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IT Glue
IT Glue Overview:
What Is IT Glue?
IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Each piece of documentation can be linked to the others, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple applications.
Who Uses IT Glue?
IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.
Where can IT Glue be deployed?
Cloud-based
On-premise
View 6 more
Overall rating
See all reviews
Based on 331 reviews
Reviews sentiment
Positive
97%
Neutral
3%
Negative
0%
Free trial
About the vendor
- Kaseya
- Located in Miami, US
- Founded in 2004
IT Glue support
- Phone Support
- Chat
Countries available
Show more details
Australia, Austria, Belgium, Canada, Cyprus
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Austria
- Belgium
- Canada
- Cyprus
- Denmark
- Estonia
- Finland
- France
- Germany
- Hong Kong SAR China
- Ireland
- Israel
- Macao SAR China
- Malaysia
- Netherlands
- New Zealand
- Norway
- Singapore
- South Africa
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Languages
Show more details
English
Features of IT Glue
Other great alternatives to IT Glue
Top rated features
Remote Monitoring & Management
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Real-Time Monitoring
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Top rated features
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Capterra verified reviews for IT Glue
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Overall rating
Based on 331 reviews
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Lowell
President in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
"Excellent, mature documentation system"
February 11, 2025
It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes.
Pros:
It's got most of the features we need, good integrations, and very good role-based security.
Cons:
It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text).
Alternatives Considered:
Reasons for Switching to IT Glue:
More mature product, and it has more integrations.
Reviewer Source
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OIivier
CTO in Canada
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
"Great but not yet amazing!"
May 28, 2025
I have been using it for several years and I would not go back to another documentation method. My experience has been mostly positive. The platform is easy to use, intuitive, and highly customizable, which makes documentation straightforward.
However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs looking for efficiency and consistency.
Pros:
The interface is user-friendly, easy to navigate and customize. The integration with several vendors makes the documentation automation a blast.
Cons:
The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing in my opinion to make a modern documentation tool.
Reviewer Source
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Francis
Consultant in Canada
Computer & Network Security, 2–10 Employees
Used the Software for: 1+ year
"An essential tool in our stack"
May 29, 2025
Great experience and great support. The platform is stable and works always as expected. The onboarding was one of the best we had.
Pros:
The platform is quick, responsive. We use it daily. The API completes the workflows and makes IT an essential tool in our stack
Cons:
Some features are still missing - namely the ability to send a password securely using a temp link. Some products have limited integration to IT Glue
Reviewer Source
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Todd
Service Contract Coordinator in Canada
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
"ITGlue Review from Blackcreek Technologies"
February 10, 2025
Overall, my experience has been mostly pleasant, and there are very few pitfalls and challenges that cannot be fully overcome with ITGlue.
Pros:
The vast flexibility of integrations and ability to customize this product for our own specific needs
Cons:
The duplication of configurations and the broken data between various records makes it challenging to truly have full insight on client configurations
Reviewer Source
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Ben
Network Administrator in Canada
Computer & Network Security, 2–10 Employees
Used the Software for: 1+ year
"Does it's Job well!"
February 11, 2025
It's been really good. As mentioned in the "Cons", the only down fall is we've had the freedom to make a mess of some of our documentation, and we've had to re-organize a couple times, but that's on us more than on them.
Pros:
it's ease of use and search features. I also like that it tracks domains and SSL certificates.
Cons:
It gives you lots of freedom to make a mess of your own documentation
Reviewer Source
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