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What Is Microsoft Teams?

Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day.

Who Uses Microsoft Teams?

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

Microsoft Teams Software - Microsoft Teams channels
Microsoft Teams Software - Microsoft Teams files
Microsoft Teams Software - Microsoft Teams contacts
Microsoft Teams Software - Microsoft Teams meetings

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Reviews of Microsoft Teams

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.2
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Youngmin
Youngmin
Data engineer in Japan
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A Flexible Yet Complex Communication Tool

4.0 4 weeks ago New

Comments: I was satisfied with Teams as a communication tool. It's highly flexible and widely adopted. While managing the details can be a bit cumbersome, it's still an excellent option for medium to large organizations.

Pros:

Microsoft Teams is a well-known and widely used communication platform. It integrates seamlessly with other Microsoft services like OneDrive and Office, making it easy to connect and collaborate. Teams allows you to communicate, organize your schedule, and even conduct video calls all within the same tool. If you're already using other Microsoft services, Teams is an excellent choice for flexibility.

Cons:

However, it can be quite heavy, much like other Microsoft tools. The web and app versions offer different features and functions, which can be confusing for some users. Additionally, Teams has relatively high operating costs and requires some expertise to manage its settings effectively.

Juliet
Knowledge Systems Manager in Ireland
Law Enforcement Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Very useful tool which extends beyond mere communication.

5.0 2 weeks ago New

Comments: Very useful tool which extends beyond mere communication.

Pros:

Very easy to communicate, hold meetings etc. Like the calendar functionality and seamless experience. Beneficial that one can keep everything in one place for a project.

Cons:

Can become difficult when arranging meetings with people outside of an organisation. You have to get used to working with the groups and individuals to avoid confusion. It has been tricky with us as the organisation limits what we can and can't share/save to Teams. It would be great if we could use it fully. Zoom has some better functionality for presenting training but as that is not our focus, Teams was a better choice.

Colin
IT Manager in South Africa
Events Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Microsoft Teams - great at a lot, not so much in NDI

3.0 2 months ago New

Comments: It has been mostly good, the move over to the new Teams interface has caused a couple of odd bugs, however, these are bugs that they can fix.

Pros:

It is very easy to setup meetings, townhalls, live events, webinars, etc. compared to other platforms.

Cons:

The NDI functionality within Teams is exceptionally buggy at the moment with inconsistent functionality. We will have the NDI working flawlessly today, and tomorrow it won't work... on the same computer and same account.

Jack
IT Development Lead in UK
Insurance Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Useful, Collaborative but could be tidier

4.0 4 weeks ago New

Comments: Overall I have a good experience with Teams, we use it with a team of over 100, and it offers us the platform we need to communicate and collaborate well.

Pros:

Generally speaking, Teams is a great collaborative platform, offering all tools and features you need in order to work with fellow colleagues better and more efficiently.

Cons:

Although Teams has everything needed to be a great collaborative platform, the layout compared to competitors in the same market, lacks and is confusing. This lets Teams down where it could be a really incredible product all round.

Rasheed
Systems Support Technician in Barbados
Retail, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Teams End User Review

5.0 3 weeks ago New

Comments: Excellent, my experience with the application has always been 10/10 and i often recommend the application to other people i have to come into contact with while at work.

Pros:

Teams is a versatile messaging app that allows me to contact and meet with colleagues all over my region and internationally with ease. In addition to the meeting features since it is a Microsoft 365 applications its integration with the other Microsoft apps provides a huge benefit to file sharing also.

Cons:

Microsoft teams is a versatile app and in my everyday usage of the app i rarely have and issues with the application with the only issue only being app setting being changed sometimes.

Farheen
IT Consultant in Canada
Machinery, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

MS Teams to call and message within an organization

4.0 2 weeks ago New

Comments: Great app to text message and audio/video call and best when integrated with MS Office environment

Pros:

The options while using MS Teams are the best when used in a MS environment

Cons:

When used in a non Microsoft organizations the features are basic with limited search capability

Daniel
IT manager in Canada
Automotive, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Teams is a great collaboration tool for an O365 environment.

4.0 2 months ago New

Comments: Overall pretty good, with the various option embeded into Office 365 environment, it's a very verstatile collaboration tool.

Pros:

It's the best collaboration tool for the Office 365 suite.

Cons:

New updates, releases can sometime give headache to IT team and frustration among users.

Ada
Project management consultant in US
Management Consulting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great for team meetings and job interviews

4.0 last month New

Comments: I first learned about Microsoft Team when I was going to have a job interview. It has so many capabilities. It is great for interviews especially when a team of interviewers would like to interview several candidates. There can easily be group meetings and also room breakdowns for individual interviews.

Pros:

It allows team meetings and also individual meetings in a group. It’s a great software for group interviews and team projects.

Cons:

Very easy to work with. It is straight forward and anyone can work with it.

Verified Reviewer
Verified LinkedIn User
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Teams: Good for keeping in touch with colleagues

4.0 last month New

Comments: I use Teams every day in my work. It is especially helpful when working from home.

Pros:

The convenience of keeping in touch with colleagues at work.

Cons:

It is sometimes not as intuitive as other similar products

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Online meetings using Microsoft Teams

5.0 2 months ago New

Comments: I use Microsoft Teams for online meetings with other teammates, also for online discussions and classes.

Pros:

Microsoft Teams is a robust collaboration platform that integrates seamlessly with the Microsoft 365 ecosystem. It offers a centralized space for communication with features like chat, video conferencing, and file sharing, enhancing team productivity. Its robust security and compliance features make it suitable for industries with strict data protection requirements.

Cons:

Its interface can feel cluttered, especially for new users, leading to a steep learning curve. Performance issues, such as high resource consumption, can occur on devices with limited hardware. For organizations not deeply integrated into the Microsoft ecosystem, Teams may lack value compared to standalone alternatives.

Raphael
Raphael
LANGUAGE DATA AND QUALITY REVIEWER AND TRANSLATOR in Portugal
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Team Management Easy and Smooth

5.0 4 months ago

Comments: In the beginning I use to struggle a bit using it but as time passes by it improved a lot and became the perfect tool for team management.

Pros:

The amount and diversity of functionalities resumed in only one app.

Cons:

The account management used to be a problem but recently they improved it.

Fernando
CEO - IT Consultant in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Microsoft Teams is Indispensable for Today's Business Environment

4.0 6 months ago

Comments: I have been pretty happy with teams and have found it very intuitive to use.

Pros:

MS Teams makes having web meeting and webinars easy and it wis one of the better quality web meeting tools available.

Cons:

I wish it had more features integrated into it or was simpler to integrate with other tools.

Pereira
Informatics Engineer in Portugal
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Fuelling collaborative and productive virtual discussion, one agenda at a time

5.0 5 months ago

Comments: Microsoft Teams has provided us with a secure way to collaborate, communicate and virtually meet with our coworkers, suppliers and even better our customers. This way is convenient, saves us time and money because we don't have to be in the office to hold our discussions or meetings. We often meet for team projects and constant updates keep us on the same page and enable us strategize and meet our goals and objectives

Pros:

Microsoft Teams has been our ultimate collaboration tool in our organization. Given that most of our work is collective and usually divided as team projects, we appreciate that Microsoft Teams has become our easy to use partner in these group projects. It integrates seamlessly with Microsoft 365 apps which enable us import and export data from this apps seamlessly. Individual and group chats enable us to instantly message team members for feedback or any discussion. Additionally it enable us to send files to my coworkers. Usually when I want to focus on work item, I mute the conversations and will later get back to them. We have been able to create chat channel for different topics and this make it easy to resolve issues of separate topics. With only relevant messages on different channels it saves us time of scrolling through lots of clutter message. Microsoft Teams provide us with everything we need to collaborate live on realtime. Accessing all Microsoft apps from one point,calls and videoconferences enable us to work efficiently. Microsoft Teams mobile app is convenient and enable us to meet at our own comfort without having to be in the same location. Microsoft Teams integrates with so many other tools which smoothens file sharing and workflow optimization.

Cons:

I love everything about Microsoft Teams and most especially the fact that it has everything I need in one place. Messages, meetings, notes and documents. I have realtime access to my teammates which makes collaboration quick and easy.

Verified Reviewer
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Ms Teams review

4.0 7 months ago

Pros:

Microsoft Teams helps me as a PhD student, especially during the COVID-19 time, as it facilitated virtual meetings and discussions. The calendar management ensured efficient use of time and helped me share and access essential documents and data while keeping track of my research tasks.

Cons:

The interface can be cluttered and overwhelming at times, and performance can slow down with larger or more complex data. Also, notifications can sometimes be excessive and distracting, and third-party integrations occasionally have compatibility issues.

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Teams, the #1 instant messaging application for individuals and enterprises.

5.0 6 months ago

Pros:

Its user-friendly interface, the capabilities of the application like user availability status, notifications, customizations, Group and teams structures, high quality meetings with hundreds of participants.

Cons:

The text formatting feature of Teams could be somewhat improved and made easier. Also, the transcription feature can be revised with more options (where the user can decide about the length of the transcribed text).

Verified Reviewer
Verified LinkedIn User
Financial Services Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Video conferring with the added benefit of collaboration

4.0 7 months ago

Comments: Exceptional experience, included in the Microsoft suite, clear and clean audio and video experience. A daily staple for myself and our team

Pros:

I like the quality of video conferencing, the ability to share the screen, transcribe feature, and the ability to connect with your team in an easy and efficient manner

Cons:

I sometimes have issues when sharing my screen or connecting to our boardroom tv. The teams meeting will sometimes freeze and will need to be disconnected.

Crystal
Claims Service Specialist in US
Insurance Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Teams, Your friend to no end..

5.0 4 months ago

Comments: I love it!! I even love it for our team meetings over zoom!! When we had background photo contests at work, there was a way to incorporate us all together in the photo as if we were really in the room together!! That was bomb!!

Pros:

I love the ease and user friendly functionality of the app.. specifically the ease of locating a team member in teams, and being able to call them regularly, or via video call.. I also love the ease of sharing documents and resources.. I love it all!!

Cons:

I don’t really have a complaint about trans, except for the fact that when a notification comes in, teams pops up as the primary window to show you the message right away.. I would love it if there was a way to deactivate that..

Paul
Business Analyst in UK
Government Administration, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Teams is easy to use, but has pitfalls for new users.

5.0 3 months ago

Comments: Instant messaging , meetings and ad hoc video calls could not be easier. However sharing documents which are hosted in sharepoint can become confusing.

Pros:

Teams has easy to use collaborative tools and functions that empower you to work remotely with all the benefits of being in the office.

Cons:

Teams has a dependency upon a well organised SharePoint structure, and this concept can be difficult to convey to new users.

Anjalyn
Accounts Receivable and Collections in US
Facilities Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

I Love Teams!

5.0 2 months ago New

Comments: My overall experience has been great. It is very easy to use to communicate whether a small or large group.

Pros:

The thing I love most about Teams is the ease of use. From instant messages to using Adobe, it is the best interoffice communications program to use.

Cons:

The only complaint I have ever had about Teams is when they updated it. It deleted my Adobe suite and I had to redo the whole thing.

Milagros
Medical Scribe in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

The hub for teamwork

5.0 2 weeks ago New

Comments: Is my first time using it, but I've been able to be part of scheduled meetings and calls, i can used it both on my computer and also y cellphone, you can integrate it with microsoft 365 also to co-edits documents while on the app, I can organized my chats and much more... is simply the best

Pros:

It is an excellent platform for the work environment. It allows me to stay in touch with my supervisors, colleagues and employers.

Cons:

I haven't had any negative reviews so far. It allows me to stay on top of my meetings and with my coworkers without interfering with my work.

Tanner
Integrity Engineer in US
Oil & Energy, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Teams is Essential for Working with a Team

5.0 5 months ago

Comments: Overall I use this every single day to chat with coworkers about projects, attend meetings, and use group chats to store data for everyone to collaborate.

Pros:

It’s so simple to connect with your colleagues and have meetings when remote work is an option.

Cons:

There isn’t anything I don’t like about Teams

Allan Del Cris
Customer Service Representative in US
Outsourcing/Offshoring, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Honest review about Microsoft Teams.

5.0 2 months ago New

Comments: Overall, this apps is still better than any other apps. I really love this apps.

Pros:

Friendly feature. Easy to use both in phone and desktop. I love the scheduling message because not all messaging apps has this feature. Can be use in business and personal settings. Transcript are close to perfect which really helps non-native English speaker like me.

Cons:

Unfortunately, no auto pop-icon feature upon receiving message like in messenger and can't capture two desktop one at a time whenever recording and sharing screen.

Tina
Manager in US
Insurance Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Teams User

5.0 2 months ago New

Comments: I use Teams daily to communicate with team members, attend meetings, record meetings for future reference, create planner tasks and instant notification with Power Automate. It is a staple in my every day work and has made me more efficient and effective.

Pros:

Ease of use, integration with other Microsoft products, use on phone, modern look and feel

Cons:

Often gets hung up on phone, but a restart easily resolves.

Anthony
IT Audit Director in US
Education Management, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Teams optimization

5.0 2 months ago New

Comments: Great. It's a very flexible and versatile platform.

Pros:

The flexibility it provides to create project specific channels.

Cons:

Managing permissions. I understand creating private channels however, it would be good to have options to set read/write/delete permissions for sub-channels.

Nahid
Special education teacher in United Arab Emirates
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A good application compared to others

4.0 6 months ago

Comments: Wonderful. I have done a lot of video communication several times, and it has saved me a lot of effort by meeting through the program without the need to go to the work site.

Pros:

I loved the feature of communicating with calls in complete privacy and without the phone number of anyone in the group in the application

Cons:

Only sometimes it suddenly cuts out or the sound cuts out.