eContact
What Is eContact?
SkyCreek’s powerful, yet flexible eContact platform gives clients control over communications throughout the customer’s lifecycle. Personalize and brand all of your customer communications, Read more including email, SMS, IVR, and surveys — all within one enterprise-grade platform. With eContact, you can seamlessly design, manage, deploy, and monitor multi-channel customer communications throughout the customer journey. Read lessWho Uses eContact?
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Reviews of eContact
Average score
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Verified Reviewer
Improved our customer touch points!
Comments: We have been very pleased so far. When we do have a question the support team has been very responsive.
Pros:
It was extremely easy to customize the templates to respond to our customers and in multiple channels. eContact has allowed us to become extremely responsive to our customer needs
Cons:
It took me a bit to understand the reporting but once we connected with the support team it was no problem.
Andrew
eTouchPoint Review - Bluepeak Customer Care
Pros:
We use eTouchPoint as a daily tool in assessing agent, department, and company success. NPS and verbatim results give us the proper feedback in a timely manner and allow us to respond to customers that want to be heard. I can point to many instances in which this software helped us identify an issue, reach out to the customer, and turn them into a promoter of our company.
Cons:
Due to my role at the time we adopted eTouchPoint, I was not involved with the initial pricing or purchasing discussions - so I did not respond to the questions regarding price. I would like to see the ability for someone within our organization to update the company hierarchy, maybe using a pre-existing template, to make the process for adding new agents faster.
George
Great marketing tool especially for SMS and Surveys
Comments: Their team is great to work with. They are experienced and very helpful
Pros:
The system is easy to use and we can create multichannel campaigns for our clients which they love. SMS is much more effective than email and a great new tool for marketers
Cons:
I wish we had this 2 years ago. Now we are unwinding other platforms and consolidatinng to eContact.
Timothy M
Skycreek eTouchpint review
Comments: If ever there is an issue, the team at Skycreek is there with solutions quickly. They are a great team to work with.
Pros:
Being able to log in and see feedback immediately is very important. Reviewing daily is a great help with coaching the staff - be it praising or giving constructive advice. Its there for management to use.
Cons:
If i had to find something - it would be the daily processing of the queries to pull the results to send to Skycreek. It is a cumbersome process that takes a good half hour to get ready to send the information over.
Jane
Surveys Made Simple
Pros:
I like how easy to use the tools are for me and my team. We can find actionable data that helps us improve our performance for our customers.
Cons:
I'd like to see this tool integrated with our database so we can send some surveys via text and others via IVR.
