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What Is eContact?

SkyCreek’s powerful, yet flexible eContact platform gives clients control over communications throughout the customer’s lifecycle.

Personalize and brand all of your customer communications, including email, SMS, IVR, and surveys — all within one enterprise-grade platform. With eContact, you can seamlessly design, manage, deploy, and monitor multi-channel customer communications throughout the
customer journey.

Who Uses eContact?

Not provided by vendor

eContact Software - Content Designer
eContact Software - Campaign Manager
eContact Software - Surveys
eContact Software - Data Analytics
eContact Software - Integrations

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Reviews of eContact

Average score

Overall
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.8
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Improved our customer touch points!

5.0 last year

Comments: We have been very pleased so far. When we do have a question the support team has been very responsive.

Pros:

It was extremely easy to customize the templates to respond to our customers and in multiple channels. eContact has allowed us to become extremely responsive to our customer needs

Cons:

It took me a bit to understand the reporting but once we connected with the support team it was no problem.

George
Marketing Director in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great marketing tool especially for SMS and Surveys

5.0 last year

Comments: Their team is great to work with. They are experienced and very helpful

Pros:

The system is easy to use and we can create multichannel campaigns for our clients which they love. SMS is much more effective than email and a great new tool for marketers

Cons:

I wish we had this 2 years ago. Now we are unwinding other platforms and consolidatinng to eContact.

Andrew
Customer Care Manager in US
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

eTouchPoint Review - Bluepeak Customer Care

5.0 last year

Pros:

We use eTouchPoint as a daily tool in assessing agent, department, and company success. NPS and verbatim results give us the proper feedback in a timely manner and allow us to respond to customers that want to be heard. I can point to many instances in which this software helped us identify an issue, reach out to the customer, and turn them into a promoter of our company.

Cons:

Due to my role at the time we adopted eTouchPoint, I was not involved with the initial pricing or purchasing discussions - so I did not respond to the questions regarding price. I would like to see the ability for someone within our organization to update the company hierarchy, maybe using a pre-existing template, to make the process for adding new agents faster.

Timothy M
General Manager in US
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Skycreek eTouchpint review

5.0 last year

Comments: If ever there is an issue, the team at Skycreek is there with solutions quickly. They are a great team to work with.

Pros:

Being able to log in and see feedback immediately is very important. Reviewing daily is a great help with coaching the staff - be it praising or giving constructive advice. Its there for management to use.

Cons:

If i had to find something - it would be the daily processing of the queries to pull the results to send to Skycreek. It is a cumbersome process that takes a good half hour to get ready to send the information over.

Rahul
Chief Operating Officer in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

An Honest Review of SkyCreek's Contact Solutions: Excellent Deal and Top-Notch Customer Service

5.0 11 months ago

Comments: I recently got to know about SkyCreek and its contact solutions. I must say, they have a very good deal to offer. As I am writing an honest review, I want to mention one thing here their customer service is top-notch, very smooth, and very friendly. I called the number given on their site, and first I talked to the guy about what solutions they are going to provide at what price. The guy is patient, knowledgeable, and very well-spoken. He explained everything to me very nicely and based on that I made my purchase with SkyCreek. I am a first-time user and I am a happy customer. Ha Ha! Jokes apart, their solutions are really good and the good thing is they offer them at a very reasonable price that supports my pocket. So, I am happy with the purchase. Thanks!

Pros:

SkyCreek's contact solutions offer a great deal, and their customer service is top-notch, smooth, and friendly. The representative who assisted the customer was patient, knowledgeable, and well-spoken, which helped the customer make an informed decision. SkyCreek's solutions are also reasonably priced.

Cons:

I currently do not have any negative feedback about the software and plan to continue using it unless any significant issues arise.