ManageCasa

The Up and Coming Cloud Platform for Property Managers

Comments: ManageCasa is a cloud based product that is mobile friendly that can be used from anywhere at anytime. It is extremely cost effective, easy to set up, implement and use. I was personally able to take a Property Management Company from a completely manual system to a completely computerized system in no time

Pros:

ManageCasa is one of the newer software products out there but that’s definitely one of its advantages! Their tech support is ALWAYS available at no additional cost! Live support during business hours and ability to submit support request(s) outside of regular hours. They go above and beyond to help you get your question/problem resolved.

Cons:

Sometimes performance can a bit slower than I’d like.

A++++ Customer Service

Comments: Fantastic customer service and support

Pros:

The best part about Manage Casa is if there is a problem, someone is always available to help solve the problem.

Cons:

Would like some more board related features like a voting record.

Horrible way of addressing clients

Pros:

We never even got to using the software since the CS experience was ridiculous off the bat

Cons:

So I had a chat with a representative named [sensitive content hidden] who came across in a very unprofessional manner. As a prospective client, I asked for them to send me documentation via a business email address which I provided(Various Product Offerings, Ts&Cs, How pricing works etc). I would assume that this is fairly standard for a client to ask. He told me that he requires a working live website for him to send me the necessary documents. I didn't quite see the sense in this and mentioned why I think so, but I wasn't going to make a big fuss about it either, since policy is policy. I proceeded to signing up for a 14 day trial with a different email address (personal address since I did not want any promotional emails to end up in the business email address if I did not like the product). I am absolutely disgusted by the response that I received regarding the use of two different addresses. The representative [sensitive content hidden] somehow had the nerve to tell me that I am showing all of the standard "red flags" due to no website (which startup has a website?) and using different email addresses, which "validates his thoughts" on not sending me the relevant documents. Even if these are some red flags, it is NEVER OKAY to imply to a client that they are seeming sketchy/illegitimate. Jumping to conclusions and making customers feel uncomfortable is not good business practice. Your product can be good, but if you have no way of addressing clients appropriately your company will loose potentially valuable cl

ManageCasa is a great way to manage your homeowner's casas

Comments: We started doing the financials/accounting in house for one our properties and the other software platforms were too big or are hard to use.

Pros:

The customer support is by far the best! Their response to support tickets is quick. The training is thorough and detailed. The team is friendly and patient. Plus they have videos to help with the process.The templates to download homeowners, transactions, and transactions is really easy to download. The set-up for our property was easy to integrate especially when we had to start from scratch. I like how the properties, vendors and homeowners, transactions are able to sync together. We had to send out a mass email to the homeowners and with adding documents and that went smoothly. They really put a lot of thought into this product and the features.

Cons:

The ACH set-up can be tricky for the homeowners that aren't tech savvy.

MangeCasa is doing a great job!

Comments: I have been pleased with our relationship, and that’s really what it has been, a relationship. They communicate well from day one and make it easy to transition to there software.

Pros:

Ease of use and cost are the first things you notice. It’s a complete package that helps in all factors of property management. The staff is very responsive and they continue to put out new innovative ways to help our business.

Cons:

It’s a growing company. There have been some functionality that was limited but they have gone the extra mile to work on those issues.