--- description: Learn more about Carestream Dental pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Carestream Dental Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Dental Imaging Software](/directory/31176/dental-imaging/software) > [Carestream Dental](/software/172266/cs-3d-imaging-software) # Carestream Dental Canonical: https://www.capterra.ca/software/172266/cs-3d-imaging-software Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/172266/cs-3d-imaging-software?page=2) > Carestream Dental’s DPMS software connects your practice to your patients and partners like never before. > > Verdict: Rated **2.8/5** by 78 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Carestream Dental? Single and multi-location dental practices with both single and multiple doctor offices. Carestream Dental offers feature-rich software for general practice, orthodontics, and oral surgeons. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.8/5** | 78 Reviews | | Ease of Use | 3.0/5 | Based on overall reviews | | Customer Support Software | 2.7/5 | Based on overall reviews | | Value for Money | 2.5/5 | Based on overall reviews | | Features | 2.9/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Carestream Dental ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Carestream Dental for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - 2D Drawing - 3D Imaging - Appointment Management - Billing & Invoicing - Charting - Claims Management Software - Client Management - Confirmations/Reminders - Data Import/Export - Image Analysis - Imaging and X-rays - Medical Billing Software - Multi-Location - Patient Records Management - Treatment Planning ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Dental Imaging Software](https://www.capterra.ca/directory/31176/dental-imaging/software) ## Related Categories - [Dental Imaging Software](https://www.capterra.ca/directory/31176/dental-imaging/software) - [Dental Software](https://www.capterra.ca/directory/20027/dental/software) ## Alternatives 1. [Curve Dental](https://www.capterra.ca/software/98688/curve-dental-hero) — 4.4/5 (285 reviews) 2. [CareStack](https://www.capterra.ca/software/176206/carestack) — 4.8/5 (188 reviews) 3. [BestoSys](https://www.capterra.ca/software/144398/bestosys) — 4.8/5 (293 reviews) 4. [Adit](https://www.capterra.ca/software/208534/adit) — 4.7/5 (264 reviews) 5. [Practice-Web](https://www.capterra.ca/software/48192/practice-web-dental) — 4.9/5 (115 reviews) ## Reviews ### "WinOMS. Great software, NO SUPPORT" — 5.0/5 > **Scott** | *November 26, 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: The power of the WinOMS system for a whole office EMR. > > **Cons**: They are driving all of their customer support questions to either email or Chat. And the Chat is first with a virtual agent. And today, when it got to an agent, I was dropped before I could be helped..Three times. And I'm paying almost $1000 a month. Expect NO help unless you are willing to navigate hours of chat and redirected phone call. And if you do happen to have the courage to try calling one of their phone numbers and its the wrong number, they can't even forward you to where it should go to. And the number they give you might just play an outgoing message that repeats itself three times and then hangs up. Great software, but someone convinced them that they can direct every client to an online support system, and it's not working. ----- ### "Be Warned and stay away\!" — 1.0/5 > **Husein** | *December 18, 2024* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Hardware is good and decent. Comparative to other quality products such as Dexis sensor, Jazz sensor, etc. > > **Cons**: Don't expect ANY customer support when you need it. Expect to wait HOURS and HOURS on hold to be told you've been transferred to the wrong department. They don't call you back. The software is also not super intuitive and requires expert help if you change any hardware or update any hardware, as stated above, you won't find help very easily. They're all onboard and helpful at the sales pitch, but don't fall for them and expect they'll help you once you dot your i's and cross those t's. Be warned\! > > Poor, also be warned of their false "warranty." It's not really a warranty and you have to pay several hundreds to thousands of dollars if something does happen to your sensor or equipment. The imaging is okay at best and support is non-existent and when you finally do get someone, they are the most rudest people on earth. ----- ### "This is a pretty good product." — 4.0/5 > **Julie** | *December 11, 2024* | Medical Practice | Recommendation rating: 7.0/10 > > **Pros**: It was really easy to navigate and made sense. > > **Cons**: It was kinda old looking and didn’t seem to keep up with the times. > > Good customer service. Worked all of the time. ----- ### "Use ANYONE else, don’t use CareStream" — 1.0/5 > **Brooke** | *December 3, 2025* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: We used their service for 30 years. When it came time to upgrade software they charged for us 2.5 years and refused to cancel our agreement because “we didn’t give enough notice”, when we tried to call multiple times to cancel no one picked up and then the people we talked to were either fired or quit. The absolute worst customer service I have ever experienced. > > **Cons**: We used their service for 30 years. When it came time to upgrade software to another system, they charged us for an extra 1.5 years even though we were already integrated with the new software and weren’t using it anymore. They refused to cancel our agreement because “we didn’t give enough notice”, when we tried to call multiple times to cancel no one picked up and then the people we talked to were either fired or quit before our issue was resolved. The absolute worst customer service I have ever experienced. Their software is really dated too. ----- ### "Carestream Review" — 1.0/5 > **John** | *May 21, 2025* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Initially customer service reputation - why I purchased from Carestream. Then they fired their customer reps right after I purchased products and went all online. Also price was reasonable. > > **Cons**: Poor quality 2 machines died 4 times in 1st year. Inaccurate info given for space \& electrical needs complicating installation. Take 2 weeks to answer phone calls. Warranty started when shipped but before we had a working unit so when unit died within 1 year of having unit that worked warranty not honored. > > This information of how Carestream stands behind their warranties and how they provide service to their customers isn’t necessarily going to be your experience; these are just the experiences I have had dealing with Carestream. Also, some of the x-ray units they sell must be better than the units I’ve purchased or the company wouldn’t still be in business. However the company’s attitude and service illustrated in my experiences should be a warning to potential new customers. I purchased about 1 year ago one 8100 CBCT machine and two 2400 handheld x-ray units. When we were doing installation for the 8100 unit, they gave us incomplete information regarding the space needed for the units, and inaccurate information regarding their wiring needs. They should be able to tell their customers what the space and electrical requirements of their units are – they couldn’t – or – they did and it was wrong. Their training is all online, with no in person training. Training consisted of hearing Carestream talk but as we were unable to visually see any machine or pictures of machines during the training when it was complete we didn’t even know how to turn the machine on; it was totally worthless. Some of these units don’t need much training but do need some and that is not there. Regarding the quality of their product, the two 2400 machines died four times during the first year, could not be repaired and needed to be replaced. Durability and quality are nonexistent. Regarding their 1 year warranty, they begin the warranty period when they shipped the units out before we had a working unit, so when our units died again within one year from when we had working units they wouldn’t cover anything. Their one year warranty was less than one year, and when their units died within that time period they said they wouldn’t replace, couldn’t repair, and knew of no one who could repair the units. Assume their warranty is nonexistent on a practical basis. One last item, when we phone Carestream for help or with any questions we are generally unable to reach any person so can just leave a message. They do return the call but take two weeks to return the call whether we call their main office or our “local” representative. Phone support is poor. While you may be evaluating dental or medical x-ray units other than the specific ones I purchased, the attitudes and service of the Carestream company are still there whatever particular unit you are considering. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/172266/cs-3d-imaging-software?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/172266/cs-3d-imaging-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data