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What Is NinjaOne?

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne is consistently ranked #1 for its world-class customer support and has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past six years.

Who Uses NinjaOne?

For IT professional that need instantaneous response to user issues and secure their IT environments.

Where can NinjaOne be deployed?


About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others


Danish, Dutch, English, French, German and 7 others

NinjaOne pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

NinjaOne has a free version and offers a free trial.

Pricing plans get a free trial

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others


Danish, Dutch, English, French, German and 7 others

NinjaOne videos and images

NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools
View 6 more
NinjaOne video
NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools

Features of NinjaOne

  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Security
  • Asset Tracking Software
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Customer Support Software
  • Customizable Reports
  • Customization
  • Dashboard Software
  • Data Security
  • Data Storage Management
  • Data Visualization Software
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Documentation Management
  • Encryption Software
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Management
  • File Sharing Software
  • For MSPs
  • For Websites
  • For the IT sector
  • Full Backup
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management Software
  • IT Asset Tracking
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Image Creation
  • Image Deployment
  • Incident Management Software
  • Incremental Backup
  • Inventory Management Software
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management Software
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Mobile Device Management Software
  • Monitoring
  • Multi-Channel Communication
  • Multi-OS
  • Multiple Format Support
  • Network Analysis
  • Network Monitoring Software
  • Network Security Software
  • Network Wide Management
  • OS Imaging
  • Patch Management Software
  • Performance Metrics
  • Performance Monitoring
  • Policy Management Software
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling Software
  • Screen Sharing Software
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Status Tracking
  • Support Ticket Management
  • Task Management Software
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Ticket Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • User Management
  • VPN Software
  • Vulnerability Management
  • Vulnerability Scanning
  • Vulnerability/Threat Prioritization
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management Software

Alternatives to NinjaOne

Simplified endpoint management for desktops, servers, and mobile laptops.
TeamViewer empowers you to connect to any device to support anyone, any process, or anything — from anywhere, anytime.
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today! Learn more about Atera
Deliver powerful, layered protection to multiple customers quickly and easily.
Datto RMM is a secure, single platform for MSPs to remotely monitor, manage and support endpoint devices across your customer base.
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Patch Manager Plus is an automated patch management software to patch Windows, Mac, Linux updates and 850+ third-party applications. Learn more about ManageEngine Patch Manager Plus
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Syncro is the integrated business platform for running a profitable MSP. Enjoy PSA, RMM and remote access in one affordable package. Learn more about Syncro

Reviews of NinjaOne

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

Director of Technology in US
Verified LinkedIn User
Facilities Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best RMM tool on the market

5.0 3 years ago

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.


Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.


The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered: Atera and Kaseya VSA

Reasons for Choosing NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Switched From: Spiceworks

Reasons for Switching to NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Verified LinkedIn User
Accounting Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best-in-class RMM for internal IT Departments

5.0 10 months ago

Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).


After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.


Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered: Datto RMM, Syncro and N-central

Reasons for Switching to NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Network Engineer in US
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

It wasn't bad, but users bounced off it for interface reasons and support issues so we left

3.0 2 weeks ago New

Comments: Overall it was ok. The software seemed like it was on its way, but the amount it cost had me feeling like we were paying to be beta testers


Cleanliness of design was nice. Actively developed


Things that were not present were described as forthcoming, but no roadmap at the time.

Director in Australia
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great RMM for the price -Fast, Responsive and Feature rich!

4.0 3 months ago


The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.


The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Alternatives Considered: N-sight, N-central and SuperOps.ai

Reasons for Choosing NinjaOne: Syncro was no longer suitable for our business.

Switched From: Syncro

Reasons for Switching to NinjaOne: Maturity, less complex then some of the other options while still having the important features we wanted.

Lead Instructor & Senior Network Administrator in US
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great RMM with additional capabilities continuously added - Great price!

5.0 5 months ago


It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.


Nothing - usually there is something, but I have no cons.