What Is Bill.com?

Bill.com delivers financial process efficiency through streamlined accounts payable (AP) and accounts receivable (AR) management. Reduce errors and increase efficiency by leveraging artificial intelligence (AI) and machine learning. Bill.com gets more intelligent as you use it, learning your processes and preferences to give you greater control over every aspect of bill management.

Who Uses Bill.com?

Bill.com works for organizations of all sizes, from small businesses (SMBs) to mid-sized companies. Bill.com also serves accounting professionals and firms through the Accountant Partner Program.

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Reviews of Bill.com

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
3.8
Features
4.1
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Seth Lennon
Seth Lennon
Program Officer in US
Verified LinkedIn User
Philanthropy, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

It works to make and track payments and invoices!

5.0 2 months ago New

Pros:

It does the job. There is a drag and drop feature that is very user friendly. There is also an email-submission feature as an alternative that some people prefer.

Cons:

It is still prone to human error- if a system administrator is not sufficiently organized or attentive payments could be delayed and tracking can get confusing.

Bill.com Response

2 weeks ago

Thank you for your review, Seth. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

Amir
Accountant in Colombia
Accounting Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Bill.com review

4.0 2 months ago New

Pros:

Ease of use Value Customer support Does the job User interface

Cons:

Limited functionality Support can be lkmited at times

Bill.com Response

2 weeks ago

We're glad that you have a great experience, Amir. We really appreciate you taking the time to share your review.

Mark
President in US
Information Services, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Poor Business Practices.

1.0 3 years ago

Comments: I needed a company that could provide me with basic ACH recurring payments for my client's fees. My company, Revolution Debt Relief LLC, is a consultant based firm in the debt relief industry, providing education and assistance for consumer debt. We are not a debt settlement company, debt consolidation, or perform credit restoration, therefore, not in any way under the regulatory standards held within the debt industry. Bill.com seemed to meet my needs, and I was willing to pay a premium for their subscription ACH program to provide my clients with a more efficient service. However, after going through the sign-up process and giving personal information as well as my client's information for ACH processing, I spent a few hours getting familiar with the software. The next day, I received an email that my account was canceled, and that bill.com could no longer provide my company services. If I had known that Bill.com would arbitrarily pick and choose who they will do business with, I would never have given them my personal information or my clients. The fact that they conduct themselves in a way that solicits their services to the public takes your information and then cancels your account shows in my experience a very inept, fraudulent, and unethical way of conducting business. The operations manager noted it was due to the rules of their bank that perform the processing. If this is the case, I would look for a processor who knows how to do business.

Pros:

Marketed as a product that could perform ACH functions with recurring payments for your business. Simple and straight forward functionality.

Cons:

The software was a little cumbersome with a slight learning curb but overall will work for accounts payable and receivable basic functions.

Bill.com Response

2 weeks ago

Mark, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

Kim
COO in US
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Super simple to use, reliable and secure

5.0 2 months ago

Comments: Overall, we love this software. It has served our small organization well as we've grown. We don't have a full blown, multi person accounting and bookkeeping department but still have significant bookkeeping needs. This allows us to be more efficient and keeps us organized.

Pros:

We really like the approval process and how simple it is to set up and use. Allows the ability to split payments across multiple projects and account codes. Allows vendors to input sensitive financial information needed to pay them via ACH without assuming liability that comes from handling sensitive information by our staff members. Great system! The audit trail is helpful when trying to rectify a mistake. It allows you to look back at the process and see where something was entered or approved incorrectly and by whom. Great accountability. The approval process workflow is exactly what our organization needed.

Cons:

If a vendor enters something incorrectly when setting up their account or if they need an address changed, we aren't able to do it for them. That is terribly inconvenient at times.

Bill.com Response

2 weeks ago

Thank you for your review, Kim. We are glad to hear that you are enjoying our app, and we'll be sure to get your feedback from our product team!

Oktay
Data Analyst in US
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

View all your past payments and invoices in one platform

5.0 last month New

Pros:

Bill.com provides the ability to configure multiple confirmations on invoices for checks and balances so that the same person who codes the invoices does not pay the invoice, allowing someone else in your organization to track the invoices. It has a very good interface.

Cons:

No matter how secure the password verification process is, it is actually a security vulnerability that it leaves everything to us.

Bill.com Response

2 weeks ago

We really appreciate you taking the time to share your rating with us. We're glad that you are having a great experience.