RoverPass

Roverpass Campground Management System

Pros:

Customer Service was excellent and very helpful. Could always count on someone to get back to us in a timely manner.

Cons:

I have only been on board for a month or so. So far, I think RoverPass is great!

Give Roverpass a shot!

Comments: I would 100% recommend using RoverPass for your booking needs.

Pros:

I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly.

Cons:

There are a few things that I would love to see and a few that I will not mention because I know that they are in the works. I would like to see the option to use promo codes available and I would also love for customers to be able to book multiple campsites in one transaction.

Outback springs

Pros:

Desired features Color status. Reports

Cons:

Month and quarterly view of guests. Too many steps to get back to the reservation page

Alternatives Considered: Open Campground

Reasons for Choosing RoverPass: Bonfire sold

Switched From: Bonfire Campground Management

Reasons for Switching to RoverPass: Ease of use

Great Way to Run Our Two RV Parks

Pros:

Roverpass made our calendar much more efficient without the fear of double booking. It is easy to use and implement into our two parks. Instant booking has been great for our customers. We currently do it at no extra expense to the customers and we absorb the fees. There are always upgrades and the staff has always been there for me when I've had difficulties. Also another perk is that when I see an issue that affects us, Roverpass has found fixes and has gotten back to us immediately. With the Covid-19, and ensuing chaos and cancellations I have had the best customer experience with Karla and many others trying to figure things out. I felt really taken care of during a difficult time. Since we have two parks now, one we are running directly and one by work campers, I can access both easily if there are problems or questions. New features are being introduced frequently, and they have all been bonuses for us, including being able to charge customers for wood and other items.

Cons:

I did give 4 stars for functionality, because this is a work in progress. There are a few snags that are easily worked around, that I know a few fixes will make use easier. For instance, if you go to a future date and do something, the computer will automatically go back to the current date. For tracking financials, it is great for credit card use, but when we get cash, it has been difficult. I know these are things are what Rover Pass is working on and I'm glad to be a part of it.

Impressed!

Comments: The biggest benefit of using RoverPass is almost eliminating phone calls for RV reservations. This has freed up a lot of time for my staff and me.

Pros:

What I like most about this software is the ability to look at it quickly and get all the information I need to book a reservation or reject it. I have had guests tell me it was very simple to fill out the information to book a room or an RV site.

Cons:

There are two things that I believe could be improved upon with this software. First, I would like to be able to integrate it with Booking.com and Airbnb, then tie it into my own booking calendar. Second, I have had several guests have to cancel and are very upset when the fees are not refunded....all they tend to see is "full refund if cancelled".... with in however many days. If there was a way to emphasize the fees would not be refunded it would make life a bit easier:)