15 years helping Canadian businesses
choose better software

What Is isolved?

isolved Payroll software, part of isolved People Cloud, enables you to view and process payroll anytime, anywhere, Eliminate errors, inefficiencies and redundancies with an intelligently-connected platform that automates and delivers a “single source of truth” to accelerate results. Employees gain instant access to payroll information from an Adaptive Employee Experience viewable on any device.

Who Uses isolved?

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals.

isolved Software - Employee Calendar
isolved Software - LMS Main Page
isolved Software - Payroll Run Schedule
isolved Software - Time Off Balances
isolved Software - Time Entry

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Reviews of isolved

Average score

Overall
3.9
Ease of Use
3.9
Customer Service
3.7
Features
3.9
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Lisa
Lisa
Business Office Manager in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

i-Soved it the BEST

5.0 last month New

Comments: It has made our job more manageable, we absolutely love it. I can highly recommend it to anyone.

Pros:

Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help

Cons:

They only thing I do not have a complete grasp on is benefits. It is as much of a "me" problem as it is an iSolved problem.

Denise
Human Resources Manager in US
Banking, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Could focus more on customer needs rather than the look of your product. New format is awful!

4.0 last week New

Comments: Mediocre at best! Initially impressed and now there are too many things that don't flow and are not a time saver, rather a time sucker!

Pros:

Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen!

Cons:

2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

iSolved Review

3.0 2 months ago

Pros:

Having everything in one place. The ability for employees to clock in at their desk

Cons:

Customer service was not good. Getting answers to problems took days.

isolved Response

2 months ago

Thank you for taking the time to leave a review of isolved! We apologize for your experience with our customer service and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Victoria
Implementation Manager in US
Accounting Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

isolved is a True Single Database Platform Meeting the Changing Needs of Employers

5.0 3 months ago

Comments: The overall experience has been very positive. The platform is very user friendly and easy to implement and customize.

Pros:

The functionality being all one database is a large focus for us. It is easy to add services as the legal environment or business needs change and the system keeps businesses in compliance as regulations are put into place.

Cons:

The scheduling feature is the only area I see as being less competitive than other products in the industry for employees that are moving between teams or departments or simply making on the fly adjustments.

Mike
Director of Human Resources in US
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Isolved in my experience

4.0 3 weeks ago New

Comments: Overall the experience has been rewarding and a good asset for my role. I like the product and have suggested it as an option to peers in the community.

Pros:

I like the availability of the system to grow with companies and provide additional platforms dependent on the company needs. I really enjoy the ease of use of the product.

Cons:

Service response is lacking at times. I would like the response to questions or issues to be more timely.