Who Uses OpsGenie?

SMB and Mid & Enterprise

What Is OpsGenie?

Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.

OpsGenie Details

Atlassian

http://www.atlassian.com

Founded 2013

OpsGenie Software - On-Call Management
OpsGenie Software - Alert Dashboard
OpsGenie Software - Reporting and Analytics
OpsGenie Software - Investigation Dashboard
OpsGenie Software - Incident Command Center
OpsGenie video
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OpsGenie Software - On-Call Management - thumbnail
OpsGenie Software - Alert Dashboard - thumbnail
OpsGenie Software - Reporting and Analytics - thumbnail
OpsGenie Software - Investigation Dashboard - thumbnail
OpsGenie Software - Incident Command Center - thumbnail

OpsGenie pricing overview

See pricing plans

OpsGenie has a free version and offers a free trial. OpsGenie paid version starts at US$9.00/month.


Starting Price

US$9.00/month See pricing details

Free Version

Yes

Free Trial

OpsGenie deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

OpsGenie Features

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  • Root Cause Analysis
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OpsGenie Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.3
Customer Service Software 4.7
Features 4.5
Value for Money 4.4

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Fernando S.
Director of Infrastructure
Internet, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018-07-31

"A most have"

Comments: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros: I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons: I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

  • Reviewer Source 
  • Reviewed on 2018-07-31
Joshua V.
Director, Product Operations
Computer Software, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020-03-05

"OpsGenie Journey"

Comments: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros: Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons: The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

  • Reviewer Source 
  • Reviewed on 2020-03-05
Verified Reviewer
Security Engineer
Retail, 10,000+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-05-21

"Very useful paging tool"

Comments: Overall, I have had no problems with OpsGenie. It has been a great tool to support my on-call job duties and I'll very much recommend it.

Pros: Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application

Cons: There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.

  • Reviewer Source 
  • Reviewed on 2021-05-21
Verified Reviewer
Senior Network Engineer *Remote*
Consumer Electronics, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2018-07-31

"Informational"

Comments: Great product .great value

Pros: Easy usage. Good interface. Lot of info I'm one screen

Cons: Renewal process is nor simple. You need to improve the process.

  • Reviewer Source 
  • Reviewed on 2018-07-31
Verified Reviewer
Engineering Manager
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-03-18

"Easy way to Oncall and Incident Management"

Comments: We moved from pagerduty to opsgenie, it was easy to setup and get going. Working out well so far.

Pros: - Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Cons: - Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

  • Reviewer Source 
  • Reviewed on 2021-03-18