18 years helping Canadian businesses
choose better software
Podium
What Is Podium?
Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.
Automatically send every customer a review request at the exact right moment, so they can leave you a review in 20 seconds.
Then, respond to every review with AI-drafted review replies, and keep a record of the review together with all of your other customer communication.
Who Uses Podium?
Podium caters to businesses across automotive, health and wellness, home services, and retail industries.
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Reviews of Podium
Alternatives Considered:
Love it but don't always love paying for it!
Comments: Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.
Pros:
The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.
Cons:
It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.
Alternatives Considered:
Wish we never left!
Comments: We previously used Podium and we switched to a less expensive option. Well, you get what you pay for. Podium is a far better product. Reviews increase, we get paid faster using card readers or text to pay. Excellent customer service!
Pros:
Podium works so well. Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office.
Cons:
Nothing, nothing, nothing, nothing, nothing.
I wouldn't use Podium if it was FREE
Pros:
I was lied to during onboarding and never told about the 1 yr contract until I read it for myself during the signing. They are not transparent and their customer service is the worst I've EVER experienced.
Cons:
They have a huge lack of transparancy. They are willing to lie to you to onboard and try to keep your business. They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your business. Wasted countless hours during set up and after trying use their platform all while being charged for services not used.
podium, one mans trash is another's treasure
Comments: it wasn't bad honestly! It's a super great program and they have some amazing features. However, for our company, it just didn't fit as well. For companies larger and using more payment methods, this is the program for you and it's very easy to use daily.
Pros:
Easy to navigate and gets the job done fairly quickly
Cons:
Not as efficient at getting our messages to patients
Great Way to Motivate team to get Reviews
Comments: I love that fact that you can motivate the salesman to get reviews done. Keeps track of who sent out the most and places them in 1-3 winnings.
Pros:
Great way to get Reviews with easy text and email links to send.
Cons:
That it is not free, would be the only thing that I didn't like.
