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Pomelo Health

What Is Pomelo Health?

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline workflows. Our digital patient engagement tools include online booking, appointment reminders, mobile patient intake, digital forms, secure messaging, telemedicine, queue management, and more. Pomelo Health software fully integrates with the leading EMRs. Trusted by over 9,000 healthcare providers and improving the healthcare experience of 20 million+ patients across North America.

Who Uses Pomelo Health?

- Primary care - Medical clinics - Hospitals - Health systems - Urgent care - Walk-in/retail clinics - Pharmacies - Government/Public Health Authorities - Vaccination/flu shot clinics

Where can Pomelo Health be deployed?

Cloud-based
On-premise

About the vendor

  • Pomelo Health
  • Located in Montreal, Canada
  • Founded in 2012

Pomelo Health support

  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English, French, Spanish

About the vendor

  • Pomelo Health
  • Located in Montreal, Canada
  • Founded in 2012

Pomelo Health support

  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English, French, Spanish

Pomelo Health videos and images

Pomelo Health Software - Send mass communications to your patients in just a few clicks. Reach targeted groups (such as patients in priority groups for vaccination, like those with allergies, or otherwise vulnerable) and include images, documents, and appointment booking links.
Pomelo Health Software - Spare your staff valuable hours during the intake process by digitizing forms that patients can complete on their smart device. Completed forms can be synced to the patient’s chart automatically, or they can be reviewed by your staff beforehand.
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations.
Pomelo Health Software - Message your patients one-on-one and securely share sensitive documents like test results or treatment plans.
Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month.
View 5 more
Pomelo Health Software - Send mass communications to your patients in just a few clicks. Reach targeted groups (such as patients in priority groups for vaccination, like those with allergies, or otherwise vulnerable) and include images, documents, and appointment booking links.
Pomelo Health Software - Spare your staff valuable hours during the intake process by digitizing forms that patients can complete on their smart device. Completed forms can be synced to the patient’s chart automatically, or they can be reviewed by your staff beforehand.
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations.
Pomelo Health Software - Message your patients one-on-one and securely share sensitive documents like test results or treatment plans.
Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month.

Compare Pomelo Health pricing with similar products

Pomelo Health

Pomelo Health

Pricing not provided by vendor
Free Version
Free Trial
US$65.00/month
Free Version
Free Trial
Pricing not provided by vendor
Free Version
Free Trial
US$50.00/month
Free Version
Free Trial

Features of Pomelo Health

  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Approval Process Control
  • Automated Scheduling
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Document Management Software
  • E-Prescribing
  • Email Reminders
  • Faculty/Staff Management
  • For Medical Purposes
  • Health Record Access
  • Lab Results
  • Live Chat Software
  • Messaging
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Scheduling
  • Patient Communications
  • Patient Education
  • Patient Engagement Software
  • Patient Intake
  • Patient Portal Software
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Physician Management
  • Physician Scheduling
  • Prescription Renewal
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Secure Messaging
  • Self Service Portal
  • Task Management Software
  • Third Party Integrations
  • Video Conferencing Software
  • View, Download, Transmit
  • Virtual Meetings
  • Virtual Waiting Room

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Reviews of Pomelo Health

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
4.3
Features
3.9
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
40%
4
43%
3
15%
1
3%
Verified Reviewer
Clinic Manager in Canada
Verified LinkedIn User
Hospital & Health Care, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Integrated to EMR's! No double entry needed

5.0 4 years ago

Pros:

Integration to EMRs, secure, user friendly, customizable

Cons:

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Johann
MD/Owner in Canada
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Family Practice using Chronometriq

4.0 3 years ago

Comments: Very happy with it overall.

Pros:

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons:

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Anne
Manager in Canada
Medical Practice, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

I was hoping for a better product

3.0 3 years ago

Comments: There were difficulties setting up and learning curves.

Pros:

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons:

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Chronometriq Response

3 years ago

Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team

Alicia
Medical Administrator in Canada
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Family Practice - Online Booking

5.0 3 years ago

Comments: It is a great service for patients!

Pros:

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons:

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Sorour
Clinic manager in Canada
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Good service

4.0 3 years ago

Comments: We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Pros:

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons:

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it