Jamf Pro

Jamf Pro Review

Comments: We could expand our entire business with Jamf.

Pros:

The possibility to work seamlessly with all the Jamf products and the possibilities to manage Apple Devices with all the features that we need.And especially the security focus Jamf has.

Cons:

It is sometimes difficult to get the right support tier when we have a problem.

Still the gold standard for Apple MDM and device management

Comments: Jamf is a complete solution to managing a fleet of Macs, from dozens to thousands. It is industry standard for a reason.

Pros:

Strong feature set for enforcing security compliance, performing IT asset management and lifecycle, and device management. Very feature rich and continuing to add more with things like the now solid Jamf Protect suite. Easiest Mac MDM to hire IT engineers to management, lots of Jamf talent out there.

Cons:

User experience is pretty dated at this point, which can be a bit of a barrier to usage outside of IT teams. Reporting capabilities could use some additional polish.

Alternatives Considered: Kandji

Reasons for Switching to Jamf Pro: Much easier to hire talent experienced with Jamf.

Jamf Pro has been a game changer for managing our organization's devices efficiently.

Pros:

The ease of device management and automation tools make my life easier.

Cons:

The interface can be overwhelming for new users and requires time to get used to.

Perfect product for Apple device management

Comments: The software is really well made and you’ll get great control over your apple devices. We have tested lots of platforms but this one is my favorite.

Pros:

Great real-time dashboards about every needed aspect for the whole Apple device inventory at a glance made it convenient to decide easily about the future projects.

Cons:

Implementing the jamf pro for the first time needed patience and continuous improvement so that we can reach an stable level, sometimes even changing settings related to automation requires some scripting experience.

Alternatives Considered: Sogeti SMART Workspace, Workspace ONE and Microsoft Intune

Reasons for Switching to Jamf Pro: Because ot has better UI and overall quality

Jamf Pro from an Admin's Point of view

Pros:

Ease of use Perfect integration with Apple Timely Updates

Cons:

I would like to be able to put devices into specific buckets like AirWatch

jamF the only way to go with a Mac device

Comments: Two thumbs and toes up 100%, love this product and cannot wait to learn more as I enhance my training classes to learn more

Pros:

Ease of use and management of devices as well as computers. Configuration roll outs, software roll outs, self service options, inventory management, report management and much more

Cons:

lots of overhead and training is necessary but as you get more training these cons disappear before your eys.

We can see you.

Comments: So far, its all smiles and the team is learning m,ore about this tool daily.

Pros:

Deployment of Jamf Pro finally gave us visibility of IT assets that had previously been categorized as ghost IT. We were given the ability to see, fix, and control devices that were not available to us and now we are working towards achieving compliance standards for security and patch management.

Cons:

This is not Jamf specific, but we did not have as much input on implementation and customization as we would have liked. Sales guided us towards an out of the box deployment.

Jamf Pro: Go Apple users

Comments: Overall it's a great tool and best management solution for Apple users

Pros:

Very reliable and secure option for Mac OS...Very affordable for the features it provides and great management

Cons:

It can become confusing initially and can cause troubleshooting because of overlapping services

Efficient Device Management with Jamf Pro

Pros:

I appreciated Jamf Pro's user-friendly interface and robust features that streamlined device management. It made tasks efficient and offered great control over our Apple ecosystem.

Cons:

Although generally satisfied, one drawback was the learning curve for some advanced features. Additionally, occasional updates caused minor disruptions in our workflow.

Jamf Pro in a 10k+ company

Pros:

Easy to use and understand cloud management of corporate devices. Highly customisable to your own liking making zero touch deployment on all our devices possible. Distributing, updating and maintaining software packages (albeit with the help of 3rd party solutions) is easy and helps to keep your devices up-to-date and safe.

Cons:

Patch management should be made easier. The app catalog area seems to be more of a beta instead of a polished product.

Alternatives Considered: Kandji and Microsoft Intune

Great for end users but can be a processor hog

Pros:

It makes getting remote assistance very easy for me as an end user

Cons:

Seems to run in the background a lot and use a lot of CPU time, especially in conjunction with Chrome; sometimes my (not new) MacBook heats up from it.

Still best of breed - but might be overwhelming in funcionality for small and medium businesses

Comments: Still my solution of choice - tried competitors but they fail the trial procedure in very early stage

Pros:

Thorough training and certification programme, very responsive and helpful user community (Jamf Nation), still probably the most powerful mobile device management solution for macOS/iOS-fleets

Cons:

sometimes not very responsive in the remediation of product issues, kinda pricy and feature-wise overloaded for average businesses without advanced requirements

Good MDM management tool

Pros:

Great tool for Apple and MacOS device management with great control and visibility to end user devices.

Cons:

It would be nice to introduce this platform for Windows and Android.

Legendary #1 Mobile Device Management Suite in the globe

Comments: Innovative platform for device management.Easy to implement and deploy.Hassle free in authenticating users and devices.Excellent solution for device inventory management.

Pros:

Device management ,Single sign on, Patch manament,Inventory management,Authentication management

Cons:

User interface feature should be improved.Approving device should be improved.

Best Apple device management platform in existance

Comments: While no company is perfect, JAMF has really gone out of their way to take care of us as both customers and admins. I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS. You will be treated and supported very well. JAMFs training options are also the best I've ever attended. I have yet to try the virtual trainings though.

Pros:

Day 1 support of all Apple releases, full roadmap compatibility with Apple, and dedication to the integration of Apple products at the enterprise level. It has allowed me the flexibility and capacity to provide a truly world class user experience without the world class investment and effort.

Cons:

It certainly could have better remote support features. It HAS remote support, but really only on the local network. Mind you, I don't really need additional remote support capacity, but it would be nice.

JAMF PRO - You cannot manage mac's effectively any other way.

Comments: Through JAMF Pro we are utilizing zero touch deployment, cross domain authentication to our fleet through Nomad Login (JAMF Connect), deployment of applications to our iOS devices utilizing Apple VPP and its integration with the JAMF Pro platform. We are able to easily manage the deployment of patches using Patch Management and more. There is no better way to manage a mac outside of JAMF.

Pros:

As a user of JAMF PRO since the days when it was called Casper, I can safely say that this product is a constant evolution of itself and as it pertains to Apple hardware, software, admin and user needs. Considering the product is on a zero day release schedule always means we are ready to manage devices and workstations upon the latest release of an OS build. It has allowed use to customize our deployment packages, settings and enrollment styles. Having the ability for zero touch enrollment and deployment of systems is without a doubt the most influential feature of our JAMF Pro installation. Getting machines up and ready is a breeze with JAMF Pro, long term management is even easier.

Cons:

JAMF rarely has anything we dislike. Over the years their menus have evolved for the better. The user interface has improved drastically. i would say as they grow, to continue to keep the product suite obtainable by educational users. Products which havent recently released such as Jamf Protect are a bit cost prohibitive, it would be nice if they were bundled into the Jamf Pro suite.

Best in Class

Comments: Excellent IT tools. The community Jamf have created around their products is second to none. Jamf Pro has helped my career immensely.

Pros:

Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short. Jamf Pro is reliable and powerful. There's a reason it has become the industry standard for Apple device management. Support from Jamf and from the Jamf Nation community is second to none. I know if I have a problem I can turn to Jamf Support or Jamf Nation for help finding a solution.

Cons:

I would like to see a more customizable, dynamic GUI. I would like to be able to dynamically drag around items in the Dashboard. Clicking on items to remove them from view in the Dashboard would also be very helpful for cleanup and organization. I would also like to see better effort in improving Patch Management.

Easy iPad Management

Comments: Easy to setup - Easy to use - Intuitive and Extremely Agile

Pros:

Jampf Pro makes it easy for our school to deploy, track, and manage a sustainable fleet of Apple products. Its Self-Service app management catalog makes it easy to install and push out apps based on users and control iOS updates remotely without having to collect and manually update managed devices. Control of the products remains within the IT department and enables high-level security settings to ensure safe usage of the device.

Cons:

I love the Jamf Pro software and wish that it was a more universal device management system that went beyond just Apple products. It is a pain point within or organization to have utilize multiple device management systems due to different hardware.

World Class Product- Gold Standard for Mac Management

Comments: Extremely please with the product, the features, the support and the cost. I would definitely recommend to anyone who was planning to invest in a Mac management tool.

Pros:

When we were evaluating management tools for our environment, we quickly came to the conclusion that there was not a one size fits all solution. Once we realized that, every other institution we contacted asked if we had looked at Jamf yet. Once we started looking at the product, the ease of use, the feature set, and the features that allowed us to customize the end user experience, we knew that this was the only product we could use. Jamf customer support has been great from the initial install, transition to cloud, upgrades and general support questions.

Cons:

Local server upgrades. During the time we had our own on site server, we performed upgrade. Most of the time they went OK, but it was a complicated process with many pitfalls, and seemed, on some occasions, to require a fair amount of pure wizardry. This is was generated most of my support calls with Jamf.

One Stop Shop for Managing all Apple based Devices

Comments: Very satisfied. Coming from a 100% windows experience myself I wasn't sure what to expect, but the remote Jump Start option (paid for seperately) is worth the $ if you want to get started on time and properly. The only thing is come prepared with questions, as the jumpstart is more of a "This is what a Jamf admin would do" and not "Here let me set this up for you".
Otherwise this checks all the boxes from a compliance, security, and usability perspective and we are very happy to have replaced Intune with Jamf Pro for MacOS.

Pros:

1. The features are very robust, and development announcements are released very frequently 2. Some of the more straight forward features and policies are very easy to implement for even junior admins 3. Cloud based availability enables lean shops with no on-premise capabilities to get started 4. Custom scripting available for the more advanced admins 5. Decent reporting and auditability. Haven't investigated reporting/metrics with 3rd party solutions but simple reachs indicates this is possible or being worked on

Cons:

1. The UX is horrendous, and for someone that doesn't live and breathe the solution it becomes hard to find certain items when I need it 2. Flushing errors can be more intuitive, they did implement auto-rerun on failed policies just recently so hopefully that improves things

Electronic Management Made Easy

Comments: Jamf has allowed my team and me to raise our level of customer assistance and machine management. Since we first integrated it, it has made quick ease of processes and asset management.

Pros:

I like how it allows us to view which machines are in need of updates, what updates crashed, as well as the ability to manage machine inventory. All these features and a clean interface make it easy to navigate.

Cons:

Although this may be centralized to a few issues, at times the synchronization seems to be delayed compared to ServiceNow.

Great Mac management software

Comments: Overall the experience has been extremely positive and I would definitely recommend Jamf, they are the best in the business. My only negative would be that they sometimes seem more interested in implementing new features than addressing known issues.

Pros:

Jamf Pro is a very powerful tool with a rich feature set. There is a learning curve but the training available is excellent, providing you are in a region it is available. We manage a global fleet of Macs and use a hosted cloud instance which allows us to install software, perform updates and just generally manage our Macs no matter where our users are. The Self Service app gives our users the ability to install software when it suits them or run fixes to known issues without having to contact IT.

Cons:

Support can be a bit slow at times, as we have a hosted instance when we call support we are often told we have to wait for someone from the cloud team to take a look and get back to us. Also since updating to v10 we have had performance issues because of a product issue which could be resolved by throwing more resources at the server but as we do not host it we do not have the control to do that. Apparently the problem has been addressed in the next release.

Jamf Review

Comments: Jamf is everything I hoped it would be, and much, much more. I always highly recommend it to anyone who works with Macs.

Pros:

I love that Jamf handles everything Mac related from pre-stage deployment to pushing updates to reporting. Jamf has simplified everything that I do in my job & I rarely have to touch machines anymore. I love that we were able to implement a system to get machines from pre-stage to named, bound to AD & authenticated with 802.1x in a matter or 2 minutes, that is my absolute favorite thing as even doing it by manually I had issue - but I don't anymore.

Cons:

There is nothing I don't like, a couple of features I'd love to see implemented but Jamf continues to listen to their customers & update features all the time. We did have a bit of a time getting it to work in our environment with the restrictions on our network & the fact we cannot sync with LDAP, but we figured it out during training & it was no fault of Jamf.

Jamf Pro

Comments: Long time customer, love the product.

Pros:

Mac people supporting Mac people. Purpose built for Apple admins.

Cons:

FedRAMP certification would be amazing. Otherwise a customizable login banner for Jamf Pro (cloud)would satisfy one gov control that audit looks for.

Modern Management for MAC

Comments: Easy to use and easy to deploy software enroll mac books

Pros:

easy to use and easy to deploy software enroll mac books

Cons:

full control is not available. like remote management of mac. wipe and clean of device is not available