Pomelo Health

Integrated to EMR's! No double entry needed

Pros:

Integration to EMRs, secure, user friendly, customizable

Cons:

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Family Practice using Chronometriq

Comments: Very happy with it overall.

Pros:

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons:

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

I was hoping for a better product

Comments: There were difficulties setting up and learning curves.

Pros:

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons:

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Family Practice - Online Booking

Comments: It is a great service for patients!

Pros:

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons:

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Good service

Comments: We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Pros:

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons:

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it