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Who Uses ShipHero?
ShipHero simplifies inventory management, order fulfillment and order shipping for eCommerce businesses and 3PL operations.
What Is ShipHero?
One solution for accurate inventory, smarter shipping, faster batch picking, and easier returns. Get all the functionality of a sophisticated warehouse management system, with advanced order management, automation, and mobility all in the cloud without the need for expensive hardware and large upfront costs. ShipHero is used and trusted by businesses large and small, with features that can grow as your business grows.
ShipHero Details
ShipHero
http://shiphero.com
Founded 2012
Compare ShipHero with similar products
Starting price
Free Version
Free Trial
ShipHero deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- iPhone (Mobile)
- iPad (Mobile)
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
ShipHero Features
Barcoding Software
- API
- Activity Tracking
- Asset Tracking Software
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Barcode Printing
- Barcode Recognition
- Barcoding/RFID
- Billing & Invoicing
- Cost Tracking
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Data Import/Export
- Historical Reporting
- Inventory Management Software
- Inventory Optimization Software
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Label Printing
- Label Templates
- Labeling
- Location Tracking
- Mobile Access
- Multi-Channel Management
- Multi-Location
- Order Management Software
- Order Processing
- Order Tracking
- Purchase Order Management
- Purchasing & Receiving
- Real Time Data
- Receiving Labels
- Reporting & Statistics
- Returns Management
- Sales Orders
- Serial Number Tracking
- Shipping Labels
- Shipping Management
- Status Tracking
- Stock Management
- Summary Reports
- Supplier Management
- Third Party Integrations
- Warehouse Management Software
- Workflow Management Software
Inventory Management Software
- API
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- Cost Tracking
- Customer Database
- Customizable Reports
- Data Synchronization
- Forecasting
- Inventory Auditing
- Inventory Control Software
- Inventory Management Software
- Inventory Optimization Software
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Kitting
- Manufacturing Inventory Management Software
- Mobile Access
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Management Software
- Order Tracking
- Point of Sale (POS)
- Product Identification
- Purchase Order Management
- Purchasing & Receiving
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management Software
- Returns Management
- Sales Orders
- Sales Reports
- Search/Filter
- Shipping Management
- Status Tracking
- Stock Management
- Supplier Management
- Third Party Integrations
- Vendor Managed Inventory
- Warehouse Management Software
- eCommerce Management
Warehouse Management Software
- 3PL Management
- API
- Accounting Integration
- Accounting Software
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Recognition
- Barcoding/RFID
- Bills of Material
- Customizable Fields
- Customizable Reports
- Cycle Count
- Data Import/Export
- Forecasting
- Inventory Management Software
- Inventory Optimization Software
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Kitting
- Labeling
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Entry Software
- Order Management Software
- Order Tracking
- Purchase Order Management
- Purchasing & Receiving
- Quality Management Software
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real Time Synchronization
- Receiving/Putaway Management
- Reporting & Statistics
- Retail Inventory Management Software
- Returns Management
- Sales Orders
- Serial Number Tracking
- Shipping Labels
- Shipping Management
- Status Tracking
- Stock Management
- Supplier Management
- Third Party Integrations
- Warehouse Management Software
- Workflow Management Software
- eCommerce Management
eCommerce Software
- API
- Activity Dashboard
- Alerts/Notifications
- CRM Software
- Campaign Management Software
- Cataloging/Categorization
- Channel Management Software
- Content Management System (CMS) Software
- Credit Card Processing
- Customer Accounts
- Customizable Branding
- Customizable Templates
- Data Security
- Data Synchronization
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Marketing Software
- Inventory Management Software
- Inventory Tracking
- Kitting
- Loyalty Program
- Mobile Access
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multi-Store
- Order Management Software
- Order Processing
- Order Tracking
- Product Data Management Software
- Promotions Management
- Purchase Order Management
- Real Time Data
- Reporting & Statistics
- Retail Inventory Management Software
- Returns Management
- Reviews Management
- SEO Management
- Sales Orders
- Sales Trend Analysis
- Shipping Management
- Shopping Cart Software
- Social Media Integration
- Template Management
- Templates
- Third Party Integrations
- Website Management
- eCommerce Management
ShipHero Alternatives
More ShipHero alternatives
ShipHero Reviews
Read all reviewsOverall rating
Average score
Graciela B.
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- Reviewer Source
- Reviewed on 2018-04-24
"We have been using ShipHero for a few years and we absolutely love the software! Everything we need!"
Comments: Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!
Pros: ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.
Cons: If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!
- Reviewer Source
- Reviewed on 2018-04-24
Randall G.
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- Reviewer Source
- Reviewed on 2020-02-11
"Clear choice for warehousing and fulfillment"
Comments: Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.
Pros: Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.
Cons: Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization
- Reviewer Source
- Reviewed on 2020-02-11
Gemma S.
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- Reviewer Source
- Reviewed on 2020-11-27
"All talk but extremely poor communication"
Comments:
Not sure where to start ....
Number 1 is the poor communication!
They sign you up quickly, sell it like it's the dream and then once we had sent our stock in we have had non stop issues with them.
They misled us with shipping prices which DEFINITELY check and double check. As the person who signed me up even did a few examples of how much it would cost to send products and they were out by almost a factor of 4!
In fact I was charged today $95USD to send a few of our small products across state, which should cost about $25 total. They keep putting out products in oversized boxes, which is costing us 4 times the amount it should yet when they signed us up they said they would put it in the smallest box available.
They've lost some of our inventory and their response was "They can't find it" As in, end of story.
Their customer service team...well, Im not sure if they were ever trained but no-one seems to know what's going on. There seems to be 4 people in total for customer support who answer your questions in 1 hour lots...if you're lucky, then often passing you between each other so no-one understands the story and ends up answering something you're not even talking about.
There's been missinformation in the dashboard and when I've queried it and its been acknowledged they are unable to tell me why - yet it's important information such as tracking Info for customers.
I'm forever told that they will get back to me asap. They never do.
Worst company I've ever dealt with
Pros: The look and feel of the software was good. When I researched different warehouses they seemed to have all the information I was looking for, clearly set out.
Cons:
Incredibly Poor communication
Lack of accountability
Missing Inventory
No control over what sized boxes they pack your goods in which leads to crazy shipping prices
Miss information when signing up
Just pure frustration that I have to spend at least 2 hours a day trying to resolve issues that should not be happening, I dread getting up now and checking what the "New issue of the day is"
- Reviewer Source
- Reviewed on 2020-11-27
Jacob R.
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- Reviewer Source
- Reviewed on 2019-10-21
"Big Improvements Even Early On"
Comments: We are still in the process of transitioning a majority of our clients over, however I can already see the benefits of this system as a whole. We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions. Having that initial point of contact was a huge help in getting the system set up and running. Really looking forward to what this system will help us do as we grow and implement it more.
Pros: Overall, the software is highly intuitive and with enough playing around with the system, things make sense. Maybe part impatience and part eagerness, I was able to jump in before or between calls and generally figure out how things operate on a macro level. The ease of having the iPad to make inventory or other small product changes without having to either make notes and bring them all back to a computer or to constantly walk back and forth has also been a huge time saver. Also a huge fan of how easy it is to track, manage, and keep up to date on inventory of all products at a given time.
Cons: There are certain aspects of the browser interface that I feel operate in an odd fashion, but it's nothing that can't be adapted to. Not being able to print barcodes based off on-hand inventory numbers is one, having the left side of the screen dictate scrolling of the entire page while looking at orders and inventory is another, which relates to the last point of selecting check boxes of products and having the expanding and collapsing of the left hand margin dictate the entire page placement. At first, the multiple window openings and constant re-signing in was a hassle, but I feel as if I notice that less the more I move through the system. Again, none of those things are massive inconveniences yet I feel they are small hiccups in an otherwise streamlined system. If there is a place to send suggestions or ask questions about the layout of the software as a whole going forward, I'll definitely keep it in mind. I'm always open for having that communication as I am typically an inquisitive person.
- Reviewer Source
- Reviewed on 2019-10-21
Sergio K.
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- Reviewer Source
- Reviewed on 2020-10-13
"Great software, minimize problems fulfilling. Needs better reporting."
Comments:
Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area.
The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.
Pros:
Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast.
Integrates really well with Shopify.
Has a historic log view of all the product movements, which makes it easy to track error and where they were made.
Cons:
There are no custom reports, or no way to change printing formats.
Shipping label can't be customized neither the invoice. Printing sizes are very very limited.
The dashboard is very limited, no graphs or anything.
No way to check picking efficiency, or other types of statistics.
Mainly focused on fulfilling and that's it.
- Reviewer Source
- Reviewed on 2020-10-13
