--- description: Learn more about Shepherd pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shepherd Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [Shepherd](/software/172485/shepherd-app) # Shepherd Canonical: https://www.capterra.ca/software/172485/shepherd-app Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/172485/shepherd-app?page=2) > The workflow-first PIMS built and driven by practicing veterinarians, so it feels second nature. > > Verdict: Rated **4.7/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shepherd? For clinics that want less admin and smoother days. Veterinary practice owners and managers who need workflow-first software built by people who’ve worked in practice. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 87 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shepherd Software - **Location**: Prescott, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$299.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Shepherd includes unlimited users, expert training, vet-experienced support, unlimited workstations, no onboarding fees, Shepherd Pay, and more. Base price: $299/month, includes one DVM \& integrated Payment Processor - Shepherd Pay + $99 each for DVMs two \& three - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Accounting Software - Appointment Scheduling Software - Charting - Client Management - Communication Management - Confirmations/Reminders - Document Storage - EMR/EHR - Inventory Management Software - Patient Intake - Patient Portal Software - Patient Records Management - Payment Processing Software - Treatment Planning ## Integrations (10 total) - AllyDVM - FetchIt - Greenline - Inventory Ally - PCM Integrations - Sunbit - Talkatoo - VetTalk - WaitWell - Weave ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Veterinary Software](https://www.capterra.ca/directory/30617/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.capterra.ca/software/133166/DaySmart-Vet) — 4.6/5 (279 reviews) 2. [Instinct Science](https://www.capterra.ca/software/1017062/instinct-emr) — 4.9/5 (234 reviews) 3. [ezyVet](https://www.capterra.ca/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews) 4. [Covetrus Pulse](https://www.capterra.ca/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) 5. [Covetrus vRxPro](https://www.capterra.ca/software/204324/covetrus-prescription-management) — 4.3/5 (196 reviews) ## Reviews ### "Loving Shepherd at new urgent care clinic\!" — 4.0/5 > **Sam** | *July 23, 2025* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: Shepherd is exceptionally easy to learn and use day to day. We are a new urgent care practice and we love the whiteboard for keeping track of patients, diagnostics and treatments. The record is very easy to read and thorough when sending to rDVMs which is very nice as well. The automated features (tasks like callbacks, forms to send to clients when booking online, discharges, approving estimates and pushing to the treatment and invoice) improves efficiency for the whole team as well as communication with clients. > > **Cons**: There are some things that we can’t change (like the anesthesia monitoring sheet and vaccine certificate) which are not what I want. It would be nice to be able to adjust some of these things. > > Very easy on-boarding experience (from scratch for a startup), easy to get help online and from our account manager. Day to day use has been great. ----- ### "Functional Practice Management Software" — 4.0/5 > **Erika** | *August 5, 2025* | Veterinary Software | Recommendation rating: 9.0/10 > > **Pros**: I appreciate how quickly i can get in touch with the support staff. They are always able to answer my questions and are very receptive to feedback in suggested improvements. > > **Cons**: It took a little while to fully understand how to work with it in our established flow. The tutorials are useful, but a full orientation with someone to go through using it in our situation would have been more helpful. > > Overall i really like this software. It is mostly intuitive and improving all the time. I reslly appreciate how adaptable it is. ----- ### "A Smart Move for Our Practcie" — 5.0/5 > **Sam** | *July 24, 2025* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: The platform is intuitive and easy to navigate. Generating reports is significantly simpler and now includes the key metrics we need to run our business effectively. The customer support team is responsive, helpful, and genuinely values clinic feedback—often implementing thoughtful updates within a very reasonable timeframe. > > **Cons**: While the transition to Shepherd wasn’t without a few bumps, it provided a great opportunity to clean up our system and start fresh—which I genuinely appreciated (especially as someone who enjoys working with spreadsheets\!). Since switching over a year ago, we’ve only experienced two unexpected downtimes, which is a major improvement compared to the frequent issues we had with our previous PIMS. > > Transitioning to Shepherd has been a positive and refreshing change for our clinic. While the setup came with the usual learning curve, it gave us the chance to clean up our data and start fresh—something we truly appreciated. The system is intuitive and easy to navigate, and generating reports is now much simpler and more aligned with the metrics that matter to our business. One of the standout features has been Shepherd’s customer support team. They’re responsive, open to feedback, and genuinely committed to improving the platform. We’ve seen real updates happen within a reasonable timeframe based on user input, which makes us feel heard and valued as a clinic. System reliability has also been a huge plus...only a couple of minor hiccups in over a year, which is a major improvement from our previous PIMS. Overall, Shepherd has made our workflows more efficient, our reporting more meaningful, and our team less stressed. We're really happy we made the switch\! ----- ### "Could be better" — 3.0/5 > **Amber** | *July 23, 2025* | Veterinary Software | Recommendation rating: 5.0/10 > > **Pros**: It is easy to learn to use most applications, the chat bot is usually very helpful when I have problems or questions and I don't want to wait on support. > > **Cons**: Inventory management, updates chronically cause problems with the functionality of Shepherd, system goes down regularly lately, support can be tricky ----- ### "Shepherd is a must for practices" — 5.0/5 > **Kathy** | *August 6, 2025* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: We love how streamlined Shepherd is. Everything is all in one place for medical records, no need to go searching for what you are looking for. > > **Cons**: When sending text messages, right now you have to type the name of the patient into the message, instead of just being able to choose the patient name. > > Overall we've had an amazing experience with Shepherd. Our practice has been able to utilize all the features to make us more efficient. We've seen a lot of updates that have also improved our overall experience. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/172485/shepherd-app?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/172485/shepherd-app) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data