--- description: Learn more about Textline pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Textline Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Textline](/software/168213/textline) # Textline Canonical: https://www.capterra.ca/software/168213/textline Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/168213/textline?page=2) > Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication. > > Verdict: Rated **4.9/5** by 169 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Textline? Customer support agents, sales representatives, marketers, logistics teams, healthcare providers, property managers, construction firms, and hospitality companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 169 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Textline - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Textline offers three pricing plans: Essentials, Pro, and Enterprise. Essentials starts at $50 per agent per month, and Pro starts at $70 per agent per month. Enterprise pricing is custom and requires contacting sales. A free trial is available without requiring a credit card, but the duration is not specified. Payments are monthly and in US dollars. Add-ons like message credits and phone numbers are available for additional fees. Numeric pricing is available for Essentials and Pro plans, while Enterprise pricing is negotiable. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - Alerts/Escalation - Automated Responses - CRM Software - Communication Management - Contact Management Software - Customer Engagement Software - Customer History - HIPAA Compliant - Interaction Tracking - Knowledge Base Management - Live Chat Software - Mass Texting - Message Personalization - Multi-Channel Communication - Queue Management - Reporting/Analytics - Scheduled Messaging - Surveys & Feedback - Third-Party Integrations - Usage Tracking/Analytics - Workflow Management Software ## Integrations (19 total) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... and 4 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [SMS Marketing Software](https://www.capterra.ca/directory/30842/sms-marketing/software) - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) - [Lead Generation Software](https://www.capterra.ca/directory/30963/lead-generation/software) - [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software) ## Alternatives 1. [Project Broadcast](https://www.capterra.ca/software/1059384/project-broadcast) — 4.9/5 (650 reviews) 2. [Clearstream](https://www.capterra.ca/software/158103/clearstream) — 4.8/5 (694 reviews) 3. [SlickText](https://www.capterra.ca/software/155430/slicktext-com) — 4.8/5 (269 reviews) 4. [Agile CRM](https://www.capterra.ca/software/135148/agile-crm) — 4.1/5 (525 reviews) 5. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1001 reviews) ## Reviews ### "PRICE HIKE" — 1.0/5 > **Christine** | *August 5, 2026* | Retail | Recommendation rating: 1.0/10 > > **Pros**: Easy to set up and use for a small business to talk with customers over products and services, send out sales, maps, and pix of products. > > **Cons**: Price hike for small business and pricing structure changed and is way too expensive for the same product now. > > I am going to have to say it was a five star, product for the price. NOW IT IS A ONE STAR with the new pricing structure and price hike for the same services. ----- ### "Project Text" — 5.0/5 > **Kelly** | *June 9, 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: ability to get your point across quickly and easily to make your point and make sure your point is heard > > **Cons**: as always is the learning process and as much as you make it easy it still a learning process and needs to be learned > > So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn ----- ### "Good Product" — 5.0/5 > **Monika** | *June 10, 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: This product has a very user-friendly interface and can also integrate with other platforms. The pricing is flexible. > > **Cons**: I notice that sometimes there is a delay in sending texts. The tracking system isn’t very reliable either. ----- ### "Textline simplified the whole SMS channel for us" — 5.0/5 > **Jorge Enrique** | *December 11, 2020* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform. > > **Cons**: Still working to automate some functions through the API. > > Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business. ----- ### "Automation and better Collaboration for Automotive service providers" — 5.0/5 > **Paul** | *August 1, 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it. > > **Cons**: I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself. > > We were solving collaboration between agents and end users, moved away for communications issues that we had. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/168213/textline?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/168213/textline) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data