What Is True Lark?

Best suited for Fitness, beauty, wellness, and dental markets.

Whether responding to missed calls or marketing to your clients, True Lark's (formerly FrontdeskAI) virtual front desk assistant can be used to create consistency in your communications, better customer experiences, increase revenue, improve retention, and give you time back in your day.

With True Lark, consumers can text, call, or live chat with your business 24/7.

Who Uses True Lark?

We serve any business that schedules appointments or classes in the fitness, beauty, wellness, and dental markets.

True Lark Details

True Lark

Founded in 2017

True Lark Details

True Lark

Founded in 2017

True Lark videos and images

True Lark video
True Lark Software - Reporting and Analytics - thumbnail
True Lark Software - Business Scenarios - thumbnail
True Lark Software - How it Works - thumbnail
True Lark Software - Front Desk Assistant - thumbnail

Compare True Lark pricing with similar products

Starting price

US$99.00/month
US$179.00/month
US$45.00/month
US$6,000.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial No
Free Trial No
Free Trial No
Free Trial Yes

True Lark deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)

Deployment

  • Cloud, SaaS, Web-based

Training Software

  • Live Online
  • Documentation

Features of True Lark

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Auto-Responders
  • CRM Software
  • Chat Transcript
  • Chat/Messaging
  • Chatbot Software
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Drag & Drop
  • Email Management Software
  • Engagement Tracking
  • Feedback Management
  • For Developers
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture Software
  • Live Chat Software
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Performance Metrics
  • Pre-Configured Bot
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition Software
  • Speech Synthesis
  • Surveys & Feedback
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management Software

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  • Product Recommendations
  • Real Time Analytics
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  • Real-time Conversations
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  • Reporting & Statistics
  • Reporting/Analytics
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  • Mobile Access
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  • Offline Form
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  • Transfers/Routing
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Reviews of True Lark

Read all 43 reviews

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.4
Value for Money
4.7

Reviews by score

5
34
4
8
3
1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Debra S.
Debra S.
Spa Director in U.S.
Verified LinkedIn User
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Peace of Mind with Frontdesk AI

5 2 years ago

Comments: One word - Great partner to work with
one word :LIFESAVER.

Pros:

Peace of mind, when our systems go down due environmental issues, internet , electricity things we cannot control as a a business - we can still operate with our AI working for and with us. I am amazed that I didn't move forward with them years back... I cant say enough how they have kept our business alive during times-of distress based in Florida we have quite a few outages, and storms. AI has been a lifesaver.!

Cons:

One of the comments I might say , clients at some point make comments about texting vs phone calls my answer is simple, we are off line of communications, due to nature. Communication via texting gives the client the answers immediately vs waiting for internet etc. Might be the only least liked issue

FrontdeskAI Response

2 years ago

Debra, your kind words mean so much. Thank you. I'm glad our product has been so helpful.

Jonalyn D.
Co-Founder & CEO in U.S.
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing!

5 2 years ago

Comments: Frontdeskai has saved our business with time and money. They help free up time and money. Most of our customers don’t even realize they are talking to AI.

Pros:

Easy to setup and plugs into MINDBODY really well. Helps with freeing up our staff to service clients instead of answering phone.

Cons:

The customer response could be faster or possibly a way to get a live person would help. The AI for some conversations still needs improvements.

FrontdeskAI Response

2 years ago

Thank you for taking the time to leave us a review! We appreciate hearing what is working and what isn't.

Tamara L.
owner in U.S.
Sports, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

not appropriate for multi staff

3 2 years ago

Pros:

texting and handling of basic repetitive questions

Cons:

No way to note actions taken on texts or voicemails from staff, or to designate a call had been handled

FrontdeskAI Response

2 years ago

Hi Tamara, Thank you for your feedback. We always appreciate hearing how we can continue to improve our product.

Crystal S.
Owner in U.S.
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Just what I was looking for

5 2 years ago

Comments: Loved it, thank you

Pros:

So easy, affordable, easy set up, terrific immediate customer service. Always available and never had to wait. Bookings were effortlessly made on my behalf.

Cons:

Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them

FrontdeskAI Response

2 years ago

Thank you for taking the time to leave us a review! Great to hear that you've had a good experience.

Sean R.
Owner in U.S.
Consumer Services, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

More detailed reports

4 2 years ago

Comments: Transparency of incoming calls.

Pros:

I like the simplicity for my staff! Easy to see what’s going on.

Cons:

Need more details on reports. I can’t find the reports sections. Time of day for call etc.

FrontdeskAI Response

2 years ago

Hi Sean! Thanks for your feedback. I will pass along your feedback to our team and see if we can get you more visibility with reporting.