Ideawake

Easy way to crowdsource and evaluate ideas from busy people

Comments: When I was evaluating the options, one thing that stood out with Ideawake was the people. It's a big enough company to deliver top-notch software and customer service but small enough to know team members by name. Because Ideawake is nimble, our rep was able to customize the software to fit one especially complex idea challenge. They listen, respond quickly and value their customers.

Pros:

It's easy for idea challenge participants to access the site through single sign-on, contribute ideas and interact with others by leaving comments or upvoting other people's ideas. One "complaint" we got from an early challenge was that it was so easy, people thought there had to be something wrong. Another huge benefit is its accessibility outside the network. Health care workers don't have extra time to use networked computers, so Ideawake makes it easy to engage with them on the smartphones, tablets or any computer.

Cons:

The current version is a bit tricky to set up challenges, but the Ideawake team is very accessible and hugely helpful, so we lean on them for back-end help. Once an idea challenge launches, we can typically troubleshoot most issues. I have seen a demo of the next platform, which will make it easier for administrators, so this shouldn't be as much of an issue.

Using Ideawake for our Process Improvement Team

Comments: Ideawake has proved very worthy in my company's use case(s), we have found this platform as a large upgrade to our previous systems, most of which relied on multiple Microsoft products. As this software continues to grow and expand to allow for further functionality, integrating the platform into more of our departments seems inevitable.

Pros:

◉ This software can be customized to fit each community's specific needs ◉ The software is very intuitive and easy to understand ◉ The development team is quick and effective when asks arrive from end users ◉ Staff is incredibly friendly and helpful in reaching desires of customers ◉ Integrating to this system from an older system is aided by helpful tools to move existing data to this platform

Cons:

◉ Some features are still in development ◉ Some users may find the software difficult to navigate once receiving Admin access

Excellent customer service, very responsive team, intuitive product

Comments: Increased engagement, idea generation, innovation.

Pros:

The ideas that we gathered have been an excellent starting point for a variety of projects and initiatives. The Ideawake platform allowed us to put a finger on the pulse of our organization in a way that would have taken a significant amount of time and effort in the past. We had a solid participation rate with very little training required.

Cons:

We had a few instances where the software functions did not work properly and this impacted our ability to engage with users on their ideas. The Ideawake team did their best to quickly resolve the issues and were very responsive. However, some testing in advance of rolling out changes would be helpful.

Excellent for Hackathons and Ideas in between those cycles

Pros:

I really like how ideas are managed through implementation in the tool. It is easy to vote and find out how far the ideas has gone in the process. The ability to comment and like in the early phases is awesome as well to understand impact.

Cons:

I think our instance may just be segmented/configured in such a way where it is easier to find an idea if I remember the event it was discovered. I guess the point is I'm not sure if I've ever seen any documentation about how to search for an idea I've voted for every single time.

Project Management Made Easy

Pros:

I love this platform for managing projects within my program. I run a Nurse Residency Program 200+ nurses each year and have them work on quality improvement or EBP projects to positively impact patient and nursing outcomes. The platform allows multiple people to post and interact on the project while maintaining consistency and project standardization. The customizable stages guide the nurses through each stage of the project seamlessly. It visibility also allows organizational leaders to view the projects and interact through providing comments, suggestions, or simply encouragement. This virtual option is user friendly, environment friendly, and allows for a sustainable option for promoting innovation for nursing.

Cons:

I do not have anything I do not like about the platform. It is a useful program and the customer service is so amazing that I have no complaints.