Who Uses TeamHeadquarters?

It departments between 10 and 500 IT members.

What Is TeamHeadquarters?

TeamHeadquarters is an integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets.

TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers.

Now available On Demand, you can start using this powerful enterprise software suite right away.

TeamHeadquarters Details

Entry Software

http://www.entry.com

Founded 1998

TeamHeadquarters pricing overview

See pricing plans

TeamHeadquarters does not have a free version but does offer a free trial. TeamHeadquarters paid version starts at US$28.00/month.


Starting Price

US$28.00/month See pricing details

Free Version

No

Free Trial

TeamHeadquarters deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

TeamHeadquarters Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM Software
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management Software
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management Software
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring Software
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software

View full list of Help Desk Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Bug Tracking Software
  • Calendar Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Fields
  • Customizable Reports
  • Deadline Management
  • Document Management Software
  • Drag & Drop
  • Email Management Software
  • Gantt/Timeline View
  • Issue Management
  • Milestone Tracking
  • Multiple Projects
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Requirements Management Software
  • Resource Management Software
  • Search/Filter
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Workflow Management Software

View full list of IT Project Management Software

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Audit Management
  • CRM Software
  • Change Management Software
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Drag & Drop
  • Email Management Software
  • IT Asset Management Software
  • IT Asset Tracking
  • Incident Management Software
  • Inventory Management Software
  • Knowledge Base Management
  • Knowledge Management Software
  • Monitoring
  • Prioritization
  • Problem Management
  • Project Management Software
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management Software
  • Third Party Integrations
  • Ticket Management
  • Workflow Management Software

View full list of IT Service Software

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking Software
  • Audit Management
  • Availability Management
  • CRM Software
  • Capacity Management
  • Change Management Software
  • Chat/Messaging
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Drag & Drop
  • Email Management Software
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management Software
  • Inventory Management Software
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Project Management Software
  • Release Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management Software
  • Third Party Integrations
  • Workflow Management Software

View full list of ITSM Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Billing & Invoicing
  • Budget Management
  • Calendar Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • File Sharing Software
  • Gantt/Timeline View
  • Idea Management Software
  • Issue Management
  • Kanban Board
  • Milestone Tracking
  • Multiple Projects
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Progress Tracking
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Project Workflow
  • Projections
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Project Tracking
  • Resource Management Software
  • Risk Management Software
  • Status Tracking
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Workflow Management Software

View full list of Project Management Software

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management Software
  • Employee Activity Monitoring
  • File Management
  • File Transfer
  • Live Chat Software
  • Meeting Management
  • Monitoring
  • Prioritization
  • Progress Tracking
  • Project Time Tracking
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Updates
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • SSL Security
  • Single Sign On Software
  • Softphone Software
  • Tagging
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing Software
  • Workflow Management Software

View full list of Remote Work Software

TeamHeadquarters Alternatives

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TeamHeadquarters Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.3
Customer Service Software 4.9
Features 4.2
Value for Money 4.5

Review software

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Write a Review!
Paul M.
VP - Development
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    Unrated
  • Customer Support Software
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2008-10-24

"Would highly recommend this company and their products."

Comments: Would highly recommend this company and their products. You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them. Keep up the good work!

Pros: Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!!
Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with.
We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.

Cons: So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.

  • Reviewer Source 
  • Reviewed on 2008-10-24
John M.
Project Manager
Computer Software, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020-02-25

"Teamheadquarters makes being a good project manager easier"

Comments: Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates. The planned vs actual nature of TeamHeadquarters makes being a good project manager easier!

Pros: Built in best practices and the ability to create an estimate and capture work (from projects, support and operational work).

Cons: The Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.

  • Reviewer Source 
  • Reviewed on 2020-02-25
John M.
Owner
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2017-06-02

"The software has been working well to support my business, my experience with it has been positive."

Comments: I've been able to gather all of my project into into a single application to support client and internal projects.

Pros: I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency. My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.

Cons: I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.

  • Reviewer Source 
  • Reviewed on 2017-06-02
David J.
President
Construction, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2017-01-17

"Reducing our applications helped us a bunch"

Comments: Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.

Pros: All of our work in now in one simple to use application and we can see what everyone is doing in real time.

  • Reviewer Source 
  • Reviewed on 2017-01-17
Nancy S.
Senior Director IT
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    Unrated
  • Customer Support Software
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2008-10-24

"Barry Cousins and his staff are top notch professionals."

Comments: Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!

Pros: THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.

Cons: Reporting could be more streamlined.

  • Reviewer Source 
  • Reviewed on 2008-10-24