Rippling

Security. We encountered several issues where a fraudulent account attempted to log in, and we had to reset everything and change our passwords. Since this happened multiple times, we are concerned there may be a gap in security. I understand the rise in fraudulent spam, but the platform should ideally have a security upgrade to address this.

specifically for Spend management I think UI needs improvement. The filters are not flexible. I would much prefer to be able to filter by (paid / unpaid), or date and name - the only way you can currently sort by name keeps popping you to all expenses screen after each receipt view, this is time consuming and a bit annoying especially if you have too many expenses and employees to go through... I hope this is on their roadmap to be made more flexible.

The fact that some basic automation cost money. I would have tought that we would get more then one workflow available with our plan.

I would like that they invest a bit more time into improving the taxes section of the application, as I find it confusing to know exactly what has already been paid and why. It would be a game changer to have a simple break down of the amounts with simplified definitions.

I really wanted to like Rippling, but after over a year of using it, I can confidently say it caused more headaches than it solved. On paper, it sounds like a dream: one platform to manage everything HR and IT. In practice? Constant bugs, poor customer support, and features that almost work — but not quite. We ran into frequent sync issues with payroll, benefits setup that never quite worked right, and random glitches that made it impossible to trust the system without double-checking everything manually. It felt like we were paying for a beta version. The worst that happened was around payroll: they were never able to provide our official tax forms. We ended up having to bring in (and pay for) an external firm to get them done properly — which completely defeats the purpose of using a payroll platform. Support was no help at all. They clearly didn’t understand payroll and gave us vague, copy-paste responses that showed zero ownership. When you’re dealing with compliance and people’s pay, you need a team that knows what they’re doing and actually cares. Unfortunately, Rippling failed us on both fronts. Support was hit-or-miss at best — long delays, unclear answers, and often no real resolution. When you’re managing people and pay, you can’t afford guesswork or tech that breaks without warning. We’ve since moved on to another system, and honestly, it’s been a huge relief.