15 years helping Canadian businesses
choose better software

What Is Issuetrak?

Is your IT help desk flooded with requests from every direction? Work smarter and happier with Issuetrak.
Our help desk software is designed to receive and triage tickets in one centralized location, empowering your business with timeliness, transparency, and full issue oversight. Easily stay on track anywhere, anytime with powerful workflow automations.
Regardless of industry, our configurable help desk solution adapts to meet your needs. Plus, Issuetrak will partner with you every step of the way from white-gloved implementation to ongoing 24/7, US-based customer support. See why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Request a free trial or demo today.

Who Uses Issuetrak?

Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more.

Where can Issuetrak be deployed?

Cloud-based
On-premise

About the vendor

  • Issuetrak
  • Located in Norfolk, US
  • Founded in 1992

Issuetrak support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, Germany, India and 5 others

Languages

Danish, Dutch, English, French, German and 4 others

Issuetrak pricing

Starting Price:

US$26.00/month
  • Yes, has free trial
  • No free version

Issuetrak does not have a free version but does offer a free trial. Issuetrak paid version starts at US$26.00/month.

Pricing plans get a free trial

About the vendor

  • Issuetrak
  • Located in Norfolk, US
  • Founded in 1992

Issuetrak support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, Germany, India and 5 others

Languages

Danish, Dutch, English, French, German and 4 others

Issuetrak videos and images

Issuetrak Software - Issue Hub
Issuetrak Software - Issuetrak Dashboard
Issuetrak Software - Issuetrak Submit Issue View
Issuetrak Software - Issuetrak Detailed Issue View
Issuetrak Software - Issuetrak Settings Lightbox
View 6 more
Issuetrak video
Issuetrak Software - Issue Hub
Issuetrak Software - Issuetrak Dashboard
Issuetrak Software - Issuetrak Submit Issue View
Issuetrak Software - Issuetrak Detailed Issue View
Issuetrak Software - Issuetrak Settings Lightbox

Features of Issuetrak

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking Software
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Calendar/Reminder System
  • Call Center Management
  • Cataloging/Categorization
  • Change Management Software
  • Change Planning
  • Change Tracking
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Support Software
  • Customizable Branding
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Document Storage
  • Email Management Software
  • Equipment Management
  • Facility Asset Management
  • Feedback Management
  • Fixed Asset Management Software
  • Full Text Search
  • IT Asset Management Software
  • Incident Management Software
  • Interaction Tracking
  • Inventory Management Software
  • Issue Auditing
  • Issue Tracking Software
  • Knowledge Base Management
  • Knowledge Management Software
  • Live Chat Software
  • Macros/Templated Responses
  • Maintenance Management Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Parts Management
  • Performance Metrics
  • Preventive Maintenance Software
  • Prioritization
  • Problem Management
  • Project Management Software
  • Queue Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management Software
  • Task Progress Tracking
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Vendor Management Software
  • Work Order Management
  • Workflow Configuration
  • Workflow Management Software

Alternatives to Issuetrak

SYSPRO is a highly scalable, industry-built ERP system for manufacturing and distribution.
Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth. Learn more about Jira
Speed up resolution times and automate workflows with scalable IT and HR help desk software.
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management Learn more about SysAid
(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
Made in Germany: our helpdesk software with ticket system and knowledge database (KNB), adaptable to your needs and expandable.

Reviews of Issuetrak

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.7
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
63%
4
31%
3
5%
2
1%
Jeromy
Jeromy
Director of Operations in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Issuetrak Customer Support for SaaS Development Company

5.0 10 months ago

Comments: Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!

Pros:

Ticket notes and tasks. Secure relevant ticket access for customers and clients.

Cons:

Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.

Issuetrak Response

10 months ago

Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Christopher
Director of Quality Control in US
Aviation & Aerospace, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Issue track is the best issue tracking system that we have ever used

5.0 10 months ago

Comments: Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met.

Pros:

The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us.

Cons:

Their continued follow up to make sure I was caught up on the homework I needed to do.

Alternatives Considered: Freshservice, ServiceNow and Zendesk Suite

Reasons for Switching to Issuetrak: because of the way we can configure to our needs, and change the configuration as our needs change.

Issuetrak Response

10 months ago

Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Anna
Video tech support agent in US
Telecommunications, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

I use issuetrak on a daily basis to submit tickets to other departments so things can be processed

3.0 7 years ago

Comments: The ability to communicate and get information to other teams

Pros:

I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.

Cons:

I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.

Tyler
Director of WW Logistics in US
Music, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great Customer Services

5.0 4 months ago

Comments: My company has used issuetrak for 8+ years and it has served us well. We use Issuetrak on daily bases for tracking issues as well as running analytical reporting. Any time we have an issue customer service has solved our issue, and our account manager [sensitive content hidden] has in incredible in assisting us when needed.

Pros:

Issuetrak is simple solution for tracking data and running reports. The customer service is fantastic and [sensitive content hidden] does an outstanding job with customer satisfaction and email response time.

Cons:

I cannot think of a single issue I would consider a con.

Issuetrak Response

2 months ago

Tyler, we're thrilled our customer service continues to please Issuetrak users! We'll continue working hard to serve you as best we can. As always, if you feel there are other ways we can improve, feel free to submit feedback directly to our Product team via our website at https://www.issuetrak.com/feature-requests!

Stephen
Director of Technology Operations in US
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Issuetrak Reveiw

5.0 last year

Comments: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.

Pros:

The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.

Cons:

Have yet to find any major flaws thta were not able to be resolved by some method.

Issuetrak Response

last year

Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!