17 years helping Canadian businesses
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RingByName
What Is RingByName?
RingByName is way more than a business phone service. It combines first-class hosted phone service with powerful Unified Communications tools to help you win and keep more customers. It boasts powerful UCaaS features and built-in customer contact center and journey management tools, as well as cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing. Our goal is to help businesses build better relationships with their customers.
Who Uses RingByName?
Designed for businesses of all sizes and types including insurance, financial services, fundraising, healthcare, sales, and more. It helps with call screening, remote work, and sales enablement.
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Reviews of RingByName
Univista Insurance Orlando
Comments: I think the experience has been good, very good management and response to our requests.
Pros:
customer service and professionalism of its employees
Cons:
Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.
InPhonex Response
3 months ago
Dear Yoisel, Thank you for expanding your business with us. Our primary objective is to enhance our customers' productivity and elevate their clients' experience. The R! Team
COMMUNION supports RingByName
Comments: COMMUNION's overall experience with RingByName is good
Pros:
COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.
Cons:
There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.
InPhonex Response
3 months ago
Thank you, Frederick, for all the years you have been with us. Your dedication and hard work have been invaluable to our team. We truly appreciate it and strive to make continuous improvements in our product every chance we get. The R! Team
Not great. Ring Central is likely a better bet!
Comments: Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises.
Pros:
Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."
Cons:
We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who [sensitive content hidden] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.
Brendan's Stellar review
Comments: one of the better business decisions Ive made in my career
Pros:
The support is incredible, I like that we tend to have the same technicians.
Cons:
The pricing models, while competitive can be really confusing.
InPhonex Response
3 months ago
Thank you Brendan, We appreciate you as our partner and customer. Please provide some feedbacks to simply our pricing model. Thank you The R! Team
Thanks for your service
Comments: GREAT EXPERIENCE! Thanks for your service.
Pros:
RingByName is easy to use and very flexible.
Cons:
I have not discovered anything I do not like about the product.
InPhonex Response
3 months ago
Dear David, Thank for your support. We aim to provide even better service to you and all our valued customers. The R! Team
