Who Uses Pomelo Health?

- Primary care - Medical clinics - Hospitals - Health systems - Urgent care - Walk-in/retail clinics - Pharmacies - Government/Public Health Authorities - Vaccination/flu shot clinics

What Is Pomelo Health?

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline workflows. Our digital patient engagement tools include online booking, appointment reminders, mobile patient intake, digital forms, secure messaging, telemedicine, queue management, and more. Pomelo Health software fully integrates with the leading EMRs. Trusted by over 20,000 healthcare providers and improving the healthcare experience of 20 million+ patients across North America.

Pomelo Health Details

Pomelo Health

https://www.pomelohealth.com

Founded 2012

Pomelo Health Software - Send mass communications to your patients in just a few clicks. Reach targeted groups (such as patients in priority groups for vaccination, like those with allergies, or otherwise vulnerable) and include images, documents, and appointment booking links.
Pomelo Health Software - Spare your staff valuable hours during the intake process by digitizing forms that patients can complete on their smart device. Completed forms can be synced to the patient’s chart automatically, or they can be reviewed by your staff beforehand.
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations.
Pomelo Health Software - Message your patients one-on-one and securely share sensitive documents like test results or treatment plans.
Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month.
Pomelo Health Software - Send mass communications to your patients in just a few clicks. Reach targeted groups (such as patients in priority groups for vaccination, like those with allergies, or otherwise vulnerable) and include images, documents, and appointment booking links. - thumbnail
Pomelo Health Software - Spare your staff valuable hours during the intake process by digitizing forms that patients can complete on their smart device. Completed forms can be synced to the patient’s chart automatically, or they can be reviewed by your staff beforehand. - thumbnail
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations. - thumbnail
Pomelo Health Software - Message your patients one-on-one and securely share sensitive documents like test results or treatment plans. - thumbnail
Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month. - thumbnail

Pomelo Health pricing overview

Pomelo Health does not have a free version but does offer a free trial.


Starting Price

Not provided by vendor

Free Version

No

Free Trial

Yes

Pomelo Health deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Pomelo Health Features

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Class Scheduling
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management Software
  • Event Calendar
  • HIPAA Compliant
  • Live Chat Software
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Payment Reminders
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Rescheduling
  • SMS Marketing Managment
  • SMS Messaging
  • SMS Reminders
  • Scheduling Software
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integrations
  • Website Integration

View full list of Appointment Reminder Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management Software
  • Email Marketing Software
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling Software
  • Social Media Integration
  • Third Party Integrations
  • Website Integration

View full list of Appointment Scheduling Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management Software
  • Client Portal
  • Communication Management
  • Compliance Management
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Management Software
  • Document Storage
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Email Invitations & Reminders
  • Forms Management
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Inventory Management Software
  • Invoice Management
  • Live Chat Software
  • Medical Billing Software
  • Multi-Location
  • Multi-Physician
  • Patient Engagement Software
  • Patient Intake
  • Patient Portal Software
  • Patient Records Management
  • Patient Scheduling
  • Physician Scheduling
  • Records Management Software
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling Software
  • Self Service Portal
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Medical Practice Management Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Charting
  • Claims Management Software
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Invitations & Reminders
  • Employee Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • HIPAA Compliant
  • Invoice Management
  • Live Chat Software
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records Management
  • Physician Management
  • Real Time Reporting
  • Records Management Software
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • SSL Security
  • Scheduling Software
  • Self Service Portal
  • Task Scheduling
  • Third Party Integrations
  • Workflow Management Software

View full list of Medical Scheduling Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Calendar Management
  • Campaign Management Software
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Customizable Reports
  • Electronic Payments
  • Email Invitations & Reminders
  • HIPAA Compliant
  • Live Chat Software
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Online Payments
  • Online Refills
  • Patient Education
  • Patient Engagement Software
  • Patient Intake
  • Patient Portal Software
  • Patient Questionnaires
  • Patient Records Management
  • Progress Tracking
  • Real Time Data
  • Real Time Monitoring
  • Records Management Software
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduling Software
  • Self Service Portal
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Video Conferencing Software
  • View-Download-Transmit
  • Workflow Management Software

View full list of Patient Engagement Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Bed Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management Software
  • Client Portal
  • Communication Management
  • Contact Database
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Discharge Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • HIPAA Compliant
  • Historical Reporting
  • Invoice Management
  • Live Chat Software
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Patient Flow Management
  • Patient Intake
  • Patient Location Tracking
  • Patient Monitoring
  • Patient Scheduling
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management Software
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling Software
  • Self Service Portal
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • Waiting Time Tracking
  • Workflow Management Software

View full list of Patient Management Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Claims Management Software
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Document Management Software
  • Document Storage
  • EHR-Agnostic
  • Electronic Signature
  • For Medical Purposes
  • Forms Management
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Intake Management
  • Invoice Management
  • Lab Results
  • Live Chat Software
  • Medical Billing Software
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • One-to-One Messaging
  • Patient Monitoring
  • Prescription Renewal
  • Records Management Software
  • Reminders
  • Reporting & Statistics
  • Secure Messaging
  • Self Service Portal
  • Telemedicine Software
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Consultations

View full list of Patient Portal Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Chat/Messaging
  • Claims Management Software
  • Client Portal
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Document Management Software
  • Document Storage
  • E-Prescribing
  • Electronic Payments
  • Email Invitations & Reminders
  • File Sharing Software
  • For Medical Purposes
  • HIPAA Compliant
  • Live Chat Software
  • Medical Billing Software
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Forms
  • Payment Processing Software
  • Practice Management
  • Records Management Software
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Scheduling Software
  • Secure Data Storage
  • Self Service Portal
  • Softphone Software
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing Software
  • Virtual Waiting Room
  • Workflow Management Software

View full list of Telemedicine Software

  • API
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Attendee Tracking
  • Automated Routing
  • Calendar/Reminder System
  • Configurable Alerts
  • Confirmation/Reminders
  • Dashboard Software
  • Data Aggregation
  • Email Alerts
  • Group Messaging
  • Group Registration
  • HIPAA Compliant
  • Immunization & Allergy Tracking
  • Immunization Certificate Generation
  • Inventory Management Software
  • Mass Notifications
  • Medical Billing Software
  • Medical History Records
  • Medical Records
  • Medication Alerts/Warnings
  • Message Personalization
  • Messaging
  • Mobile Alerts
  • Monitoring
  • Multi-Language Alerts
  • One-to-One Messaging
  • Online Registration
  • Online Scheduling
  • Patient Portal Software
  • Patient Scheduling
  • Real Time Data Collection
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling Software

View full list of Vaccine Management

  • API
  • Ad hoc Reporting
  • Alerts/Notifications
  • Appointment Management
  • Booking Management
  • Calendar Management
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customizable Reports
  • Data Import/Export
  • Data Storage Management
  • Database Support
  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management Software
  • Email Marketing Software
  • For Restaurants
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Point of Sale (POS)
  • Prioritization
  • Public Waitlist
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • SMS Messaging
  • Self Check-in/Check-out
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Visitor Registration
  • Waiting Time Tracking
  • Waitlist Status Tracking

View full list of Waitlist Software

Pomelo Health Alternatives

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Pomelo Health Reviews

Read all reviews

Overall rating

4.3/5

Average score

Ease of Use 4.1
Customer Service Software 4.3
Features 4
Value for Money 4

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Verified Reviewer
Clinic Manager
Hospital & Health Care, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-03-31

"Integrated to EMR's! No double entry needed"

Pros: Integration to EMRs, secure, user friendly, customizable

Cons: even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

  • Reviewer Source 
  • Reviewed on 2019-03-31
Johann V.
MD/Owner
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-08-22

"Family Practice using Chronometriq"

Comments: Very happy with it overall.

Pros: It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons: The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

  • Reviewer Source 
  • Reviewed on 2019-08-22
Anne M.
Manager
Medical Practice, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2019-11-19

"I was hoping for a better product"

Comments: There were difficulties setting up and learning curves.

Pros: That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons: The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Vendor Response

by Chronometriq on 2019-11-20

Hi Anne,

Thanks for your collaboration in providing your feedback to us.

Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!

In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!

You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.

Thank you again, and have a great day!

The Chronometriq Team

  • Reviewer Source 
  • Reviewed on 2019-11-19
Alicia F.
Medical Administrator
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-11-19

"Family Practice - Online Booking"

Comments: It is a great service for patients!

Pros: The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons: We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

  • Reviewer Source 
  • Reviewed on 2019-11-19
Sorour H.
Clinic manager
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019-11-19

"Good service"

Comments: We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Pros: I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons: Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

  • Reviewer Source 
  • Reviewed on 2019-11-19