ManageEngine OpManager

Opmanager is the easiest way to get a good insight in your systems and network for a fair price

Comments: For an acceptable price and easy to understand licensing (not like MS) you get a lot of functionality. If something is not working or not clear you just make a support ticket and most of the time they just call you, and using remote control they guide you through the process of configuration/setup. If some bug is detected or feature should be changed there is a Service Pack launched within days ! Just the best support organisation I ever contacted ...!

Pros:

The intuitive way to use the setup of devices and alerting for specific alarms. The Netflow plug-in is just the best to troubleshoot hick-ups on any LAN/WAN link.

Cons:

The rewriting/redesign of version 12 took some time to get used and to find again my way in the features/menus.

Alternatives Considered: PRTG

Reasons for Choosing ManageEngine OpManager: The free Nagios or other alike platforms are nice but need a lot of setup issues to solve ... With OpManager and Netflow plugin it is all in the software included.

Switched From: Nagios Core

Reasons for Switching to ManageEngine OpManager: PRTG is maybe alike to OpManager but its pricing structure is not so interesting and the intuitive way of presenting things is not so "easy"...

Great Infrastructure monitoring tool at a reasonable price

Comments: It has been great so far. It's working well for us. We like that it's easy to setup & intuitive. Customer/ Tech support is always fantastic whenever we need help.

Pros:

We are using a few of their products. They work well, easy to use, intuitive. Their support team is knowledgeable & easy to work with. - Easy to setup. - Reasonable pricing. - We like the agentless monitoring. - Support team helped us during/ before/ after implementation.

Cons:

- Vmware physical CPUs cannot be monitored. There are 24 virtual CPUs & once the physical CPU goes over the threshold, there are too many alerts. - URL monitoring - kerberos is not supported. - Downtime alerts - OP manager & App manager have separate downtime scheduler. One overall downtime schedule would be convenient.

Alternatives Considered: PRTG and Zabbix

Reasons for Choosing ManageEngine OpManager: It was being managed by a third party vendor. We wanted to bring it in-house to save money & to have a greater flexibility.

Switched From: PRTG

Reasons for Switching to ManageEngine OpManager: We are using a few of their products. They work well, easy to use, intuitive. Their support team is knowledgeable & easy to work with.

Decent Solution At A Reasonable Cost, But You Get What You Pay For

Pros:

We appreciate the ability to automate certain troubleshooting tasks by creating workflows. It's a basic feature, but makes a big difference for us.

Cons:

We consistently find issues where we have to report a problem or bug and wait for it to be resolved by another release, which inevitably breaks something else. We're in a constant state of having to update the software.

Alternatives Considered: SolarWinds Service Desk

Reasons for Switching to ManageEngine OpManager: * Product functionality and performance * Pre-existing relationships * Overall cost

Easy to install, easy to maintain

Pros:

How easy to install and integrate the system with all the other infra components.

Cons:

Dealing with the support for resolving some technical issues could sometimes be challenging, as sometimes we get 2 or three different replies from different support agents on the same ticket!

Network Visibility with OpManager

Comments: ManageEngine OpManager is a network monitoring and management tool which simplifies visibility over the networking infrastructure, with its multiple functionalities divided into modules you can fully know the performance of both your network infrastructure and network traffic which can ensure that you can mitigate issues or faults before their occurrence.

Pros:

Ease of set up Agentless monitoring is supported which simplifies monitoring and management

Cons:

Some of the modules dont integrate perfectly, in terms of moving data between modules.

Alternatives Considered: AppDynamics

Reasons for Choosing ManageEngine OpManager: OpManager offers better reporting functionality and also has support for a wide variety of networking systems hence offering better visibility of one's network.

Switched From: SolarWinds Network Configuration Manager

Reasons for Switching to ManageEngine OpManager: OpManager's licensing options are way lower in comparison to the competition yet it offers a vast array of functionality with a smooth learning curve.