--- description: Learn more about Issuetrak pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Issuetrak Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Issuetrak](/software/16499/issuetrak) # Issuetrak Canonical: https://www.capterra.ca/software/16499/issuetrak Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/16499/issuetrak?page=2) > Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface. > > Verdict: Rated **4.6/5** by 205 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Issuetrak? Issuetrak is used by manufacturing support, service industries, financial institutions, property managers, healthcare, education, and government agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 205 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Issuetrak - **Location**: Norfolk, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$876.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Issuetrak provides two main pricing plans (Cloud Annual and On-Premises Annual) with per-agent pricing models. The Cloud Annual plan starts at $876 per agent (minimum 3 agents), while the On-Premises Annual plan ranges from $478 per agent (monthly implied) to $1059 per agent (one-time payment). A 14-day free trial is available, though credit card requirements are not specified. Payments are accepted in US dollars, and add-ons are available but require consultation for pricing details. Unlimited free users are included with at least one paid agent license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Irish, Italian, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Ireland, Japan, Mexico, Netherlands, United Kingdom, United States ## Features - Activity Dashboard - Activity Tracking - Alerts/Escalation - Approval Process Control - Approval Workflow - Asset Tracking Software - Assignment Management - Audit Management - Barcode/Ticket Scanning - Call Center Management - Catalog Management - Change Planning - Collaboration Tools - Configuration Management - Contact Management Software - Customer Database - Customer Engagement Software - Customer Support Software - Email Management Software - Equipment Management - Facility Asset Management - Feedback Management - Fixed Asset Management Software - Full Text Search - Inbox Management - Incident Management Software - Interaction Tracking - Inventory Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Maintenance Management Software - Mobile Access - Multi-Channel Communication - Multi-Language - Onboarding Software - Preventive Maintenance Software - Project Management Software - Real-Time Monitoring - Release Management - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Task Progress Tracking - Ticket Management - Usage Tracking/Analytics - User Management - Work Order Management - Workflow Management Software ... and 30 more features ## Integrations (10 total) - Gmail - Google Analytics 360 - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Power BI - Okta - SendGrid - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) ## Alternatives 1. 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Just give us the option to keep it on or off and quit the animated window. > > Overall very good. We obtained IssueTrak to handle customer complaints. Our use has grown beyond that and there are now 3 departments using it. ----- ### "A ticketing system that won't leave you pulling your hair out" — 4.0/5 > **Josie** | *May 12, 2025* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT support team. Fairly intuitive and flexible with our needs, seems to scale up nicely as well. Support has been top knotch. > > **Cons**: Not a fan of how the service handles email updates to tickets and I wish it were more clear who is able to receive updates for tickets. Typically staff send in tickets via email and occasionally have other staff CC'd in that email and while it doesn't note it in Issuetrak, there could be multiple people replying to the ticket and getting updates. > > Overall love my time with Issuetrak, it does the job and it does it well. A few tweaks and it could be even better\! ----- ### "Decent product but needs some improvement" — 4.0/5 > **Swagat** | *March 26, 2026* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: Overall, I like how simple and straightforward the product is. Loads fast, does it's job well, no bugs experienced so far. > > **Cons**: Well, Issuetrak is decent ticket tracking product. I just wish the UI was better, expecting something modern. Right now it looks as if it is from the 90s. Some data visualization features would be great too. ----- ### "Excellent service desk application" — 5.0/5 > **Daniel** | *May 6, 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I'm used to it. It works really well. Everytime I've ever needed any support, they are very fast to provide excellent support. > > **Cons**: I have some minor gripes with the app, but it mostly works very well for what i need. When I select a user, if the name isn't highlighted, it won't work, that's kind of annoying. > > Easy peasy. Great support with our transtion from on premise to cloud service. To be fair, i havent used any other service desk applications, but Issuetrak does everything i've needed. ----- ### "Simple and Effective" — 4.0/5 > **Salman** | *October 4, 2018* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: The ability to customise the software to meet our needs Report generator tool is pretty extensive Email to ticket, made end-users life easier Overall a decent product > > **Cons**: Installation is bit tricky Only search users beginning with last name of the user, some time can be annoying As an admin when I send reply to tickets it goes using my personal work email rather than the support email, I constantly have to cc support email and advise users to Reply All when sending replies. > > Solves end-users needs to submit their requests quickly, also IT Admins can better track all the requests and report. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/16499/issuetrak?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/16499/issuetrak) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data