--- description: Learn more about Shepherd pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shepherd Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [Shepherd](/software/172485/shepherd-app) # Shepherd Canonical: https://www.capterra.ca/software/172485/shepherd-app Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/172485/shepherd-app?page=2) > The workflow-first PIMS built and driven by practicing veterinarians, so it feels second nature. > > Verdict: Rated **4.7/5** by 89 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shepherd? For clinics that want less admin and smoother days. Veterinary practice owners and managers who need workflow-first software built by people who’ve worked in practice. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 89 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shepherd Software - **Location**: Prescott, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$299.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Shepherd includes unlimited users, expert training, vet-experienced support, unlimited workstations, no onboarding fees, Shepherd Pay, and more. Base price: $299/month, includes one DVM \& integrated Payment Processor - Shepherd Pay + $99 each for DVMs two \& three - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Accounting Software - Appointment Scheduling Software - Charting - Client Management - Communication Management - Confirmations/Reminders - Document Storage - EMR/EHR - Inventory Management Software - Patient Intake - Patient Portal Software - Patient Records Management - Payment Processing Software - Treatment Planning ## Integrations (9 total) - AllyDVM - FetchIt - Greenline - Inventory Ally - Sunbit - Talkatoo - VetTalk - WaitWell - Weave ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Veterinary Software](https://www.capterra.ca/directory/30617/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.capterra.ca/software/133166/DaySmart-Vet) — 4.6/5 (292 reviews) 2. [Instinct Science](https://www.capterra.ca/software/1017062/instinct-emr) — 4.9/5 (238 reviews) 3. [ezyVet](https://www.capterra.ca/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (278 reviews) 4. [Digitail](https://www.capterra.ca/software/167764/digitail) — 4.7/5 (105 reviews) 5. [Covetrus Pulse](https://www.capterra.ca/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) ## Reviews ### "Loving Shepherd at new urgent care clinic\!" — 4.0/5 > **Sam** | *July 23, 2025* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: Shepherd is exceptionally easy to learn and use day to day. We are a new urgent care practice and we love the whiteboard for keeping track of patients, diagnostics and treatments. The record is very easy to read and thorough when sending to rDVMs which is very nice as well. The automated features (tasks like callbacks, forms to send to clients when booking online, discharges, approving estimates and pushing to the treatment and invoice) improves efficiency for the whole team as well as communication with clients. > > **Cons**: There are some things that we can’t change (like the anesthesia monitoring sheet and vaccine certificate) which are not what I want. It would be nice to be able to adjust some of these things. > > Very easy on-boarding experience (from scratch for a startup), easy to get help online and from our account manager. Day to day use has been great. ----- ### "Functional Practice Management Software" — 4.0/5 > **Erika** | *August 5, 2025* | Veterinary Software | Recommendation rating: 9.0/10 > > **Pros**: I appreciate how quickly i can get in touch with the support staff. They are always able to answer my questions and are very receptive to feedback in suggested improvements. > > **Cons**: It took a little while to fully understand how to work with it in our established flow. The tutorials are useful, but a full orientation with someone to go through using it in our situation would have been more helpful. > > Overall i really like this software. It is mostly intuitive and improving all the time. I reslly appreciate how adaptable it is. ----- ### "A Smart Move for Our Practcie" — 5.0/5 > **Sam** | *July 24, 2025* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: The platform is intuitive and easy to navigate. Generating reports is significantly simpler and now includes the key metrics we need to run our business effectively. The customer support team is responsive, helpful, and genuinely values clinic feedback—often implementing thoughtful updates within a very reasonable timeframe. > > **Cons**: While the transition to Shepherd wasn’t without a few bumps, it provided a great opportunity to clean up our system and start fresh—which I genuinely appreciated (especially as someone who enjoys working with spreadsheets\!). Since switching over a year ago, we’ve only experienced two unexpected downtimes, which is a major improvement compared to the frequent issues we had with our previous PIMS. > > Transitioning to Shepherd has been a positive and refreshing change for our clinic. While the setup came with the usual learning curve, it gave us the chance to clean up our data and start fresh—something we truly appreciated. The system is intuitive and easy to navigate, and generating reports is now much simpler and more aligned with the metrics that matter to our business. One of the standout features has been Shepherd’s customer support team. They’re responsive, open to feedback, and genuinely committed to improving the platform. We’ve seen real updates happen within a reasonable timeframe based on user input, which makes us feel heard and valued as a clinic. System reliability has also been a huge plus...only a couple of minor hiccups in over a year, which is a major improvement from our previous PIMS. Overall, Shepherd has made our workflows more efficient, our reporting more meaningful, and our team less stressed. We're really happy we made the switch\! ----- ### "Sheperd is not there yet\!\! Scrolling and clicking software." — 3.0/5 > **Dr. Dan** | *August 24, 2026* | Veterinary Software | Recommendation rating: 1.0/10 > > **Pros**: Creating a Soap is logical but hate conferimation extra step, lost income step. Conversion went smooth and was free. AI help (sheppy) is useful. > > **Cons**: Lots of time spent retrieving MR for what was done last time or last year. Software is completely not customizable, if u want to record any objective or physical exam findings you must use a physical exam form, not AI. AI program although included not even close to accurate as others available for vets. Reminders typical as other PIms but no remind if never done.and it likes to double remind lab work (CBC/chem gets 2 reminders). No simple test results option, must manually enter (type Felv test negative) > > Disappointed, I should have looked closer. Since very well advertised and has great reviews I thought I was getting the best. Staff feels same way, record retrieval will require keeping former.software for a long long time. ----- ### "Two paws up\!" — 5.0/5 > **Elena** | *September 11, 2026* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: I love how customizable the program is. It can be tailored to our specific practice needs. Easy to use and customize reminders for patients. It is very convenient to make appointments. I can't speak highly enough of the folks working the support desk. Amazing and very knowledgeable about the ins and outs of the program. They don't give up on tough problems and help guide you with the "how to fix it." Hands down the best program I have used. > > **Cons**: When you edit the inventory/products individually, it brings you back to the beginning of the list, instead of the page you are working on once you hit save. I wish there was an app for clients to use on their phone. I also wished there was a better integration for communications/texting and didn't cost as much. > > From the time of the demo meeting to the actual setting up the program, every person has been an absolute pleasure and was a mostly "seamless" transition from paper to paperless/paper light. 100% recommend. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/172485/shepherd-app?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/172485/shepherd-app) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data