What Is DiscoverLink Talent LMS?

Learning management system (LMS) for restaurants and hotels that provides an employee development solution optimized for hourly workforces with high turnover prevalent in the hospitality industry. This user-friendly system brings together a feature-rich LMS, performance management, insightful talent quality metrics, and our industry-leading training content into a single, integrated, mobile-friendly platform.

Who Uses DiscoverLink Talent LMS?

Unlike other e-learning providers, we focus specifically on the hospitality industry. We work with restaurant and hotel chains ranging in size from one unit to thousands of units.

Where can DiscoverLink Talent LMS be deployed?

Cloud-based
On-premise

About the vendor

  • DiscoverLink
  • Located in WEST CHICAGO, US
  • Founded in 2002

DiscoverLink Talent LMS support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Mexico, Spain, United Kingdom and 1 others

Languages

English, Spanish, Thai

DiscoverLink Talent LMS pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

DiscoverLink Talent LMS does not have a free version but does offer a free trial.

About the vendor

  • DiscoverLink
  • Located in WEST CHICAGO, US
  • Founded in 2002

DiscoverLink Talent LMS support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Mexico, Spain, United Kingdom and 1 others

Languages

English, Spanish, Thai

DiscoverLink Talent LMS videos and images

DiscoverLink Talent LMS Software - Learner's View
DiscoverLink Talent LMS Software - Campus Home - Admin View
DiscoverLink Talent LMS Software - Trophy Case
DiscoverLink Talent LMS Software - Dashboard Summary Report
DiscoverLink Talent LMS Software - Visual Matching Exam
View 6 more
DiscoverLink Talent LMS video
DiscoverLink Talent LMS Software - Learner's View
DiscoverLink Talent LMS Software - Campus Home - Admin View
DiscoverLink Talent LMS Software - Trophy Case
DiscoverLink Talent LMS Software - Dashboard Summary Report
DiscoverLink Talent LMS Software - Visual Matching Exam

Features of DiscoverLink Talent LMS

  • Activity Dashboard
  • Assignment Management
  • Billing & Invoicing
  • Blended Learning
  • Certification & Licensing
  • Compliance Tracking
  • Content Library
  • Course Management
  • Course Tracking
  • Gamification Software
  • Gradebook Software
  • Interactive Content
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Mobile Learning Software
  • Progress Tracking
  • Reporting/Analytics
  • SCORM Compliance
  • Social Learning
  • Tests/Assessments
  • Training Administration
  • eCommerce Management

Alternatives to DiscoverLink Talent LMS

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Alemira is here to engage your learners, scale your courses, and help you achieve your training goals. Learn more about Alemira
Free online learning management system, providing educators around the world with an open source solution for e-learning.
Absorb is a cloud-based LMS engineered to drive business productivity and deliver a top-tier learner and admin experience. Learn more about Absorb LMS
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SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly. Learn more about SkyPrep
Top-rated by industry experts and loved by customers, DigitalChalk LMS offers full features, fanatical support, and outstanding value. Learn more about DigitalChalk

Reviews of DiscoverLink Talent LMS

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
5.0
Features
4.3
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
73%
4
19%
3
8%
Sarah
HR Manager in US
Food & Beverages, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

HR Manager

4.0 7 months ago

Comments: Our overall experience has been wonderful. Aside from the software itself, it has been wonderful working with a dedicated team that is engaged and committed to helping us meet our training goals and objectives.

Pros:

Discoverlink is easy to use as an administrator. The reporting is awesome and the support is phenomenal when you need assistance.

Cons:

Some of the feature's functionality seems archaic, for example, the mobile version of the site from the learners' perspective requires horizontal scrolling to see additional courses. This concept is somewhat foreign to our younger workers. Also, the process for managers to actually sign off on a learner's course progress is very clunky. The sign-off feature could benefit from some enhancements. We have found the built-in quiz and testing functionality to have occasional glitches. Overall the tool is solid there are just some nit-picky things that could be improved upon.

DiscoverLink Response

7 months ago

Hi Sarah, Thank you for providing this valuable feedback. We are so happy to hear you find the software easy to use and we really appreciate your high praise for our support team. However, we would like to get more insight about the areas for improvement you mentioned. We work hard to provide the best experience possible and always listen closely to customer feedback. Would you be open to a call with our team to discuss your concerns in more detail? Please let me know and I'll be happy to set that up for you.

Angi
Instructional Design Manager in US
Restaurants, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Best Customer and Technical Support EVER Bar!

4.0 3 years ago

Comments: Everyone, and I do mean EVERYONE, at Discover Link has given us the platinum package for customer and technical support. I can't say the same for other LMS's, including the BIG name ones, where you get the runaround when trying to get an issue fixed. The Discover Link folks call, email, even text, back within 24-hours. They are fantastic with communication and following-up. Yes, there are flashier (and dare I say sexier) LMS's out there that push "social learning" and promises of "mobile learning", but honestly... the competition isn't worth the headache, esp. if your organization doesn't use "social learning" or have users take courses on their cell phone (which are a pain to design effective courses for such small screens). Word of advise... Don't get caught up with the "shiny object" LMS's out there. Go for the LMS with will provide the BEST support, because THAT is what is going to matter if you have any issues and/or need Admin support. THAT is what we have with Discover Link!

Pros:

The fairly new "cross-hairs" feature when looking at users within their campus is FANTASTIC! I like how you can preview content without actually needing to assign it and then take the course. Resources has a nice search option. All in all, it is fairly easy to use as an Admin and good for what our users need.

Cons:

Not the most intuitive UI (especially when trying to set-up external permissions) and a bit tedious with having to collapse sections all the time. I wish the content had a "search" feature, esp. since we can't get the "filter" feature to work. The UI needs a facelift to look more "clean" and modern.

Alternatives Considered: Grovo, Cornerstone LMS, Docebo and SAP Litmos

Reasons for Switching to DiscoverLink Talent LMS: The decision was made before I was hired. I think a big selling point was the fact that they are in the restaurant-niche, so they understand the needs of multiple restaurants and external users, as well as internal users.

Jessicah
Jessicah
Senior Director of Training in US
Verified LinkedIn User
Restaurants, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly, Adaptable, Support out of this world, Everything a restaurant brand needs

5.0 5 years ago

Pros:

What I like most is the simplicity for the end users. From the management team having to assign a new profile, assign content, review history or make a transfer to our hourly employees logging in and completing the content, the process is simple to understand and to teach. Next would be the content library. It is not always possible to bring in an instructional designer to build content from scratch or budget to have content built from a third party and with this software, there is no immediate need. You can dive right in and provide your teams, all levels, learning and development content immediately. This takes out the "O.K. I have purchased the software, now let's start building content to get the buy in from our operators and/or Franchisees". Next would be the functionality to make things your own for your Brand. From how you design checklists, quizzes, tests to how you assign permissions within levels of hierarchy to give the management teams and owners the accountability over their restaurants dashboard and assignments. There is so much more I want to brag about with Discover Link but they only give me so many words within this review and I have to be sure to let you know about the support team. It is like no other I have dealt with in my 25+ years in restaurants. They are caring, helpful, bring suggestions and ideas to the table as well as make you feel like a part of the family vs. being a client. I am so appreciative of each and everyone on the team!

Cons:

I have no least favorite thing about this software because of the hard work and dedication of their team listening to the all their client family. We requested to have them build an app and our wish has come true. in 2018, we will be able to have an app available for the system. For us, this will open doors, windows and magic portals because we will be able to fulfill the "offline" resource content our Franchisees have requested, build a library with "Search" functionality so our operators can find things quickly and easily as things arise and so much more that just makes me smile inside and out. I know it is hard to believe that this software could be so great, but I encourage you to give it a chance.

Braxton
Training Manager in US
Hospitality, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

If it was not for this product our company would be less efficient! Used Daily!

5.0 5 years ago

Comments: From an organization standpoint- Employee engagement, Employee retention, increased value of Sales. Number, increased amount of knowledge learned. Tracking results through this software is also a huge benefit as it is very easy to do!

Pros:

This software is user-friendly and easily accessible. It is not complicated like some other LMS out there. The options for different modules or LPs are very beneficial for a multi-unit organization. By far though would be the customer service. If you do not know something or have a question you do not have to call a 1-800 number. Your client services rep is only an email and phone call away with immediate response! WE LOVE THIS PRODUCT

Cons:

It is not really what I like or least about this software it is more of improvements to be made. This company is on top of their game by listening to their customers and making changes to the software to benefit the customers. Occasionally we will run into technology issues within our organization with WIFI connectivity problems which hinders the ability to use discoverlink so that can be a downfall at times. Wishing this software could be used on a offline network would be extremely beneficial.

DiscoverLink Response

5 years ago

Hi Braxton, thank you for this review and your feedback on offline use to help with connectivity issues.I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that!

Jason
Director of Training and Ops Services in US
Restaurants, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great technology; easy to use and manage campus; customer service team is AMAZING at problem-solving

5.0 5 years ago

Comments: Training consistency.
Quick updates to items that are time-sensitive to the field.
Tracking of completion for compliance purposes and testing.
Snapshot reporting (vs. "need to be in the location to see completion")

Pros:

The to-do list ease of understanding and following. The Dashboard functions for the different hierarchy levels of employees. It is so much easier to add/change/remove assignments. The reporting functions have been a blessing for us to be able to understand and even predict business outcomes.

Cons:

Having to be connected to internet to complete and get credit for content. I wish there was a way to complete it offline, and then when you connect it updates accordingly. Maybe it's available, or it's a pipe dream. But either way it would be awesome.

DiscoverLink Response

5 years ago

Hi Jason, thank you for taking the time to complete this review and for your feedback on offline use to help with connectivity issues. I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that!