15 years helping Canadian businesses
choose better software

What Is TrueLark?

Best suited for beauty, wellness, fitness and dental markets.

Whether responding to missed calls or marketing to your clients, TrueLark's (formerly FrontdeskAI) virtual front desk assistant can be used to create consistency in your communications, better customer experiences, increase revenue, improve retention, and give you time back in your day.

With TrueLark, consumers can text, call, or live chat with your business 24/7.

Who Uses TrueLark?

We serve any business that schedules appointments or classes in the beauty, wellness, fitness and dental markets.

Where can TrueLark be deployed?

Cloud-based
On-premise

About the vendor

  • TrueLark
  • Located in SAN LUIS OBISPO, US
  • Founded in 2017

TrueLark support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Canada, United States

Languages

English

TrueLark pricing

Starting Price:

Not provided by vendor
  • No free version

TrueLark does not have a free version.

About the vendor

  • TrueLark
  • Located in SAN LUIS OBISPO, US
  • Founded in 2017

TrueLark support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Canada, United States

Languages

English

TrueLark videos and images

TrueLark Software - Reporting and Analytics
TrueLark Software - Business Scenarios
TrueLark Software - How it Works
TrueLark Software - Front Desk Assistant
View 5 more
TrueLark video
TrueLark Software - Reporting and Analytics
TrueLark Software - Business Scenarios
TrueLark Software - How it Works
TrueLark Software - Front Desk Assistant

Features of TrueLark

  • AI/Machine Learning
  • Activity Dashboard
  • Automated Routing
  • Chat/Messaging
  • Chatbot Software
  • Code-free Development
  • Communication Management
  • Customer Experience Management
  • Customizable Branding
  • Feedback Management
  • Geotargeting
  • Live Chat Software
  • Mobile Access
  • Multi-Channel Communication
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • Sentiment Analysis
  • Speech Recognition Software
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing

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Ushur delivers the world’s first AI-powered Customer Experience Automation platform that intelligently automates customer journeys.
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey.
We provide enterprises with cost-effective Conversational AI solutions across chat, email, and voice to transform customer interaction.
The 3rd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows.
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.

Reviews of TrueLark

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
80%
4
18%
3
2%
Debra
Debra
Spa Director in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Peace of Mind with Frontdesk AI

5.0 4 years ago

Comments: One word - Great partner to work with
one word :LIFESAVER.

Pros:

Peace of mind, when our systems go down due environmental issues, internet , electricity things we cannot control as a a business - we can still operate with our AI working for and with us. I am amazed that I didn't move forward with them years back... I cant say enough how they have kept our business alive during times-of distress based in Florida we have quite a few outages, and storms. AI has been a lifesaver.!

Cons:

One of the comments I might say , clients at some point make comments about texting vs phone calls my answer is simple, we are off line of communications, due to nature. Communication via texting gives the client the answers immediately vs waiting for internet etc. Might be the only least liked issue

TrueLark Response

4 years ago

Debra, your kind words mean so much. Thank you. I'm glad our product has been so helpful.

Jonalyn
Co-Founder & CEO in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing!

5.0 4 years ago

Comments: Frontdeskai has saved our business with time and money. They help free up time and money. Most of our customers don’t even realize they are talking to AI.

Pros:

Easy to setup and plugs into MINDBODY really well. Helps with freeing up our staff to service clients instead of answering phone.

Cons:

The customer response could be faster or possibly a way to get a live person would help. The AI for some conversations still needs improvements.

Alternatives Considered: Verizon Connect

Reasons for Switching to TrueLark: It was easy to setup and affordable. No contracts and syncs seamlessly with MindBody which is top priority for us.

TrueLark Response

4 years ago

Thank you for taking the time to leave us a review! We appreciate hearing what is working and what isn't.

Tamara
owner in US
Sports, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

not appropriate for multi staff

3.0 4 years ago

Pros:

texting and handling of basic repetitive questions

Cons:

No way to note actions taken on texts or voicemails from staff, or to designate a call had been handled

TrueLark Response

4 years ago

Hi Tamara, Thank you for your feedback. We always appreciate hearing how we can continue to improve our product.

CRYSTAL
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Just what I was looking for

5.0 4 years ago

Comments: Loved it, thank you

Pros:

So easy, affordable, easy set up, terrific immediate customer service. Always available and never had to wait. Bookings were effortlessly made on my behalf.

Cons:

Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them

TrueLark Response

4 years ago

Thank you for taking the time to leave us a review! Great to hear that you've had a good experience.

Sean
Owner in US
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

More detailed reports

4.0 4 years ago

Comments: Transparency of incoming calls.

Pros:

I like the simplicity for my staff! Easy to see what’s going on.

Cons:

Need more details on reports. I can’t find the reports sections. Time of day for call etc.

TrueLark Response

4 years ago

Hi Sean! Thanks for your feedback. I will pass along your feedback to our team and see if we can get you more visibility with reporting.