---
description: Learn more about Alvaria Cloud pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Alvaria Cloud Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Alvaria Cloud](/software/167594/alvaria)

# Alvaria Cloud

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> Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments
> 
> Verdict: Rated **4.3/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Alvaria Cloud?

Companies that need a cloud contact center or workforce optimization solution for 150+ agents.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 18 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.1/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Alvaria
- **Location**: Chelmsford, US
- **Founded**: 1973

## Commercial Context

- **Starting Price**: US$90.00
- **Pricing Details**: Contact Aspect for pricing information.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Portuguese, Spanish
- **Available Countries**: Australia, Brazil, Canada, Germany, Mexico, United Kingdom, United States

## Features

- Agent Interface
- Automated Routing
- CRM Software
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Scripting
- Chatbot Software
- Computer Telephony Integration
- Customer Experience Management
- Employee Scheduling Software
- For Call Centers
- IVR
- Labor Forecasting
- Performance Metrics
- Quality Management Software
- Queue Management
- Reporting/Analytics
- Workforce Management Software

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)
- [Call Centre Workforce Management Software](https://www.capterra.ca/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
2. [Five9](https://www.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews)
3. [CXone Mpower](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
4. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews)
5. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (732 reviews)

## Reviews

### "All communication is more fluid with our clients, if they are happy us even more." — 5.0/5

> **Verified Reviewer** | *April 15, 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.
> 
> **Cons**: This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.
> 
> Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.

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### "Aspect VIA Best in Class" — 5.0/5

> **David** | *April 27, 2021* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.
> 
> **Cons**: There is nothing I dislike about the product.
> 
> The implementation was great and it was smooth transition. Aspect was outstanding.

-----

### "Aspect Service & Reporting" — 2.0/5

> **Joe** | *May 5, 2020* | Medical Practice | Recommendation rating: 3.0/10
> 
> **Pros**: Aspect was recognized as a top tier Contact Center company
> 
> **Cons**: Poor reporting accuracy and little flexibility
> 
> We did not have a great overall experience with the aspect products

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### "Aspect Via Review" — 5.0/5

> **RONALD** | *April 17, 2019* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time.

It's very easy to use and less time training is required. 

It helps to track agent performance and service levels depending on the metric set

You can personalize all settings from graph, percentages and service levels tracking metrics
> 
> **Cons**: It needs a fully registered software to enjoy all features, the trial version is limited
> 
> It's a great product recommendable to use especially for big brands to help in supporting their customers.

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### "Ye Yi" — 4.0/5

> **Ye** | *September 30, 2021* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management.
> 
> **Cons**: Real-Time Monitoring and Multi-Channel Communication.

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## Links

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| fr-CA | <https://fr.capterra.ca/software/167594/alvaria> |
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