Vendasta

Great Onboarding and Continued Support

Comments: The service and support is great! I never go without an answer or helping hands. Shout out to [SENSITIVE CONTENT HIDDEN]

Pros:

Helps me keep my business organized and gives me ways for customers to make immediate purchases. Provides me with a competitive edge.

Cons:

The only thing I would wish for is a Zapier integration.

Love the fact that all tools are in one place. Unparalleled.

Comments: Fantastic. I don't know of a better platform. There are a few things I would love to see improved, but overall the experience is as close to perfect as I'm going to find. And I have hope they will improve on those last issues.

Pros:

We’ve been using Vendasta for over a year and we absolutely love it. It is the perfect solution for a digital marketing agency. Also a perfect solution for many other industries now that I think about it. The fact that all tools are in one place. Unparalleled. And many aspects of the system are customizable and fully white label.One of the most significant benefits in using Vendasta has been the dedicated support from our Vendasta account manager,[sensitive content hidden]. We have been meeting every single week for over a year to go over every possible business opportunity and help guide us in the right direction. He is always there to support us and our unique marketing needs. I would give Vendasta and [sensitive content hidden] 11 stars out of 10 stars, if I could.Thank you Vendasta, and thank you [sensitive content hidden]!!

Cons:

Too many add-ons that should be included in the base price. Integrations and reporting should be more customizable.

I have a Love-Hate relationship with Vendasta. It saves me time but also delays me a lot of time

Comments: Every day I will run into a platform issue, which delays my work by hours, days, and sometimes weeks. This affects our ability to get results in a timely manner and now we have to apologize to our clients for delays. Sometimes I would have a day filled with tasks and cannot waste any time, but of course, a task that should take 3 minutes on Vendasta ends up running into software issues, you try to fix it and get nothing, so then you call support (some minimum wage employee that reads off a script) well, of course, they tell you they can’t fix it and will need to “investigate” so they tell you will get back to you soon (no timeline). Now they may get back to you the next day or in 3 months (yes it has happened before). Now that whole process, which was supposed to take 3 minutes has now taken 1 hour. Now imagine for every 1 hour you spend on the platform you run into a similar issue. Think about how much time you're going to waste trying to fix it and contacting support. This eventually affects the rest of your day's schedule and now you have to rearrange your tasks. This happens to me every single time I log into vendasta. They have the worst website developers I assume. Because their platform is slow, terribly coded, and causes many delays, it has made it hard for me to train my clients how to use it and also made it hard for me to get anything done that I just decide to avoid​

Pros:

The website is useful​ for agency owners looking to outsource work, it is reliable, and has price tiers​ for any size agency.

Cons:

As soon as Vendasta​ fixes their website I will delete this review. If review is still here it means nothing much has changed. WHERE DO I BEGIN? I’m writing this review after reaching my breakpoint and patience for Vendasta (1 year and 4 months of holding in all my complaints) I rarely​ ever write negative reviews because the world already has enough of that so I try to only write when I have a great experience, but I think when you pass a certain level of disappointment because the heads of the company are probably beyond persuading to make some changes, you're left to try everything you can in hopes for one the CXO's to get off their high horse and start caring about their consumers. [SENSITIVE CONTENT HIDDEN] was asked, are corporate companies giving enough attention to innovation to their product or service and he replied by saying no because most businesses are run by MBA's. He goes on to say how MBAs only work to please the shareholders and not the consumers and all they do is sit in meetings all day. Here is the link to that video for anyone curious: [SENSITIVE CONTENT HIDDEN] It seems like Vendasta is having a similar issue, no innovation or attention is going into their platform. it seems like they don't care about their consumers' experience at all. As a business owner who has spent tens of thousands of dollars with Vendasta in the last year, I feel that I'm not getting an equal amount of value back. (continued​ in next paragraph)

Why I Partnered with Vendasta

Pros:

Ease of use, Marketing materials and the access to product experts and training on products.

Cons:

There is always room for improvement for and product and service you provide. What I like most with Vendasta is that they listen to their partners and they are quick to make changes and updates to their products and services to meet their partners needs.

Amazing Solution For Expansion!

Comments: Working with [SENSITIVE CONTENT HIDDEN] has absolutely changed my business. I am forever thankful for them!! The support here is first-class!!

Pros:

The leveraging of automation and systems for our business. Being able to plug right into their processes for fulfillment. Great room for growth and expansion for us!

Cons:

That I am not utilizing it to the fullest or larger because this has made my life much easier!