018-11-19

"Help is pretty slow"

Comments: Subpar.

Pros: Good to get help when it's needed, and decent community.

Cons: Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.

  • Reviewer Source 
  • Reviewed on 2018-11-19
Verified Reviewer
Education Manager
Internet, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018-04-24

"I love the fact that it's easy to use, easy to update and publish articles, and easy to configure."

Comments: We can easily configure and customize CSS and add customized scripts. We utilize the two-level hierarchy, category > article, instead of having to use the three-level hierarchy like Zendesk (category > subcategory > article). Adding users with permissions is great.

Pros: I like the fact that I can create standalone articles (without appearing in the tree). I also like the fact that I can update and article and keep it in draft mode, while the original article still appears on the site (until I am ready to make the change).
As for setting up the site, it was real easy. It was easy to configure the CSS and brand it to look like our own site. Adding custom code (JavaScript, etc.) is very easy as well.

Cons: I would like the option to tag users within an article, so the Product Managers can review an article that I wrote, and when they write comments, I would be notified (so I can go in and make changes).

  • Reviewer Source 
  • Reviewed on 2018-04-24
Avi C.
UX and Technical Writer
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2018-04-29

"Sharing knowledge with our customers and team members has never been easier!"

Pros: Thanks to a streamlined and user-friendly interface and advanced customization options, documenting and sharing knowledge with our customers has never been easier. Wix Answers packs a lot of features into a sleek and elegant product that can be used by virtually anyone to create visually stunning articles with great visibility in search engines.

Cons: Some pretty basic functionalities are still missing such as a content collaboration with in-line comments, table editing options, and the ability to customize URL page slugs.

  • Reviewer Source 
  • Reviewed on 2018-04-29