What Is Issuetrak?

Issues, tickets, complaints, and more; whatever you call it, we solve it. With your choice of Issuetrak’s cloud or on-premise software, unlimited free end users can submit, edit, and close tickets — and thanks to our easy multichannel submission options, they won’t need training to do it. Improve and automate your workflows, manage visibility, and make reports a breeze with dashboards. Take advantage of our Active Directory integration, asset management module, and much more!

Who Uses Issuetrak?

Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance, education, transportation, healthcare, and more!

Issuetrak video
Issuetrak Software - Issue Hub Issuetrak Software - Issuetrak Dashboard Issuetrak Software - Issuetrak Submit Issue View Issuetrak Software - Issuetrak Detailed Issue View Issuetrak Software - Issuetrak Settings Lightbox

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Reviews of Issuetrak

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.7
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
33%
3
6%
2
1%
Valery
Valery
Support Services Specialist in US
Verified LinkedIn User
Government Administration, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.

5.0 5 years ago

Comments: Resolves the complexity of tracking issues.

Pros:

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Cons:

Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.

Alexander
Entertainment Manager in US
Entertainment, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Tracking 23 Organizations at Once

5.0 7 months ago

Comments: Very positive. This is the thing that keeps us moving. I was with this company a decade ago before Issuetrak and recently came back as a manager. Let me tell you, this software has revolutionized our technical department.

Pros:

Data tracking, hands down. I can research past issues with confidence. It takes a bit of management to keep people from being lazy when entering tickets, but when all the information is there this becomes a very powerful tool that can be used to track day to day problems, but it can also compile them over years to see larger trends that otherwise would have gone unnoticed. It also helps me and others cover our bases and provide evidence to either support or refute vague claims that otherwise would be anecdotal in nature.

Cons:

The search function can, at times, can feel clunky. It's not bad, but if you are asking me to pick nits here, this would be it. One annoyance is searching users, where I have to pick between active or non-active. I don't know why I can't search both at the same time, which would speed up my process. Also it seems like the main search tool at the top could be a little more robust. I almost never come up with anything useful out of it as I think it only looks at subject line searches. When searching names or terms often times the search gets confused by one letter or capital difference. I feel like to be truly effective the search function could have more intelligence (speaking from a place of not knowing at all how that works). This is not a con, but in my opinion the mobile settings are not sufficient for use on the phone. As we move further and further remote in our jobs, it would be very handy to have an Issuetrak app. A dedicated mobile device application that is not through the web browser would elevate this experience ten fold if done properly. As of right now I use Issuetrak almost exclusively on my PC, but I could see the benefits of a mobile experience, keeping notifications within the app and reducing email accumulation. Right now I basically ignore Issuetrak when traveling, and it would be wonderful if this didn't have to be the case.

Justin
IT Director in US
Management Consulting
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Horrible for anything but canned actions

2.5 7 years ago

Pros:

Small footprint on server and runs on Windows. We didn't have to install some appliance or other modified Linux variation to get the software up and running. Able to leverage our existing SQL and IIS servers when needed.

Cons:

Functionality, they claim it is highly flexible and has workflow but there is no logic short of a yes no response system. The flexibility for any department outside of a single use is frustrating and process automation only really sends notifications there is no automation but instead reporting of when you completed something. Simple workflow related tasks are non-existent such as creating a new issue to handle a flow item, this causes you to have to try and include all outcomes for a workflow item.

Richard
Richard
Computer Support Technician in US
Verified LinkedIn User
Higher Education Software, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Great product and amazing support. IssueTrak Support is always just a phone call away.

4.0 5 years ago

Comments: Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable.

Pros:

Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization. Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with.

Cons:

Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions.

Jeromy
Director of Operations in US
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Issuetrak for SaaS Customer Support Management

5.0 6 months ago

Comments: Our overall experience with Issuetrak has been wonderful. It enables our teams to focus on development and management while providing full-service support to our customers.

Pros:

As a medium sized business developing and maintaining Software as a Service application for Federal, State, and Local governments, our ability to leverage Issuetrak as a full-fledged issue ticket management and help desk system is critical to our operations. Our customers appreciate the full-service ticketing system and feel they're being treated professionally.

Cons:

Issuetrak has a definite learning curve. Because of its high extensibility and customization, it is very easy to get lost in the options. However, Issuetrak trainers and support personnel are extremely helpful and quick to respond.