Who Uses Zadarma?

Individuals, small and medium business companies, large enterprises

What Is Zadarma?

Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 100 countries and free Cloud PBX to free CRM, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates.

Zadarma Details

Zadarma

https://zadarma.com/en/

Founded 2006

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Zadarma pricing overview

See pricing plans

Zadarma does not have a free version but does offer a free trial. Zadarma paid version starts at US$5.00/month.


Starting Price

US$5.00/month See pricing details

Free Version

No

Free Trial

Yes

Zadarma deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Documentation

Zadarma Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Software
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking Software
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management Software
  • Customizable Caller ID
  • Customizable Reports
  • Employee Directory
  • Fax Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat Software
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Predictive Dialer Software
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Third Party Integrations
  • Video Conferencing Software
  • Virtual Call Center
  • Voice Mail

View full list of Business Phone Systems Software

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  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
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  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

View full list of CRM Software

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  • Activity Tracking
  • Alerts / Escalation
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  • Automatic Call Distribution
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  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scripting
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  • Call Transfer
  • Callback Scheduling
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  • Campaign Management Software
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management Software
  • Customizable Reports
  • Email Management Software
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat Software
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer Software
  • Progressive Dialer
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  • Real Time Data
  • Real Time Monitoring
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  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workflow Management Software

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  • Alerts/Notifications
  • Automatic Call Distribution
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  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Tracking Software
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management Software
  • Customizable Caller ID
  • Customizable Reports
  • Fax Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat Software
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Recording
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Third Party Integrations
  • Video Conferencing Software
  • Virtual Extensions
  • Voice Mail

View full list of Cloud PBX Software

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  • Alerts/Notifications
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  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Software
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking Software
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
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  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
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  • Voice Mail

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  • Real Time Data
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  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Third Party Integrations
  • Unified Communications Software
  • Video Conferencing Software
  • Voice Mail
  • Voicemail Transcription

View full list of VoIP Software

Zadarma Alternatives

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Zadarma Reviews

Read all reviews

Overall rating

3.6/5

Average score

Ease of Use 3.4
Customer Service Software 3.2
Features 3.7
Value for Money 3.7

Review software

Share your experiences with other software buyers.

Write a Review!
Irina T.
Co-Founder
Marketing & Advertising, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018-09-17

"Ease of use is the key"

Pros: Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.

Cons: I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.

  • Reviewer Source 
  • Reviewed on 2018-09-17
Verified Reviewer
Documentation consultant
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2017-12-06

"I soon came to appreciate how this VoIP contributes to efficient & economical business communication"

Pros: Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders.
Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Cons: I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

  • Reviewer Source 
  • Reviewed on 2017-12-06
Daniel O.
student
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    Unrated
  • Value for Money
    4 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2018-03-28

"Poor and Unreasonable Customer Service Initially"

Comments: I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Pros: The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Cons: Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

Vendor Response

by Zadarma on 2018-04-05

Dear Mr Ockrin,
We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time.
Best Regards,
Zadarma

  • Reviewer Source 
  • Reviewed on 2018-03-28
Oleksander N.
manager
Legal Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    2 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2017-12-04

"The service and quality is good, While CS was poor for a while; however lately it was improved"

Comments: easy to use, exception installation and application. moneywise is reasonable

Pros: Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Cons: While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

  • Reviewer Source 
  • Reviewed on 2017-12-04
Pierre R.
CEO
Information Technology & Services, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 2021-02-05

"Would be perfect if not major issues"

Comments: Could be perfect. Ends up totally wrong.

Pros: Free PBX and multiple options to share lines and API

Cons: Once ported, our incoming calls keep cutting at 30secs. Tech support is unable to solve. Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

Vendor Response

by Zadarma on 2021-02-12

Thank you for the feedback. We are sorry to hear that your experience with Zadarma has not been flawless. Please contact our support team via email [email protected], so we can assist you with this technical issue.

  • Reviewer Source 
  • Reviewed on 2021-02-05