--- description: Learn more about Sunwave pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sunwave Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Mental Health EHR Software](/directory/32510/mental-health-ehr-software/software) > [Sunwave](/software/172475/sunwave) # Sunwave Canonical: https://www.capterra.ca/software/172475/sunwave Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/172475/sunwave?page=2) > Sunwave Health is a platform offering EMR, CRM, revenue management, and telehealth to improve operations and patient outcomes. > > Verdict: Rated **4.4/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sunwave? Behavioral health providers, medication-assisted treatment clinics, substance abuse treatment centers, clinical directors, finance departments, business development teams, admissions staff, and CXOs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 36 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sunwave - **Location**: Delray Beach, US - **Founded**: 2015 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Appointment Scheduling Software - Calendar Management - Charting - Claims Management Software - Client Portal - Clinic Interoperability - Coding Assistance - Confirmations/Reminders - Customizable Templates - Decision Support Software - Document Management Software - E-Prescribing - EMR/EHR - Forms Management - HIPAA Compliant - Initial Assessments - Medical Billing Software - Patient Intake - Patient Portal Software - Patient Records Management - Practice Management - Progress Notes - Reporting & Statistics - Telemedicine Software - Therapy Notes - Third-Party Integrations - Treatment Planning ## Integrations (8 total) - CTM - CallRail - Five9 - PayPal - Stripe - Twilio - WordPress - authorize.net ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Mental Health EHR Software](https://www.capterra.ca/directory/32510/mental-health-ehr-software/software) ## Related Categories - [Mental Health EHR Software](https://www.capterra.ca/directory/32510/mental-health-ehr-software/software) - [Mental Health Software](https://www.capterra.ca/directory/30217/mental-health/software) - [EMR Systems](https://www.capterra.ca/directory/20028/electronic-medical-records/software) - [Substance Abuse EMR Software](https://www.capterra.ca/directory/32708/substance-abuse-emr/software) - [Therapy Notes Software](https://www.capterra.ca/directory/32668/therapy-notes/software) ## Alternatives 1. [Carepatron](https://www.capterra.ca/software/195467/care-patron) — 4.4/5 (859 reviews) 2. [EHRYourWay](https://www.capterra.ca/software/118789/ehr-your-way) — 4.9/5 (529 reviews) 3. [TheraNest](https://www.capterra.ca/software/130400/theranest-mental-health) — 4.4/5 (1056 reviews) 4. [SimplePractice](https://www.capterra.ca/software/130710/simplepractice) — 4.6/5 (2828 reviews) 5. [Valant EHR Suite](https://www.capterra.ca/software/81298/valant-behavioral-health-ehr) — 4.2/5 (339 reviews) ## Reviews ### "Efficient and Informative" — 4.0/5 > **Spencer** | *April 27, 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Very efficient and informative. Helped the entire process flow smoother, giving me the confidence in making an informed decision. > > **Cons**: User interface could use work. Overall, the process was smooth and informative, however the layout wasn't as clear as I hoped. ----- ### "Lightning Step Review" — 5.0/5 > **Katrina** | *November 23, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like that you can easily submit claims and keep track of claim history. The software is easy to use and the customer support people are very friendly. > > **Cons**: I do not dislike anything about this software. I find it very easy to use and I was easily able to submit claims and view my claim history. > > I have used this software to submit claims for my health care. It provided a variety of options and I was easily able to keep track of the status of my claims and view past claims. ----- ### "The stepper" — 5.0/5 > **Angelique** | *February 26, 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I enjoy being able to use bulk signing. Really easy to navigate. > > **Cons**: That sometimes it needs to go down for bug fixes > > I feel its pretty good I enjoy using it. ----- ### "Absolutely recommended" — 5.0/5 > **Abby** | *November 24, 2024* | Alternative Medicine | Recommendation rating: 6.0/10 > > **Pros**: Lightning Step is super easy and convenient technology. It is helpful every time you use it > > **Cons**: I am not able to get a hold of customer service as quick as I’d like > > This technology is very helpful and anyone who who works in mental health would agree ----- ### "Huge Disappointment. Do not recommend." — 2.0/5 > **Innis** | *February 6, 2026* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai. > > **Cons**: Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support. > > We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/172475/sunwave?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/172475/sunwave) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data