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Salesforce Platform
Salesforce Platform Overview:
What Is Salesforce Platform?
Salesforce Platform lets you build enterprise apps quickly that help you connect employees, engage customers, track performance, and integrate everything. Salesforce Platform is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.
Who Uses Salesforce Platform?
With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.
Where can Salesforce Platform be deployed?
Cloud-based
On-premise
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Overall rating
See all reviews
Based on 389 reviews
Reviews sentiment
Positive
89%
Neutral
8%
Negative
3%
Starting Price
US$25.00
Per User, Per Month
Free trial
About the vendor
- Salesforce
- Located in San Francisco, US
- Founded in 2003
Salesforce Platform support
- Phone Support
- Chat
Countries available
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Australia, Austria, Belgium, Canada, China
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Austria
- Belgium
- Canada
- China
- Denmark
- Finland
- France
- Germany
- India
- Ireland
- Israel
- Italy
- Japan
- Netherlands
- Norway
- Portugal
- Saudi Arabia
- South Africa
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Languages
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Danish, Dutch, English, French, German
Languages
Languages that the product is available in.
- Danish
- Dutch
- English
- French
- German
- Italian
- Spanish
- Swedish
Compare with a popular alternative
Show more details
Salesforce Platform
US$25.00
month
Free version
Free trial
4.0 (389)
4.0 (389)
4.0 (389)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
US$9.00
month
Free version
Free trial
4.5 (5,691)
4.3 (5,691)
4.4 (5,691)
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Capterra verified reviews for Salesforce Platform
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Overall rating
Based on 389 reviews
Write a Review!
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Dionne Joy
Service Hub Representative in Canada
Verified LinkedIn User
Higher Education Software, 501–1,000 Employees
Used the Software for: 2+ years
"Salesforce Platform Super powerful for customer relationship, customizable, system workflows, dashboards and automations for organization."
December 27, 2025
New
My overall experience with Salesforce Platform has been very positive. It’s a robust, flexible system that can transform how teams manage customer relationships, automate processes, and analyze data. Once you get past the initial learning curve, it becomes an incredibly valuable tool that supports efficiency and growth
Pros:
What I liked most about Salesforce Platform, great ability to bring everything together in one place. Love the task managing, customer support and provides value for money. Its biggest strength is customization, code updates, development and code management. You can tailor almost every part of the system — workflows, dashboards, automations, and even entire apps, without needing deep technical skills. and provides great security.
Cons:
What I liked Least about Salesforce Platform is it can be a little complex and require lots of learning for users. Salesforce Platform is powerful, but that power comes with complexity. The interface can feel overwhelming at first, especially for new users. There’s also a steep learning curve and mastering the platform often requires training or certification. Another drawback is cost.
Reviewer Source
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Yahya
Admin RD Consulting in Canada
Computer Software, Self Employed
Used the Software for: 6-12 months
"Invest a lot, get a lot"
November 17, 2025
Overall, the out of box experience is pretty simple and it has a great ability to scale to meet needs and exceed project management expectations. This comes with a high-learning curve and investment into the platform over the ability and ease to transfer to other platforms
Pros:
Established solution with security, customer support channels and near unlimited versatility for customizing features and development flows.
Cons:
Value depends as features add up, code updates could be more seamless and rely on custom solutions with limitations out of the box.
Reviewer Source
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Mohammed Hareez
Human Resource in Canada
Financial Services Software, 51–200 Employees
Used the Software for: 6-12 months
"Salesforce platform review"
March 26, 2025
My overall experience with Salesforce platform is wonderful
Pros:
And the most I like about Salesforce platformers is easy to track notes for the customers
Cons:
the least I like about Salesforce platformers it's not well organized
Reviewer Source
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Michelle
Contact Centre Agent in Canada
Airlines/Aviation, 11–50 Employees
Used the Software for: 1+ year
"Salesforce Review"
November 21, 2024
I love salesforce and the ease of info tracking and email sending. It is reliable and always has accurate information. Salesforce has many uses.
Pros:
It is easy to keep track of tasks, leads, opps etc I love how we can open multiple pages on one page and we do not have to open a different tab.
Cons:
How it signs out after a while, but this is okay it is one click to sign back in.
Reviewer Source
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Peter
Director of Technology Services in US
Verified LinkedIn User
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 2+ years
"Salesforce for a growing nonprofit"
July 10, 2025
Our experience with Salesforce as been great! We replaced several aging and otherwise poorly built systems with Salesforce as a single unified platform to run our nonprofit organization. It's defiantly been a huge part of enabling growth for our organization!
Pros:
When my team asks if Salesforce can do it the answer is always YES! Salesforce is by far the most versatile tool we have in our technology stack!
Cons:
The cost to maintain and continue to develop Salesforce is not insignificant, you definitely need to budget well and make sure you are willing to make the investment! Don't go halfway, always go all in!
Reviewer Source
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