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What Is MailTrack?

Follow up with more accuracy. Find out the moment your emails have been read, track the number of clicks, and how many times a recipient has opened the mail, using only your normal Gmail interface.

Add our intuitive check marks to your email for Gmail read receipts in your inbox.

WHY MAILTRACK?
- More than 5 million sign-ups
- More than 100,000 customers
- 4,5 stars (10,000 reviews)
- Featured in Forbes, Mashable, Inc, Lifehacker, The Next Web, Product Hunt...

Who Uses MailTrack?

Anyone sending emails from Gmail Human Resources professionals. Sales and Marketing teams selling with Emails Vendors and services providers willing to learn more about their email campaigns

MailTrack Software - 1
MailTrack Software - 2

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Reviews of MailTrack

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.3
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
62%
4
30%
3
5%
1
3%
Fadiah
Fadiah
Human Resources Assistant in Malaysia
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Track email and comprehensive report

5.0 2 years ago

Pros:

MailTrack is perhaps the most user-friendly mail tracker I've noticed. I used to worry about whether or not my emails were being opened when I sent them out, but MailTrack takes care of that. Whenever my emails are viewed, and links are clicked, I now have a record of it. This enables me to followup up as needed to increase the response to my efforts. Furthermore, MailTrack has a simple Gmail connection plugin to monitor my emails from within my preferred email client.

Cons:

The restrictions of the free version are what I dislike the most. For example, letter size limitation, a watermark that I have to erase every time, and it does not turn up when several receivers open the mail. The premium plan i quite expensive for a simple software like this one.

Verified Reviewer
Verified LinkedIn User
Higher Education Software, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

MailTrack is a Low-Overhead, Complete Mail-tracking Solution

5.0 3 years ago

Comments: My overall experience with MailTrack has been quite positive. It has allowed me to reach a greater level of engagement with my targeted emails than I ever have before.

Pros:

I have run numerous email promotional campaigns for product launches (music, books) over the years and MailTrack is by far the simplest mail tracker I've used. It used to be that I'd send out emails wondering if they were ever getting opened, but MailTrack alleviates that concern. I now know when my emails are opened and links are clicked. This allows me to follow up accordingly to achieve even greater response to my campaigns. Moreover, MailTrack features an easy Gmail integration plugin that enables easy monitoring from within my mail client of choice. I did pay to upgrade to the premium version in order to remove the "sent by MailTrack" branding that would otherwise appear.

Cons:

The only issue I've encountered with MailTrack (aside from the easily resolved need to turn off the "sent by MailTrack" branding) comes when I send email to certain domains. I've found that institutional/organizational email addresses are much more likely to alert users to the fact that their emails are being tracked, but I imagine this is the case with all image-based mail trackers. Further, some of those mail servers forward and display emails to end users in a way that makes it appear as if an email has been opened far more times than it ever actually is (one particular email registered over 100 opens without a response). These complaints are fairly minor though--MailTrack largely functions as advertised.

Verified Reviewer
Verified LinkedIn User
Legal Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Do not use

1.0 5 months ago

Comments: Mailtrack cost us thousands of dollars in lost productivity and their response was "Sorry about that". They also lied to us about how long there had been an issue (we had a problem over a week ago but had not been able to trace it to them at the time).

Pros:

It was great while it worked. It was lovely to see who had read emails.

Cons:

Mailtrack had what they called a server issue. Emails sent by my organization all came back to us as unsent, but somehow they were all deleted from our "sent" box and were not in our drafts. So Mailtrack somehow deleted these emails. All had to be done and resent.

Anuj
Anuj
CEO in US
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

MailTrack FTW!

5.0 3 months ago

Comments: Overall experience has been wonderful and it's easily my go-to email tracking application. I've tried others but this one is the smoothest & easiest to use.

Pros:

Best thing about MailTrack is that not only does it automatically let you know once someone opens an email you've sent to them, it gives you a daily update on how many emails you sent, how many have been opened, who hasn't open an email yet, etc. It's done wonders for my business knowing if someone received my message.

Cons:

The only thing I don't like about MailTrack is that it includes itself in your signature when you send emails. However, you can get rid of that by using the paid version. I guess it's not a bad trade off considering all of the benefits I'm receiving for free!

Kim
Paralegal in US
Law Practice, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Satisfactory but simple product

5.0 2 years ago

Comments: My overall experience has been pleasant and satisfactory. Mailtrack is a great (but simple) tool for email tracking.
It has helped with our email communication and it has been a reliable product. It has a free version and affordable paid version.
As a law firm, sometimes we just need to know if a person has opened any of our emails at all and Mailtrack has served that purpose quite well. We don't necessarily need the extras but they're still nice to have.

Pros:

Price is always high on my list, mailtrack has a free version and the paid version is reasonable! I love that Mailtrack is easy to use even for beginner or intermediate experience levels. I like the notifications and reporting, it helps us understand how recieptients engage with our email marketing, newsletter, events, or even just typical emails. Mailtrack has been rather dependable and I have not experienced any technical issues or malfunctions which is great! Mailtrack has been helpful with our email communication all around and especially anything marketing related.

Cons:

I do not like the limited amount of templates and customization. I do not like the lack of available features. Mailtrack does not notify you when an email has been forwarded and it does not include extra data like how many times an email was opened. Another issue is that it only works with Gmail and it isn't necessarily mobile friendly.