PushPress

Exceptional. Seems biased...

Pros:

My review ratings seem really biased, but I’ve only had really good experiences with Push Press and their customer service. They are proactively solving problems before I even knew that they were problems that need to be solved. The software is convenient the athletes that I coach haven’t had any problems using it, and I couldn’t really be much more satisfied.

Cons:

The only thing that I wish they did better was texting clients back-and-forth. It is not a vital piece of our business

Alternatives Considered: Wodify and Zen Planner

Reasons for Switching to PushPress: Cost and customer service

We're in this together

Comments: Like any relationship, there are going to be ups and downs, at the end of the day I'm glad to feel that PushPress is "in the fight" with us which is not something every member management software can say

Pros:

Customer Support is phenomenal and they're constantly improving the product and adjusting to current trends / issues

Cons:

The thing I like least about PushPress is that I didn't switch to them sooner

Alternatives Considered: Wodify, RhinoFit, Xplor Triib, Zen Planner and Mindbody

Reasons for Choosing PushPress: Began to get frustrated with price increases and constant pushes to upgrading the account to have better analytics

Switched From: Pike13

Reasons for Switching to PushPress: Ease of use, functionality, and aesthetics .... they also make a great timer app that we had used for years

Really poor experience from PushPress

Comments: Unfortunately, we've had a really poor experience with PushPress. The website they designed took weeks to update and then due to more errors on their side it was not accepted by Google for the two weeks before and after the new gyms opened. This had a huge impact as no one could view our website or join on line during pre sale and the few days after we opened. The customer service response was poor. We have had repeated issues with payments not being taken and embarrassment with prospective members being unable to pay. The system cannot adjust a start date and payments to the future, something that should be a simple, so is unusable for pre sales of gyms. None of this was highlighted in advance. I could go, on, but simply put the system has been unreliable and cost us money and time to date on bookings, payments and integration with google.

Pros:

The App is user friendly and easy to use

Cons:

The website integration failed to link my website to google, which had a massive impact on our gym launch. Payments are unreliable and have often failed, meaning unable to process payments. Waivers were not added or duplicated causing member frustration or members to not have waivers at point of joining and classes disappeared, making bookings initially unreliable.

Alternatives Considered: TeamUp

Reasons for Switching to PushPress: We felt that the all in one package and the way this was sold in as adaptable and simple would be right for our product. To date, its been a disaster

Push Press - Best Gym Software & Gym Owner Support!

Comments: We spent a significant amount of time and due dilligence in efforts to select the best gym software to launch our business. We choose Push Press and pleased with the decision more and more as we use their current key features and see the work the team puts in to serve Gym owners and their clients by constant improvements to the software platform.

Pros:

Ease of Use & Implementation - quick and easy timeline for implementation. Great training and tutorial videos, plus great customer support. Dashboard - quick view of the most important information as a gym owner and coaches on a daily basis. Class schedule, At-Risk Member, Leads Report, and check-ins / class reservations. Lead Process & Follow-Up - Allows for quick follow-ups, assigning leads, and tracking their progress to membership. Ability to leave notes and change status help with managing the process between team members. Reporting - Financials, At-Risk Members, Membership Allocations, and more provide source of valuable information when assessing health of business and making business decisions. Integrations - a wide variety of key integrations for websites, workout trackers, social media, communication/email platforms and google analytics. Customer Service - great training videos and resources, plus content to help gym owners grow themselves, their clients, and their business.

Cons:

Sign-up Form Customizations - would love to see customizable forms for fitness challenges and other event sign ups that link into lead management process. Capability is avaiable but would love to see additional development.

Alternatives Considered: Zen Planner and Mindbody

Reasons for Switching to PushPress: Ease of Use, Price, Features, and Customer Service / Support

Want a software for your gym with excellent performance and support - choose PushPress

Comments: PushPress is simply the best! They gave the best presentation when doing their demo and they all are part of gyms so they know all facets of the industry. Their customer service is the best I have dealt with and that says a lot as I spent 10+ years in the IT field. The people at PushPress are so helpful, friendly, prompt, and just so all around awesome that you actually look forward to interacting with them. Their service and their software have totally changed our gym to where we now feel like we are actually able to do work with the tracking of leads, at risk members, and just our community as a whole. I would recommend PushPress again and again - all day - every day!

Pros:

The best thing about the PushPress software is the ease of use. We were able to jump right in and get everything set up so quickly. We have learned how to implement new pieces easily as well as integrate the software into our website, kiosks, and TV. Our warriors have loved the ease of check in and purchasing via the Store.

Cons:

The thing I like the least would be that I can't do everything from my phone - an admin app for the phone would be awesome as I don't always have my computer around at the gym and our kiosks are in use.

Alternatives Considered: Wodify, Xplor Triib and Zen Planner

Reasons for Switching to PushPress: The thing that sold me was the demo that the customer service rep gave me. It was so easy to use and his demo was so personal and in depth. Many of the others we checked out only scratched the surface and never really asked questions about who we are and what we do and need. Rep was so personable. After that their price and what the software was able to do met all of our needs with some extra bonuses and some great things coming. Again number one is the people and the support - join the PushPress family and you will be glad you did!