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What Is Microsoft Teams?

Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day.

Who Uses Microsoft Teams?

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

Microsoft Teams Software - Microsoft Teams channels
Microsoft Teams Software - Microsoft Teams files
Microsoft Teams Software - Microsoft Teams contacts
Microsoft Teams Software - Microsoft Teams meetings

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Reviews of Microsoft Teams

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.2
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Anshul
Anshul
Senior Associate Consultant in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Microsoft Teams is a go to and best software for collaborating within the team!

5.0 2 years ago

Comments: Its a good collaboration tool which helps you in setting up your day at work from meetings to connecting with your colleagues, creating project work related groups are very good features

Pros:

Features like you can manage your complete meetings note, scheduling meeting and collaborating with team mates and access control for the important work related smartsheets can be done on Microsoft Teams.

Cons:

UI can be improved further for the ease of use though its good and it can also be customized as per the requirements of big clients which are using it in their company's world wide

Megan
Megan
Director of Guest Services in US
Verified LinkedIn User
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Just what we need to stay connected

4.0 2 years ago

Pros:

I know there are other chat features out there, but my office has Microsoft 365, so when we all moved to working remotely, this kept us connected. Now we still all work in different locations depending on the day, so it's really great to continue to keep us connected. We literally chat all day as a team, and helps us all know what is going on moment to moment. We also really enjoy the gifs and emojis in there and oftentimes add fun to our day by having a gif competition. It's just silly fun, but we miss being together in the office, so we're grateful for the fun added through Microsoft Teams. The phone app works well (on Android at least), and it's really easy to tag people in a chat so you can make sure they see it, you can make a message "important" so it brings it specifically to everyone's attention, and you can also react to a comment instead of having to reply to it all the time. It really does work well as a chat function for a remote team.

Cons:

I'm sure it's gotten better now, but the video chat features was never really as good as it could have been. At the height of the pandemic, we tried using Teams for our video chat and it didn't have good quality, only allowed a certain amount of screens to be shown at a time, and just wasn't as good as Zoom, so we switched. It does have screenshare, so that's good now, but it doesn't seem to have all the video call qualities Zoom offers.

Stephen
Stephen
Director in UK
Verified LinkedIn User
Utilities, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Teams is an essential part of our day-to-day business

5.0 2 weeks ago New

Comments: We have an automated booking software that works with Teams and is critical to our business, most other companies use it as well so that helps. Also for our internal meetings with overseas staff, it's the go-to tool and books straight in our outlook calender.

Pros:

Microsoft Teams integrates with all our other software seamlessly. When you use tech you want it to be easy to use, straightforward, and fit for purpose. Teams does exactly that and works perfectly for the intended purpose, and a little bit more ;)

Cons:

I think that some of the additional features that Teams can offer, like document storage could be better advertised and explained. Most businesses have cloud-based storage solutions but if you could do it all in one place, which it does do, then it could be better explained. we didn't know it existed for a while, but I guess at first we wanted a video calling software and were simply focused don that, rather than what else can it do.

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

I really hate Teams

2.0 2 weeks ago New

Comments: Terrible. I wish they didn't force mediocre software into their package.

Pros:

It comes with Microsoft. If this was not part of Microsoft I am not sure anyone would ever use it. The chat interface is fine, but worse than Slack. It probably has some native Microsoft integrations (like Sharepoint in the meeting) that make it slightly useful.

Cons:

It is so much harder to use on your phone or with your calendar compared to Zoom or Google Meet. In fact we set up Zoom with Outlook to avoid using it when possible. Member management, integrations, recordings all dont work that well. Working with large meetings or people outside the org is a nightmare.

Verified Reviewer
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Communication allrounder with a few hiccups

4.0 2 weeks ago New

Comments: Overall, it's nice. The UI is intuitive, and I can use it across the channels (laptop and phone). I like the feature richness and can use some features to cover other use cases (e.g., recording rehearsals in single-person meetings). The software acts up occasionally, and you have difficulty finding the issues - the help forum is vast, so it's not just me.

Pros:

In theory, it has everything you need to stay in contact with your teams—chats, groups, screen shares, meetings, etc. I also love that I can use it to record my demo rehearsals, but create a session just for me and record it.

Cons:

Two things: Search for chats and technical hiccups.Search: I often converse with colleagues about a topic via single or group chats or in-channel posts. Let's say I want to re-read through a topic and only remember a buzzword. These search typically finds the line with the buzzword, but I can't just jump to the chat to see the whole conversation with comments just before and after. I must look up the post date and the channel in the search result preview and browse that chat manually.Technical hiccups: Microsoft is releasing features regularly - often beneficial things. But occasionally, you then have issues with stuff that was working before. E.g., I lost the ability to use my Bluetooth headset; people can't get into meetings anymore. Most of these issues get solved by re-installing, but it's a bit of an annoyance since it is also very random who it hits and with what problem.