--- description: Learn more about HelpWire pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpWire Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [HelpWire](/software/169762/helpwire) # HelpWire Canonical: https://www.capterra.ca/software/169762/helpwire Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/169762/helpwire?page=2) > HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpWire? Small and Medium-sized Businesses Small Business Owner IT Support Companies Help Desk Support Teams Managed Service Providers Technology Consultants IT Managers System Administrators ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 80 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Chat/Messaging - Diagnostic Tools - File Sharing Software - Real-Time Chat - Remote Access/Control - Reporting/Analytics - Screen Sharing Software - Troubleshooting - Unattended Access ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Remote Support Software](https://www.capterra.ca/directory/30928/remote-support/software) ## Alternatives 1. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24103 reviews) 2. [TeamViewer ONE](https://www.capterra.ca/software/122252/teamviewer) — 4.6/5 (11626 reviews) 3. [Zoho Assist](https://www.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1407 reviews) 4. [AnyDesk](https://www.capterra.ca/software/149595/anydesk) — 4.6/5 (1786 reviews) 5. [Iperius Remote](https://www.capterra.ca/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Nice little remote assist app" — 5.0/5 > **Ben** | *March 31, 2025* | Building Materials | Recommendation rating: 8.0/10 > > **Pros**: Like that it is easy to set up and works well. > > **Cons**: The connection method involving finding and clicking session links can be clunky for some users. > > It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions. Unfortunately even finding the link to open the session can be a challenge for some. ----- ### "Best Free Remote Application Platform" — 5.0/5 > **Gilbert** | *April 16, 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about HelpWire is that it is completely free with no ads, which already sets it apart from many remote support tools. Ease of Use: The interface is very intuitive and clean. Navigation is straightforward, and most features are easy to access without digging through complicated menus. Learning Curve: Minimal learning curve. Even for first-time users, it’s easy to understand how to start a session, connect to a client, and manage remote access. Security: The platform feels secure, especially with controlled unattended access. It gives confidence when connecting to client machines, although more visible details about encryption or security layers would be a good addition. Remote Access: One of the strongest features. Unattended access is easy to set up and very reliable. Monitoring multiple clients remotely is smooth and efficient. Connection: Connection stability is good overall. Sessions are responsive with minimal lag, assuming both ends have a stable internet connection. Bugs and Issues: So far, the experience has been stable. No major bugs encountered yet, which is impressive for a free tool. Installation: Installation is quick and hassle-free. Setup doesn’t require complicated configurations, making it ideal even for non-technical users. > > **Cons**: The main drawback of HelpWire is during installation. Clients are required to install HelpWire using a specific link, which can sometimes be inconvenient or confusing, especially for less technical users. A more flexible or simplified installation process would improve the overall experience. > > My overall experience with HelpWire has been very positive. It provides a smooth and reliable remote support experience, especially considering that it is completely free and has no ads. The platform is easy to use, even for first-time users, and the setup process is straightforward. What stands out the most is its efficiency in handling unattended remote access and managing multiple clients without limitations. Connection quality is stable, and performance is consistent during sessions. While there is a minor inconvenience during installation for clients, it does not significantly affect the overall usability. Overall, HelpWire is a highly practical and effective tool for remote support, especially for individuals or teams looking for a cost-efficient solution. ----- ### "An excellent way to provide remote support" — 5.0/5 > **Paul** | *January 22, 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Free, works well. Ideal way to provide remove access/support to a PC or Mac. Helpful support. Works well when controlling a remote two-screen computer - easy to flick between them. I like the fact you can do a file transfers just by dragging a file between windows on the remote and local computers. I also lime the timed log it displays (and keeps) of the session and significant events. Vital for charging. > > **Cons**: Couldn't get "Grant admin access" to work at remote end - just starting the remote end with "Run as administrator" works just as well though. > > Used to use (and paid for) Teamviewer. Helpwire is much better, and free. I use it a fair bit, and have emailed the team in the early days, generally been very impressed. ----- ### "All the help you need is Helpwire\!" — 5.0/5 > **Chetna** | *July 24, 2024* | Research | Recommendation rating: 6.0/10 > > **Pros**: Well its is really easy and flexible to use helpwire . Along with flexibility its remote technology is very effiecient which makes it perfect in this work from home era as you can literally access the software from any location. > > **Cons**: I dont find any such cons in the application however everything has few loopholes but to best of my knowledge i have had a great experience with helpwire. > > Overall helpwire as it name suggests has proved very useful for me. It just makes working very flexible and its remote technology is likewise very efficient and smooth. It has a lot of enhanced features and comes user freindly for the mac as well as window users as well\! And its zero configuration to start a session as well as user oreinted solution is a plus pro\! ----- ### "Best Free/Low-Cost Remote Desktop Solution" — 5.0/5 > **Verified Reviewer** | *February 12, 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: HelpWire is easy to use as an operator and more importantly, it is easy for my clients to use. As a small business, a remote connection software that is highly capable, easy to use, and affordable is very valuable. > > **Cons**: As an early product, HelpWire has occasional stability issues and I would like to be able to hear my client's audio remotely. > > Helpwire is excellent for my small business. The program is easy to pick-up, installation for my team is easy, and the MFA authentication on my operator account helps me and my team feel secure. Unattended access ability is awesome. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/169762/helpwire?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/169762/helpwire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data