isolved

Multiple Features

Pros:

- Forcasting PTO for current and upcoming year. Helps for planning vacations. - Preview Paycheck. Can see the potential breakdown of pay before pay day. - Multiple options for clocking in and lunch breaks.

Cons:

You can access the website via mobile or app but they don’t have all features available.

I chose iSolved over ADP

Comments: I have been happy with iSolved. I temporarily switched to ADP because I was told it would serve us better, and I learned quickly it was not the right service for us. I went back to iSolved. There were some hiccups with that, like the pricing went up and we lost one of our services. I like the administration side, but some of the employees struggle with the AEE on the phone (slow connection to punch in/out for example).

Pros:

The customer service is more convenient than that of other services I have used in my position, and it's critical that I receive timely answers for payroll and benefits. I also like that I know where to go to find all kinds of reports.

Cons:

I don't like the pricing structure, and I don't like that if we need other service add-ons that the fees are somewhat outrageous depending on the service. I would like to be able to put everything together, we as a non-profit we cannot budget for some of the more exorbitant items (HR help). Some reports are too detailed and don't come in Excel format.

Most troublesome program ever!

Comments: bad!

Pros:

Nothing about this program works if you can never get into the site.

Cons:

Well getting into the site takes an act of congress.

Payroll processing and HR data entry in one place is great

Comments: The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Pros:

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Cons:

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Consistent, efficient, and supportive

Comments: My experience over the years has been excellent. Even when concerns come up, they are addressed and resolved professionally and with empathy.

Pros:

The iSolved platform is well integrated and easy to use. Most recently, the tax team has been phenomenal is resolving time sensitive issues. Their follow up has been appreciated.

Cons:

What I personally like least makes iSolved one of the reasons it works well. Dealing with different teams for different areas can be a challenge but it provides specialist to expert level support while the help desk centralizes and divvies up the tasks as needed.