--- description: Learn more about Zadarma pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zadarma Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Business Phone Systems Software](/directory/31101/business-phone-systems/software) > [Zadarma](/software/166095/zadarma) # Zadarma Canonical: https://www.capterra.ca/software/166095/zadarma Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/166095/zadarma?page=2) > Zadarma offers a new generation of business phone system with virtual numbers in 110+ countries, free Cloud PBX, free CRM and widgets. > > Verdict: Rated **3.8/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zadarma? Individuals, small and medium business companies, large enterprises ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 71 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.2/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Zadarma - **Location**: Bourgas, Bulgaria - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Per Feature - **Pricing Details**: Phone System (PBX) bundles: Standard (\<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Brazil, Bulgaria, Canada, France, Germany, Ireland, Israel, Japan, Mexico, Netherlands, New Zealand, Spain, Switzerland, United Kingdom, United States ## Features - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Caller ID - Communication Management - Computer Telephony Integration - Conferencing - Contact Management Software - Conversion Tracking - Dashboard Software - Data Import/Export - Email Management Software - IVR - Lead Management Software - Lead Qualification - Mobile Access - PBX - Queue Management - Reporting & Statistics - Reporting/Analytics - Ring Groups - SIP Trunking - Sales Pipeline Management - Task Management Software - Third-Party Integrations - Virtual Extensions - VoIP Software - Voice Mail - Workflow Management Software ## Integrations (12 total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems Software](https://www.capterra.ca/directory/31101/business-phone-systems/software) ## Related Categories - [Business Phone Systems Software](https://www.capterra.ca/directory/31101/business-phone-systems/software) - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) - [Cloud PBX Software](https://www.capterra.ca/directory/31102/cloud-pbx/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) ## Alternatives 1. [Wildix](https://www.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) 2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (890 reviews) 3. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (468 reviews) 4. [VoIP.ms](https://www.capterra.ca/software/203084/voip-ms) — 4.8/5 (698 reviews) 5. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews) ## Reviews ### "zadarma2112" — 3.0/5 > **Denis** | *September 29, 2026* | Transportation/Trucking/Railroad | Recommendation rating: 6.0/10 > > **Pros**: Competitive pricing and low international calling costs. Rich feature set, including a free Cloud PBX offering. > > **Cons**: Customer support responsiveness can be inconsistent. Initial setup and integrations may require technical knowledge. > > Zadarma is a good budget-friendly business phone and VoIP platform, especially for organizations that need international numbers, cloud telephony, and basic contact center functionality. ----- ### "Terrible CS to use, even if attractive package and good features." — 1.0/5 > **Ahmed Mahrous** | *October 21, 2025* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like, except some attractive feature, which will not be accessible, actually. The PBX looks great, but if it works\! > > **Cons**: Giving a hard time to people and businesses. They only attract clients by features and plans, but after that, they make people live harder. Their admins have some rocks in their brains\! > > Extremely inconvenient service, customer care, or uncare, and respect. I made an order of business line for my startup, and selected a special number. To set up the phone number and make it functional, they asked for a bill of utility for the business, which is a brand-new business. I told them we have subscribed to a utility and are waiting to receive the bill, which will be provided once it's received shortly, since it's a startup. For no reason, without any confirmation, they cancelled my plan and banned my account from gaining numbers. They wanted to regain the special number I selected, and so they have no care for anyone who wants to use their service. It's really inadvisable to use this platform. Take care of your matter and don't get their service. I imagine how difficult to deal with them; moreover, if you have a business number that your clients used to contact you on, Zadarma can cancel it at any time and ruin your business \!\!\! ----- ### "Good long-term choice for international-facing companies" — 5.0/5 > **Verified Reviewer** | *March 20, 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. > > **Cons**: Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. > > We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. ----- ### "Practical and easy to use solution for managing daily business communication" — 5.0/5 > **Verified Reviewer** | *August 27, 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: We appreciated how straightforward the setup process was, along with features like call forwarding and virtual numbers that made communication easier to manage. > > **Cons**: The platform already provides a solid feature set for regular usage, and a few additional reporting options could make long-term tracking even more convenient. > > Our team started using Zadarma to simplify our communication setup, and it has been working well in our day-to-day operations. The platform handles calling functions reliably and helped us organize communication more efficiently compared to our previous setup. It also felt easy enough for our team members to start using without needing extensive training. ----- ### "Reliable communication platform for handling business calls more efficiently" — 5.0/5 > **Verified Reviewer** | *July 13, 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We like the availability of virtual numbers and call routing options since they gave us more flexibility in setting up communication according to our business requirements. > > **Cons**: The platform already covers most of our daily needs well and having a few more onboarding resources could make the initial set up process events more of a new users. > > We started using the Zadarma to manage our business communication more effectively especially for handling incoming and outgoing calls across different teams so far the experience and has been smooth and it help us reduce the complexity of managing called through separate systems the setup process was easier than expected and once everything was configured the platform work consists for a daily operations. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/166095/zadarma?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/166095/zadarma) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data