15 years helping Canadian businesses
choose better software

What Is Deem?

Deem is on a mission to transform travel. Starring Etta, its award-winning, mobile-first, corporate travel booking and management software, Deem offers employees everything they need to easily make the right travel decisions for themselves and their company, including safety and sustainability data in the booking flow. Deem’s travel technology plugs into major travel agencies and expense solution providers, empowering more corporate customers and the world’s largest travel management companies.

Who Uses Deem?

Award-winning, mobile-first business trip booking software for travel managers and travel management companies who want cost control, and safety and sustainability data, and most of all, travelers.

Deem Software - Book and manage trips.
Deem Software - Book one-way, round trip, or multi-city flights.
Deem Software - Pin a seat.
Deem Software - Tripadvisor ratings.
Deem Software - Access to the car rental providers you know and love.

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Reviews of Deem

Average score

Overall
4.4
Ease of Use
4.6
Customer Service
4.5
Features
4.3
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
44%
4
48%
3
8%
Brian
Brian
Patient experience specialist in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Traveling arrangements made easy

5.0 5 years ago

Pros:

This is a very all inclusive program that making traveling for business easy! As a user I find this tool to be very intuitive and user friendly. With the ability to do everything from flights, lodging and rentals this all in one program is very easy and efficient. I would recommend this for any company !!

Cons:

I don’t have any cons about this program. It’s very user friendly like any other travel site. You can refine you searches, add stops etc. really easy to use as an end user.

Kai
Front Office Product Manager in US
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great OBT with innovative features for end-users, but confusing admin dashboard

4.0 4 months ago

Comments: Great tool ! Capabilities to configure private fares are extensive and continuously improved at record speed. High customer satisfaction as well.

Pros:

Requires little to no training for end users thanks to a great help feature which guides users along. Hotel location safety check, sharing flight options via email from search results, great app, etc. ! Very quick to implement industry required changes (e.g. adding country of issuance to KTN field).

Cons:

Unfortunately it is not intuitive. The fact that e.g. adding a ghost card to the site requires you to go to at least 4 different places does not make sense. Steps are easily missed. After adding it at the first place a pop up warning should appear, stating that it's not live and where to go next. The ability to clone private rates to other already existing Deem sites is lacking. For TMCs with a lot of airline agreements it is tough to manage.

Tracy
Director of Client Services in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Deem

3.0 6 months ago

Pros:

The end user experience is easy to navigate

Cons:

I would like to see it easier to configure on the travel management side of things. Delegate navigation, PTA, credit card assignment.

Deborah
Travel Technology Consultant in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Deem Support/Training Is by far the Best

5.0 last year

Pros:

User Friendly and very dependable. The Layout I like better than others.

Cons:

Some of the programming but if I do not understand I can always reach out to someone for help and [SENSITIVE CONTENT] is very responsive to my need for help!

Whitney
Head of Customer Success in US
Consumer Services, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Simple and well designed online booking tool

5.0 6 months ago

Comments: I loved being able to book, modify and easily cancel and rebook my trip with Deem. It was great and I didn’t run into any issues. I loved how simple it was and the process was very easy.

Pros:

The sleek design and user friendly interface make booking travel seamless. It isn’t confusing or overly complex making it easy to know exactly which action you are taking and what to do next.

Cons:

I don’t love that you can’t search all types of fares in a search but have to toggle between them in the search.