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ROUTEE logo

ROUTEE

ROUTEE Overview:

What Is ROUTEE?

Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions.

Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience.

Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations.

Who Uses ROUTEE?

We offer cloud-based omnichannel communication to businesses, regardless of their size, in order to reach their customers and increase their sales. Our API documentation helps developers integrate.

Where can ROUTEE be deployed?

Cloud-based
On-premise
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Overall rating

See all reviews
Based on 23 reviews
4.0 Show more details
Write a Review!

Reviews sentiment

Positive
87%
Neutral
0%
Negative
13%

Starting Price

US$10.60
Per User, Per Month

Free trial

About the vendor

  • AMD Telecom
  • Located in San Francisco, US
  • Founded in 2001

ROUTEE support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available Show more details

Afghanistan, Albania, Algeria, American Samoa, Andorra

Countries available

Countries where the product is available. Note: Customer support may not be accessible in that country.

  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Colombia
  • Comoros
  • Congo - Brazzaville
  • Congo - Kinshasa
  • Cook Islands
  • Costa Rica
  • Croatia
  • Cuba
  • Curaçao
  • Cyprus
  • Czechia
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Eswatini
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong SAR China
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao SAR China
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar (Burma)
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Norfolk Island
  • North Macedonia
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian territories
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Russia
  • Rwanda
  • Réunion
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Vincent and the Grenadines
  • Saint-Pierre-et-Miquelon
  • Samoa
  • San Marino
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Sweden
  • Switzerland
  • Syria
  • São Tomé and Príncipe
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Türkiye
  • US Virgin Islands
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam
  • Wallis and Futuna
  • Yemen
  • Zambia
  • Zimbabwe
  • Åland Islands

Languages Show more details

English, French, Greek, Italian, Russian

Languages

Languages that the product is available in.

  • English
  • French
  • Greek
  • Italian
  • Russian
  • Spanish
  • Turkish

Features of ROUTEE

  • 2-Way Messaging
  • A/B Testing
  • AI/Machine Learning
  • API
  • Alerts/Notifications
  • App Notifications
  • Automated Responses
  • Automatic Call Distribution
  • Autoresponders
  • CAN-SPAM Compliance
  • CRM Software
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Callback Scheduling
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Click Tracking
  • Computer Telephony Integration
  • Contact Management Software
  • Customer Segmentation
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Drip Campaigns
  • Email Marketing Software
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • IVR
  • Landing Pages/Web Forms
  • Lead Management Software
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • MMS
  • Marketing Automation Software
  • Mass Texting
  • Message Personalization
  • Mobile Authentication
  • Mobile Coupons
  • Mobile Optimization
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Factor Authentication
  • Multiple Scripts
  • Online Forms
  • Phone Key Input
  • Policy Management Software
  • Pre-recorded Messages
  • Push Notifications Software
  • ROI Tracking
  • Reporting/Analytics
  • SMS Marketing
  • SMS Notifications
  • Scheduled Messaging
  • Segmentation
  • Single Sign On Software
  • Social Marketing
  • Subscriber Management
  • Survey/Poll Management
  • Template Management
  • Text to Speech
  • Third-Party Integrations
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Notifications
  • Website Visitor Tracking

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Capterra verified reviews for ROUTEE

Verified Reviewer
Verified LinkedIn User
Wholesale, 11–50 Employees
Used the Software for: 2+ years

"Eshop Owner Routee Review"

February 12, 2019
4.0 Show more details
4 years of Routee usage. Few or none problems at all. Easy to use.
Pros:
The loaded templates The option to send message to multiple people at once The custom sender ID (i put my business name) The good Routee customer service at Greece.
Cons:
In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting, many time you go back and forth.
Reviewer Source Show more details
Tony
Software Developer in Malta
Telecommunications, Self Employed
Used the Software for: 1+ year

"One of the best SMS providers"

January 15, 2021
4.0 Show more details
I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with the mobile operators directly if possible.
Pros:
The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well. It is as close as you can get to integrating directly with the operator
Cons:
On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again. Support was fast but not enough for me to salvage the situation with my client.
Reviewer Source Show more details
Toni
CEO in Finland
Financial Services Software, 2–10 Employees
Used the Software for: 1-5 months

"Can't recommend"

April 20, 2020
1.0 Show more details
I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.
Pros:
Easy to use. Software backend looks good.
Cons:
The attitude of customer service is really bad. They don't want to help at all.
Reviewer Source Show more details

AMD Telecom Response

May 4, 2020

We are very sorry to hear that. As you already discussed with our support team, Routee's policy is very strict when it comes to spam campaigns to ensure transparency and after our notice, you were fully refunded. At Routee we work 24/7 to provide a seamless and secure customer experience. Secure financial transactions and preventing spam campaigns to ensure the best possible deliverability are our top priorities. We operate with leading technologies designed with the aim of providing not only the best anti-fraud service on the market but also the possibility of continuously evolving the tools created to fight the main existing attack techniques. Our Security Operations Specialists conduct transactions and spam-rate monitoring for every client, and following notice, if a client does not comply with the company's policies, gets a full refund and we terminate their access.

jean christophe
Dirtector in Belgium
Medical Practice, 11–50 Employees
Used the Software for: 2+ years

"FINANCE DIRECTOR"

June 24, 2019
5.0 Show more details
reliable for sure.
Pros:
Reliable in sending sms. it is very important in medical use.
Cons:
some times complicated. campaigns. function copy paste one by one not avialable. obliged to put country code in one by one sms
Reviewer Source Show more details
Christos
Software Engineer in Greece
Computer Software, 2–10 Employees
Used the Software for: 2+ years

"SMS Feature"

July 9, 2019
4.0 Show more details
People in the Insurance Industry needs to communicate with customers every day about contracts expiration dates. ROUTEE system helped in automating sending SMS messages. Made it easy and cost-effective
Pros:
Good Detailed Documentation and Examples
Cons:
Examples did not Include VB.NET and some errors in JSON strings
Reviewer Source Show more details
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