Who Uses SeamlessDesk?

SeamlessDesk was specifically designed for internal IT departments from any industry.

What Is SeamlessDesk?

SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release, Project, and Knowledge management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, SeamlessDesk does not restrict you with high-priced or tiered plans to access the features you want or need.

SeamlessDesk Details

Seamless Desk

https://www.seamlessdesk.com

Founded 2017

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SeamlessDesk pricing overview

See pricing plans

SeamlessDesk has a free version and offers a free trial. SeamlessDesk paid version starts at US$25.00/month.


Starting Price

US$25.00/month See pricing details

Free Version

Yes

Free Trial

SeamlessDesk deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Documentation
  • Videos

SeamlessDesk Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Accounting
  • Asset Management
  • Asset Tracking Software
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Calendar Management
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Depreciation Management
  • Disposal Management
  • Document Management Software
  • Document Storage
  • Equipment Maintenance Software
  • Equipment Tracking
  • Fixed Asset Management Software
  • Historical Reporting
  • IT Asset Tracking
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Purchase Order Management
  • RFID Scanning
  • Real Time Data
  • Remote Access/Control
  • Reporting & Statistics
  • Resource Management Software
  • Role-Based Permissions
  • Status Tracking
  • Task Management Software
  • Third Party Integrations
  • User Management
  • Work Order Management
  • Workflow Management Software

View full list of Fixed Asset Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM Software
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management Software
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management Software
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring Software
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software

View full list of Help Desk Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking Software
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Change Management Software
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization Software
  • Email Management Software
  • IT Asset Tracking
  • Incident Management Software
  • Inventory Management Software
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management Software
  • Maintenance Scheduling
  • Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management Software
  • Third Party Integrations
  • User Management
  • Workflow Management Software

View full list of IT Asset Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Capacity Management
  • Change Management Software
  • Chat/Messaging
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Event Logs
  • IT Asset Tracking
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Inventory Management Software
  • Issue Auditing
  • Knowledge Management Software
  • License Management Software
  • Maintenance Scheduling
  • Monitoring
  • Patch Management Software
  • Performance Metrics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On Software
  • Task Management Software
  • Third Party Integrations
  • Ticket Management
  • Uptime Reporting
  • User Management
  • Workflow Management Software

View full list of IT Management Software

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  • Activity Tracking
  • Bug Tracking Software
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  • Collaboration Tools
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  • Customizable Reports
  • Deadline Management
  • Document Management Software
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  • Gantt/Timeline View
  • Issue Management
  • Milestone Tracking
  • Multiple Projects
  • Percent-Complete Tracking
  • Portfolio Management
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  • Product Roadmapping
  • Progress Tracking
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  • Project Planning Software
  • Project Templates
  • Project Time Tracking
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  • Projections
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  • Reporting & Statistics
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  • Status Tracking
  • Supports Agile
  • Supports Scrum
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  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Workflow Management Software

View full list of IT Project Management Software

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Audit Management
  • CRM Software
  • Change Management Software
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Drag & Drop
  • Email Management Software
  • IT Asset Management Software
  • IT Asset Tracking
  • Incident Management Software
  • Inventory Management Software
  • Knowledge Base Management
  • Knowledge Management Software
  • Monitoring
  • Prioritization
  • Problem Management
  • Project Management Software
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
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  • Third Party Integrations
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  • Access Controls/Permissions
  • Active Directory Integration
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  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
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  • Release Management
  • Reporting & Statistics
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  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management Software
  • Third Party Integrations
  • Workflow Management Software

View full list of ITSM Software

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  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
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  • Document Storage
  • Drag & Drop
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  • Full Text Search
  • Gamification Software
  • Knowledge Base Management
  • Live Chat Software
  • Multi-Language
  • Online Forums
  • Projections
  • Real Time Notifications
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Self-Learning
  • Single Sign On Software
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Widgets
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View full list of Knowledge Management Software

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  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
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  • Chat/Messaging
  • Client Portal
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  • Contract/License Management
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  • Remote Access/Control
  • Reporting & Statistics
  • SSL Security
  • Scheduled / Automated Reports
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  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
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View full list of Service Desk Software

SeamlessDesk Alternatives

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SeamlessDesk Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.8
Customer Service Software 4.8
Features 4.5
Value for Money 4.8

Review software

Share your experiences with other software buyers.

Write a Review!
Jeffrey N.
Project Manager
Mining & Metals, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-08-28

"Great Service Desk software if you care about associating assets to tickets"

Comments: They have been great to work with. They communicate very well and always have the answers when I need help.

Pros: The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing. Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk. Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.

Cons: SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.

  • Reviewer Source 
  • Reviewed on 2020-08-28
Jonathon S.
IT Systems Architect
Chemicals, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020-12-16

"Seamless Desk"

Pros: Seamless desk has all the basic features of a help desk platform that is easy to set up, use, and manage. During our trial and implementation support has been fantastic! Problems, concerns and questions get resolved in a a timely manner. The company is very open with where they are headed as far as future development and very receptive to ideas and input from customers.

Cons: Seamless desk is a relatively new platform, as such it isn't a swiss army knife IT solution. It does a good job managing tickets and assets but does not include other ITSM concepts such as Change Management, Problem Management, Incident Management, etc. With that being said they are coming. They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.

  • Reviewer Source 
  • Reviewed on 2020-12-16
Haris H.
CeO
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support Software
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2019-11-12

"Worst onvestment ever and worst customer care ever"

Comments: Avoid it, no u dersta dong for users, eager for money and do not care for customers

Pros: Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding

Cons: Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money

Vendor Response

by Seamless Desk on 2020-05-04

Hello Haris,

We are sorry that you had a bad experience with our software. We were looking through our customers and we are not able to find any account with your name or company. Can you let us know what email you registered with us?

  • Reviewer Source 
  • Reviewed on 2019-11-12
Don R.
Digital Strategy Professional
Information Technology & Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-03-05

"Awesome Customer Service and Excellent Response Time"

Pros: Communicating with our customers for support issues is critical for our business. We recommended features to the Seamless Desk team, thinking our requests would be put in a queue for future development consideration. I was pleasantly surprised when the SD Team not only considered our feature requests, but implemented them in a matter of hours. It's clear that the SD Team wants to make this the best product possible. The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.

Cons: I'm sure there are a few additional features we'll recommend along the way.

  • Reviewer Source 
  • Reviewed on 2021-03-05
Sonja V.
Helpdesk Manager
Government Administration, 501-1,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-12-16

"Product is simple enough for our users, but goes beyond a ticketing system"

Comments: We couldn’t be more pleased with the product and support. The response time is fast and support has been extremely open to product requests for us. The product is simple enough for our users, but goes beyond a ticketing system to meet the needs of our admin staff. The Projects module is a big hit for our teams implementing infrastructure and large scale software products. The transparency on these projects has really helped us collaborate resources. In addition, there is a "contracts" module that allows us to track software maintenance contracts and has the ability to tie assets and vendors to those specific contracts.

Pros: The collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.

Cons: There is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.

  • Reviewer Source 
  • Reviewed on 2020-12-16