15 years helping Canadian businesses
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What Is Text Request?

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more and get a live demo at textrequest.com.

Who Uses Text Request?

Businesses that need a better way to connect with customers and employees.

Text Request Software - Text Request Classic and Mobile Views
Text Request Software - Text Request Message Thread
Text Request Software - Text Request Group Messaging
Text Request Software - Text Request SMS Payments
Text Request Software - Text Request's Pricing Page.
Need more Texts per month? Reach out to Sales@textrequest.com

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Reviews of Text Request

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.6
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ben
Ben
Marketing and Communications Specialist in US
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Simple Solution for GREAT Communication

5.0 2 months ago New

Comments: Overall, I am very pleased with Text Request and the variety of features they provide to enhance our communication with clients and team members!

Pros:

Text Request is simple to use and allows us to view our messages from multiple screens

Cons:

We have had some issue implementing the SMS chat feature into our website and that is frustrating

Text Request Response

2 months ago

Thank you for leaving us a review. If you are still having issues with the SMS Chat widget, please reach out to [email protected]

Rick
General Manager in Canada
Oil & Energy, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great Messaging Application

4.0 2 months ago New

Comments: Our experience has been great. I recommended it to our sister company and they are using it now as well. There was an issue at first because the device we ported over was an apple iPhone and the iMessage was causing a problem, but the tech team figured it out and we were set. We had the same issue with Textel, but their tech team could not figure it out.

Pros:

I like the ease of use and the ability to use on your desktop and phone is fantastic!

Cons:

It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.

Text Request Response

2 months ago

Rick, thank you for leaving us a review. So glad you switched to Text Request

Stephanie
Owner in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Don't use if you want to get alerted of incoming messages

3.0 2 months ago New

Comments: We really enjoyed Text Request for the first six months ago. Without the ability to be notified of incoming messages, it is almost useless to us. We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again.

Pros:

We like the basic functions and love the templates for similar texts that we send over and over.

Cons:

Text Request used to alert us of incoming messages but that function stopped working. Obviously we need to know when we have new texts coming in! We were told they were working on a solution, but that was months ago. They suggested we "escalate" messages meaning we set a time (we chose 5 minutes) and after that time, Text Request will send a message to my personal phone letting me know that we have an incoming message that is over 5 minutes old. Having messages sent to my personal cell defeats the purpose of an app on our computer that we can all share.

Text Request Response

2 months ago

Stephanie, thank you for leaving this detailed review. Sorry to hear that the notifications aren't working properly for you. I've sent Support this review. If you reach out to them at [email protected] We will investigate again and get you a full resolution.

Gage
Customer Care Specialist in US
Medical Practice, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Text Request Makes Transitions From Other Platforms Easy

5.0 2 months ago New

Comments: My experience has been very positive! I enjoy Text Request more than I did with the previous platform that we utilized. I truthfully don't have much to complain about.

Pros:

I really enjoyed that Text Request allowed us to transfer our contacts from our previous texting platform. It helped us maintain clear communication with each of our clientele. Their group messaging function is also very useful, and I'm thankful that there are safeguards that it presents to us for use in avoiding group messages to patients from being marked as spam.

Cons:

There aren't many complaints that I have about their services, but sometimes I notice that my text conversation with a contact does not appear within the "Conversations" tab when I search for them by phone number. Instead, I have to find their contact in the "Contacts" tab and then be redirected to my ongoing conversation with them from there. It happens very rarely, but it does slow down our communication processes when we do encounter a hiccup like this.

Text Request Response

2 months ago

Gage, thank you for this awesome review. we love making sure our users' texts get delivered. Please reach out to [email protected] to talk about having to restart the app/

Mac
Water Treatment Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Serves our purpose

4.0 2 months ago New

Comments: Very good overall. Very prompt in responding to questions and assitance requests.

Pros:

Very simple to use. We migrated from ZipWhip and Text Request was very similar.

Cons:

Our company uses Text Request to notify our customers of upcoming delivery of products for which they have signed up. Periodically, and on the first text message, an automatic "Text STOP to opt-out" message is added to our text. Our customers are frequently confused thinking it is an opt-out of our delivery. Text request says they cannot change the message by adding to opt-out of receiving texts. We've lost several contacts.

Text Request Response

2 months ago

Mac, thank you for this review. please contact [email protected] if you'd like them to look into any options.