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NextMe logo

NextMe

NextMe Overview:

What Is NextMe?

NextMe is a modern virtual waiting room that makes it simple for businesses to manage their waitlist and serve more customers. Eliminate long lines and create amazing first impressions, all while saving money on outdated technology.

Designed to help organizations of all kinds seamlessly manage customer flow, NextMe's award-winning queue management solution is recognized for being incredibly intuitive, easy to train, and loved by customers and businesses alike. Retain over 30% more customers, boost online reviews, and engage with your waiting customers in real-time with NextMe's powerful virtual waiting room.

Who Uses NextMe?

NextMe is designed for any business with a wait. Trusted in over 30 verticals, including restaurants, events, healthcare, cannabis dispensaries, veterinary, education, government, retail, and more.

Where can NextMe be deployed?

Cloud-based
On-premise
NextMe Software - NextMe all queues
NextMe Software - NextMe add guest
NextMe Software - NextMe virtual waiting room
NextMe Software - NextMe multi-device support
View 5 more

Overall rating

See all reviews
Based on 20 reviews
4.9
Write a Review!

Reviews sentiment

Positive
100%
Neutral
0%
Negative
0%

Starting Price

US$49.99
Per User, Per Month

Free trial

About the vendor

  • NextMe
  • Founded in 2015

NextMe support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, United Kingdom, United States

Languages

English

Features of NextMe

  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Client Management
  • Communication Management
  • Confirmations/Reminders
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Forms
  • Customizable Templates
  • Dashboard Software
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Mobile Access
  • Online Booking
  • Patient Intake
  • Patient Portal Software
  • Patient Records Management
  • Prioritization
  • Public Waitlist
  • Queue Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • SMS Messaging
  • Self Check-In/Check-Out
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration

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Capterra verified reviews for NextMe

Overall rating

4.9
Based on 20 reviews
Write a Review!

Filter reviews (20)

Most Helpful Most Recent
Elizabeth
Director of Operations in US
Veterinary Software, 11–50 Employees
Used the Software for: 1+ year

"Ally Urgent Vet Care"

August 30, 2024
4.0
Customer Service with NextMe has been really great. John looks into any issues and follows up appropriately.
Pros:
It is user friendly. It does not take long to train the staff on.
Cons:
It does not integrate into our software.
Reviewer Source

NextMe Response

November 19, 2024

Thank you for the positive feedback! We'll be focusing on 3rd party integrations soon (i.e. PIMS) so we'll make sure to follow up accordingly

Leah
CEO in US
Events Services, 2–10 Employees
Used the Software for: 1-5 months

"GREAT EXPERIENCE"

November 18, 2024
5.0
The best thing about it was John Yi actually visited our event place to make sure if everything is doing well which is super helpful.
Pros:
John did an amazing demo with our team to show how to use it! Super easy to use.
Cons:
It was super easy to use for everyone and makes our event so smooth.
Reviewer Source
Joseph
IS IT Manager in US
Verified LinkedIn User
Government Administration, 51–200 Employees
Used the Software for: 1+ year

"Recommended!"

February 10, 2023
4.0
Support and staff are excellent to work with from [sensitive content hidden] on down! [sensitive content hidden] & Thanks for a great service.
Pros:
NextME first helped our municipality help get city services running again during the pandemic; keeping our staff and customers safe as possible during spacing precautions. Now after the pandemic, our customers and staff like it better than the old take a number and wait around old school way.
Cons:
It is very dependent upon network connectivity so make sure you have a sold and secure network or the app will not refresh in a timely manner.
Reviewer Source

NextMe Response

February 10, 2023

Thank you for your positive feedback! We're always happy to help and glad to hear our waitlist solution is still adding value to your team and customers beyond the pandemic!

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 201–500 Employees
Used the Software for: 1-5 months

"Hot Laps Sign Up"

June 12, 2023
4.0
Great customer service by John.
Pros:
That it's ready to go not much modification is needed
Cons:
That couldn't have a cap for the queues we made. Which would have allowed consumers to sign up on their own for certain queues.
Reviewer Source

NextMe Response

June 13, 2023

Thank you for your feedback! We're glad to hear your team enjoyed NextMe's easy setup process and customer support. Regarding capping the number of guests per queue, we have a new version of NextMe that includes this feature request. Please don't hesitate to reach out to your account representative to help you get started. Thank you again for your honest feedback and we look forward to working with you again in the near future!

Ryan
Marketing Manager in US
Recreational Facilities & Services, 51–200 Employees
Used the Software for: 6-12 months

"Functional, great support, could use more features."

March 10, 2022
5.0
Rather than have our customers wait in line, we want them spending money at the bar, arcade, or on food. Nextme has made that a reality.
Pros:
Ease of use, great responsive support from [SENSITIVE CONTENT]. Customers are able to sign up for different attraction's waitlists from anywhere in our building letting our customers spend money in other parts of the business instead of waiting in line.
Cons:
It doesn't give reliable estimates wait times for our team or customers, which means out team has to kind of make it up, and that results in poor customer interactions, we ultimately stopped showing the estimated wait time as it was upsetting more guests than helping. This could use some fine tuning. Additionally, it seems like certain setting can only be adjusted on the app, or the web portal, but not visa versa, they should really have all the setting on both platforms.
Reviewer Source

NextMe Response

April 6, 2022

Thank you for your 5-star review! Also, we're happy we got to address your "cons" regarding estimated wait times during our meeting. Since your recreational facility supports multiple waitlists for various group activities including laser tag, we're currently working on offering our users more ways to display wait times based on custom queue types and by party size. Until then, we're glad we found a temporary solution for your business and we appreciate your feedback to help us improve your experience.

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