--- description: Learn more about Zoho Desk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.ca/software/169505/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.capterra.ca/software/169505/zoho-desk?page=2) > Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. > > Verdict: Rated **4.5/5** by 2211 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Desk? Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2211 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - Activity Dashboard - Alerts/Notifications - Assignment Management - Automated Routing - Autoresponders - CRM Software - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management System (CMS) Software - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Support Software - Dashboard Software - Feedback Management - For Insurance Industry - Full Text Search - Inbox Management - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Data Collection - Onboarding Software - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Reporting/Analytics - Sales Pipeline Management - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management Software - Transcripts/Chat History - Usage Tracking/Analytics - User Management ... and 35 more features ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) - [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (511 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Great Option as a Customer Support Platform" — 5.0/5 > **Gabriel** | *February 26, 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like that it has the option to approve a request to access the knowledge base > > **Cons**: It can be difficult to set up the knowledge base settings the first time. > > Over all i really like the platform and we plan to use it ----- ### "Runs smoothly and can do a lot of basic things for customer support." — 4.0/5 > **Tommy** | *November 28, 2024* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Simple and easy to use. Could integrate teams with zoho. Ticket system was easy to use. > > **Cons**: Some functions wouldn't work based on the IT feedback > > Great\! Simple and does what we needed to do. Could not complain. ----- ### "Elevate your customers experience with Zoho Desk, a ten over ten software." — 5.0/5 > **Peter N** | *January 25, 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Make communication proactive with Zoho Desk. It has a very easy to use user interface, very easy to use. Ticket management and real time alerts and notification makes Zoho Desk our top priority. A game changer you ought to try. > > **Cons**: Let's learn to focus on the positive side, Zoho Desk can never let anyone down. > > Incredible experience like no other. My all-time partner. ----- ### "Reliable Solution for Customer Support and Organizing" — 5.0/5 > **Scott** | *November 29, 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The layout is intuitive easy to navigate, even for beginners. I could set up my help desk quickly, and training my team to use the platform. Everything is organized neatly, from tickets to customer profiles, making it simple to stay on top of tasks. > > **Cons**: The basic and mid-tier plans have limited customization options compared to the higher-priced plans. > > Using Zoho Desk has been a largely positive experience. Using Zoho Desk has been a largely positive experience. ----- ### "Zoho - the integrated platform" — 5.0/5 > **Taylor** | *February 22, 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: I like how Zoho Desk can be integrated with Zoho inventory, allowing programs such as billing and help desks to be combined and in one spot. > > **Cons**: I don't love the amount of notifications received and that the settings for this aren't adjustable. > > Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles. ----- Page: 1 / 90\ Next: [Next page](https://www.capterra.ca/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data