Pomelo Health

by Pomelo Health

Who Uses Pomelo Health?

- Primary care - Medical clinics - Hospitals - Health systems - Urgent care - Walk-in/retail clinics - Pharmacies - Government/Public Health Authorities - Vaccination/flu shot clinics

What Is Pomelo Health?

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline workflows. Our digital patient engagement tools include online booking, appointment reminders, mobile patient intake, digital forms, secure messaging, telemedicine, queue management, and more. Pomelo Health software fully integrates with the leading EMRs. Trusted by over 20,000 healthcare providers and improving the healthcare experience of 20 million+ patients across North America.

Pomelo Health Details

Pomelo Health

https://www.pomelohealth.com

Founded 2012

Pomelo Health Software - Send mass communications to your patients in just a few clicks. Reach targeted groups (such as patients in priority groups for vaccination, like those with allergies, or otherwise vulnerable) and include images, documents, and appointment booking links.

Pomelo Health Software - Spare your staff valuable hours during the intake process by digitizing forms that patients can complete on their smart device. Completed forms can be synced to the patient’s chart automatically, or they can be reviewed by your staff beforehand. - thumbnail

Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations. - thumbnail

Pomelo Health Software - Message your patients one-on-one and securely share sensitive documents like test results or treatment plans. - thumbnail

Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month. - thumbnail

Pomelo Health pricing overview

Pomelo Health does not have a free version but does offer a free trial.

Starting Price

Not provided by vendor

Free Version

Free Trial

Yes

Pomelo Health deployment and support

Support

Email/Help Desk
FAQs/Forum
Phone Support
Chat

Deployment

Cloud, SaaS, Web-based
Android (Mobile)
iPhone (Mobile)
iPad (Mobile)

Training Software

In Person
Live Online
Webinars
Documentation
Videos

Pomelo Health Features

Appointment Reminder Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling Software
Automated Scheduling
Availability Management
Booking Management
Calendar Management
Calendar Sync
Call Reminders
Class Scheduling
Confirmation/Reminders
Contact Database
Contact Management Software
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Templates
Data Import/Export
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Management Software
Event Calendar
HIPAA Compliant
Live Chat Software
Mobile Alerts
Multi-Language
Multi-Location
Online Booking
Payment Reminders
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Appointments
Reminders
Reporting & Statistics
Rescheduling
SMS Marketing Managment
SMS Messaging
SMS Reminders
Scheduling Software
Self Service Portal
Social Media Integration
Surveys & Feedback
Third Party Integrations
Website Integration

View full list of Appointment Reminder Software

Appointment Scheduling Software

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Class Scheduling
Client Database
Client Management
Client Portal
Confirmation/Reminders
Contact Database
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Electronic Payments
Email Invitations & Reminders
Email Management Software
Email Marketing Software
Employee Management
Event Calendar
Event Scheduling
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Real Time Notifications
Real Time Reporting
Recurring Appointments
Reminders
Reporting & Statistics
Room Booking
SMS Messaging
Scheduling Software
Social Media Integration
Third Party Integrations
Website Integration

View full list of Appointment Scheduling Software

Medical Practice Management Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting
Claims Management Software
Client Portal
Communication Management
Compliance Management
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Document Management Software
Document Storage
E-Prescribing
EMR/EHR
Electronic Payments
Email Invitations & Reminders
Forms Management
HIPAA Compliant
Historical Reporting
Insurance Eligibility Verification
Inventory Management Software
Invoice Management
Live Chat Software
Medical Billing Software
Multi-Location
Multi-Physician
Patient Engagement Software
Patient Intake
Patient Portal Software
Patient Records Management
Patient Scheduling
Physician Scheduling
Records Management Software
Registration Management
Reminders
Reporting & Statistics
Reporting/Analytics
Scheduling Software
Self Service Portal
Task Management Software
Task Scheduling
Template Management
Third Party Integrations
Workflow Management Software

View full list of Medical Practice Management Software

Medical Scheduling Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling Software
Automated Scheduling
Billing & Invoicing
Calendar Management
Calendar Sync
Charting
Claims Management Software
Client Portal
Credit Card Processing
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Employee Management
Event Scheduling
Facility Scheduling
Faculty/Staff Management
HIPAA Compliant
Invoice Management
Live Chat Software
Mobile Access
Mobile Alerts
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records Management
Physician Management
Real Time Reporting
Records Management Software
Recurring Appointments
Reminders
Reporting & Statistics
SMS Messaging
SSL Security
Scheduling Software
Self Service Portal
Task Scheduling
Third Party Integrations
Workflow Management Software

View full list of Medical Scheduling Software

Patient Engagement Software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling Software
Automated Scheduling
Calendar Management
Campaign Management Software
Care Plan Management
Charting
Chat/Messaging
Communication Management
Compliance Management
Confirmation/Reminders
Customizable Reports
Electronic Payments
Email Invitations & Reminders
HIPAA Compliant
Live Chat Software
Messaging
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Location
Online Payments
Online Refills
Patient Education
Patient Engagement Software
Patient Intake
Patient Portal Software
Patient Questionnaires
Patient Records Management
Progress Tracking
Real Time Data
Real Time Monitoring
Records Management Software
Reminders
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Scheduling Software
Self Service Portal
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
Video Conferencing Software
View-Download-Transmit
Workflow Management Software

View full list of Patient Engagement Software

Patient Management Software

API
Activity Dashboard
Activity Tracking
Admissions Management
Alerts/Notifications
Appointment Management
Automated Scheduling
Bed Management
Billing & Invoicing
Booking Management
Calendar Management
Charting
Claims Management Software
Client Portal
Communication Management
Contact Database
Customer Database
Customizable Forms
Customizable Reports
Discharge Management
Document Storage
Document Templates
Drag & Drop
Electronic Payments
HIPAA Compliant
Historical Reporting
Invoice Management
Live Chat Software
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Patient Flow Management
Patient Intake
Patient Location Tracking
Patient Monitoring
Patient Scheduling
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Records Management Software
Registration Management
Reminders
Reporting & Statistics
SMS Messaging
Scheduling Software
Self Service Portal
Surveys & Feedback
Task Scheduling
Third Party Integrations
Waiting Time Tracking
Workflow Management Software

View full list of Patient Management Software

Patient Portal Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling Software
Assessment Management
Automated Scheduling
Bill Payment
Billing & Invoicing
Calendar Management
Care Plan Management
Care Summaries
Charting
Claims Management Software
Client Portal
Communication Management
Confirmation/Reminders
Customer Database
Customizable Branding
Customizable Forms
Document Management Software
Document Storage
EHR-Agnostic
Electronic Signature
For Medical Purposes
Forms Management
HIPAA Compliant
Health Record Access
Historical Reporting
Intake Management
Invoice Management
Lab Results
Live Chat Software
Medical Billing Software
Mobile Access
Mobile Alerts
Multi-Location
One-to-One Messaging
Patient Monitoring
Prescription Renewal
Records Management Software
Reminders
Reporting & Statistics
Secure Messaging
Self Service Portal
Telemedicine Software
Third Party Integrations
Two-Way Audio & Video
Video Consultations

View full list of Patient Portal Software

Telemedicine Software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling Software
Billing & Invoicing
Calendar Management
Charting
Chat/Messaging
Claims Management Software
Client Portal
Communication Management
Compliance Management
Confirmation/Reminders
Customizable Branding
Customizable Forms
Customizable Templates
Document Management Software
Document Storage
E-Prescribing
Electronic Payments
Email Invitations & Reminders
File Sharing Software
For Medical Purposes
HIPAA Compliant
Live Chat Software
Medical Billing Software
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Multi-Provider Practice
One-to-One Messaging
Online Forms
Payment Processing Software
Practice Management
Records Management Software
Reminders
Remote Treatment Plans
Reporting & Statistics
Scheduling Software
Secure Data Storage
Self Service Portal
Softphone Software
Surveys & Feedback
Third Party Integrations
Two-Way Audio & Video
Video Conferencing Software
Virtual Waiting Room
Workflow Management Software

View full list of Telemedicine Software

Vaccine Management

API
Activity Monitoring
Activity Tracking
Alerts/Notifications
Appointment Scheduling Software
Attendee Tracking
Automated Routing
Calendar/Reminder System
Configurable Alerts
Confirmation/Reminders
Dashboard Software
Data Aggregation
Email Alerts
Group Messaging
Group Registration
HIPAA Compliant
Immunization & Allergy Tracking
Immunization Certificate Generation
Inventory Management Software
Mass Notifications
Medical Billing Software
Medical History Records
Medical Records
Medication Alerts/Warnings
Message Personalization
Messaging
Mobile Alerts
Monitoring
Multi-Language Alerts
One-to-One Messaging
Online Registration
Online Scheduling
Patient Portal Software
Patient Scheduling
Real Time Data Collection
Real Time Notifications
Real Time Reporting
Real-time Alerts
Real-time Updates
Registration Management
Reminders
Reporting/Analytics
SMS Messaging
SMS Reminders
Scheduled Messaging
Scheduling Software

View full list of Vaccine Management

Waitlist Software

API
Ad hoc Reporting
Alerts/Notifications
Appointment Management
Booking Management
Calendar Management
Communication Management
Contact Database
Credit Card Processing
Customer Accounts
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Profiles
Customizable Reports
Data Import/Export
Data Storage Management
Database Support
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Management Software
Email Marketing Software
For Restaurants
Mobile Alerts
Multi-Location
Online Booking
Point of Sale (POS)
Prioritization
Public Waitlist
Queue Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Registration Management
Reminders
Reporting & Statistics
Reservations Management
SMS Messaging
Self Check-in/Check-out
Social Media Integration
Status Tracking
Summary Reports
Task Scheduling
Visitor Registration
Waiting Time Tracking
Waitlist Status Tracking

View full list of Waitlist Software

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Pomelo Health Reviews

Read all reviews

Overall rating

4.3/5

From 39 users reviews

Average score

Ease of Use 4.1

Customer Service Software 4.3

Features 4

Value for Money 4

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Verified Reviewer

Clinic Manager

Hospital & Health Care, 11-50 Employees

Used the Software for: 1+ year

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 2019-03-31

"Integrated to EMR's! No double entry needed"

Pros: Integration to EMRs, secure, user friendly, customizable

Cons: even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Reviewer Source
Reviewed on 2019-03-31

Johann V.

MD/Owner

Medical Practice, 2-10 Employees

Used the Software for: 1+ year

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 2019-08-22

"Family Practice using Chronometriq"

Comments: Very happy with it overall.

Pros: It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons: The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Reviewer Source
Reviewed on 2019-08-22

Anne M.

Manager

Medical Practice, 2-10 Employees

Used the Software for: 6-12 months

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

7/10

Reviewer Source
Reviewed on 2019-11-19

"I was hoping for a better product"

Comments: There were difficulties setting up and learning curves.

Pros: That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons: The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Vendor Response

by Chronometriq on 2019-11-20

Hi Anne,

Thanks for your collaboration in providing your feedback to us.

Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!

In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!

You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.

Thank you again, and have a great day!

The Chronometriq Team

Reviewer Source
Reviewed on 2019-11-19

Alicia F.

Medical Administrator

Medical Practice, 2-10 Employees

Used the Software for: 1+ year

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money

Unrated
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 2019-11-19

"Family Practice - Online Booking"

Comments: It is a great service for patients!

Pros: The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons: We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Reviewer Source
Reviewed on 2019-11-19

Sorour H.

Clinic manager

Health, Wellness & Fitness, 11-50 Employees

Used the Software for: 2+ years

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

8/10

Reviewer Source
Reviewed on 2019-11-19

"Good service"

Comments: We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Pros: I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons: Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

Reviewer Source
Reviewed on 2019-11-19

Read all 39 reviews