eContact

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What Is eContact?

Keep customers informed and engaged at every step of their service experience with eContact by SkyCreek. This powerful, yet flexible, platform gives you ultimate
control over all of your customer communications, including email, SMS, IVR, and surveys — all within one enterprise-grade platform. With eContact, you can seamlessly design, manage, deploy, and monitor multi-channel customer communications throughout the
customer lifecycle.

Who Uses eContact?

Not provided by vendor

Where can eContact be deployed?

Cloud, SaaS, Web-based, Linux (On-Premise)

About the vendor

SkyCreek
24/7 (Live rep)

Countries available

United States

Languages

English

eContact pricing

Starting Price:

Not provided by vendor

No free version

eContact does not have a free version. eContact paid version starts at N/A.

About the vendor

SkyCreek
24/7 (Live rep)

Countries available

United States

Languages

English

eContact videos and images

View 5 more

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Ovation

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Features of eContact

AB Testing
API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Automated Responses
Batch Processing
CAN SPAM Compliance
CES Survey Structure
CSAT Survey Structure

Call Recording Software
Campaign Analytics
Campaign Management Software
Campaign Planning
Channel Management Software
Chat/Messaging
Collaboration Tools
Communication Management
Complaint Monitoring
Content Management System (CMS) Software

Customer Journey Mapping
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard Software
Data Import/Export
Data Visualization Software
Drag & Drop
Drip Campaigns

Email Campaign Management
Email Management Software
Email Marketing Software
Engagement Tracking
Event Triggered Actions
Feedback Management
Interaction Tracking
Landing Pages/Web Forms
Live Chat Software
MMS

Mass Texting
Mobile Keywords
Mobile Optimized Emails
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Marketing
Multi-Language
NPS Survey Structure

Negative Feedback Management
Performance Metrics
Process/Workflow Automation
Question Branching
Question Library
Randomization
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Reporting/Analytics

SMS Marketing
SMS Messaging
Scheduled Messaging
Search/Filter
Sentiment Analysis
Shortcodes
Skip Logic
Survey Builder
Survey/Poll Management
Surveys & Feedback

Template Management
Text Analysis Software
Third Party Integrations
Trend Analysis
URL Customization
Unified Communications Software
Visual Analytics
WYSIWYG Editor
Workflow Management Software

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