ROUTEE
What Is ROUTEE?
Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions.
Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience.
Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations.
Who Uses ROUTEE?
We offer cloud-based omnichannel communication to businesses, regardless of their size, in order to reach their customers and increase their sales. Our API documentation helps developers integrate.
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Reviews of ROUTEE
Verified Reviewer
Simple but not simpler
Pros:
The ease of use, the quality of services, the customer support and of course the low pricing.
Cons:
Open source projects (clients, SDKs, tutorials, etc) - But they have perfect and easy to read documentation.
Tony
Alternatives Considered:
One of the best SMS providers
Comments: I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with the mobile operators directly if possible.
Pros:
The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well. It is as close as you can get to integrating directly with the operator
Cons:
On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again. Support was fast but not enough for me to salvage the situation with my client.
Toni
Can't recommend
Comments: I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.
Pros:
Easy to use. Software backend looks good.
Cons:
The attitude of customer service is really bad. They don't want to help at all.
AMD Telecom Response
3 years ago
We are very sorry to hear that. As you already discussed with our support team, Routee's policy is very strict when it comes to spam campaigns to ensure transparency and after our notice, you were fully refunded. At Routee we work 24/7 to provide a seamless and secure customer experience. Secure financial transactions and preventing spam campaigns to ensure the best possible deliverability are our top priorities. We operate with leading technologies designed with the aim of providing not only the best anti-fraud service on the market but also the possibility of continuously evolving the tools created to fight the main existing attack techniques. Our Security Operations Specialists conduct transactions and spam-rate monitoring for every client, and following notice, if a client does not comply with the company's policies, gets a full refund and we terminate their access.
Verified Reviewer
Eshop Owner Routee Review
Comments: 4 years of Routee usage. Few or none problems at all. Easy to use.
Pros:
The loaded templates The option to send message to multiple people at once The custom sender ID (i put my business name) The good Routee customer service at Greece.
Cons:
In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting, many time you go back and forth.
jean christophe
FINANCE DIRECTOR
Comments: reliable for sure.
Pros:
Reliable in sending sms. it is very important in medical use.
Cons:
some times complicated. campaigns. function copy paste one by one not avialable. obliged to put country code in one by one sms
