What Is Rise?
Rise People is Canada’s first all-in-one people management platform offering a modern suite of easy-to-use HR, benefits, and payroll solutions that's used by thousands of employers across Canada.
Rise is changing how work happens—and how people work—through people management solutions that seamlessly integrate and can scale up with a company as they grow. Book your free demo today,
Who Uses Rise?
Rise is designed for companies with 20 to 250 employees in Canada.
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Reviews of Rise
Ease to use it and it is all I need
Comments: It is easy to process the payroll. Time saver.
Export input to excel sheet. Import excel to the system. I can generate reports for all departments. The customize functions is very powerful.
Sometime the system is too slow. Especially on the rush hours, it is take time to go for next step. on the input sheet for search people, I would prefer more functions to search, for example, employee ID.
5 years ago
Thank you for your feedback, Grace. We are glad to hear that you have been having a good experience with report generation and payroll processing. Thank you for your suggestions on improving our search functionality. Your comments have been forwarded to our product team for consideration. If you have any more feedback that you would like to share, please do not hesitate to get in touch using the contact details below. All the very best, The Rise People Team [email protected] 1-888-393-3483
Works Great for Payroll
Comments: Getting the Original companies setup. Simple, not complex, great support.
Ease of use and Customer support. .......
So far everything has exceeded my expectations.
11 months ago
Hi Murray, thanks for your review. We're happy to hear that Rise is exceeding your expectation by making Payroll easier for you!
Room for Improvement
Comments: RISE has taken away alot of manual tracking and spreadsheets so it saves time for the HR team and managers with admin tasks. Employees are more in control of their information, and can make changes/requests very easily. The tech team seems to move a bit slow, and not sure if its due to lack of staff or a high number of service tickets, but it can be a bit frustrating waiting for a resolution for 7-15 business days.
I like that it is a whole program, meaning admins and employees can go to one spot to get information, and you do not have to deal with multiple platforms and programs. The KB articles are wonderful resources to use to solve problems/issues without having to send in a ticket. However there is still room for improvement, with the functionality of the the various modules speaking to each other. Also needs some simple fixes, like the calendar having a choose the date instead of scrolling month by month; but overall its a great program.
The reporting feature within payroll is very complicated, hard to pull data that we need so we end up having to create our own reports. Some of the modules do not speak to each other; changing a start date doesnt flow over the compensation start dates, onboarding defaults to work email and phone number when should go to personal; calendars are tedious as you cant choose a date, but need to scroll month by month. Its definitely a work in progress with areas to improve quite easily.
Everything needed for payroll, stellar customer support
Customer support is far and away the best part of this software. If anything goes wrong they will fix it.
The main interface hasn't changed a lot since Paysavvy and is showing its age. When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data. Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median. Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.
5 years ago
Thank you for your feedback - these are great suggestions. Your feedback is being reviewed by our product team for consideration. If you would like information about our API or would like to discuss access to data, please feel free to reach out to us using the contact details below anytime and we would be happy to help. All the very best, The Rise People Team [email protected] 1-888-393-3483
Excellent value, great responsive support with live chat, terrible interface
Comments: Simplicity for small Canadian businesses running payroll.
The pricing of this product is great, they were offering free payroll for organizations with less than 10 employees at one point, but now it's something that has to be requested. Great value for the services provided and live chat support is convenient. I do recommend this software to minimize the complexity of payroll functions for small businesses.
It is not intuitive to use. Setup is very manual, requiring the user to download pdfs, sign them and re-upload. It's not very friendly towards accountants as the client has to create their own account. Creating a payroll run requires multiple steps, and T4 submission is not automatic. One selling feature of this product was that it integrates with QuickBooks or Xero. There is no integration. There is one guy that can create an Excel macro who requires the exact details of your accounting system setup.
5 years ago
Hi Jenny, Thank you for taking the time to provide us with this feedback. We're glad that you feel you are getting good value for the services provided and that you would recommend us to other small businesses. Your feedback on the product is valuable and helps us better understand your needs. We are reviewing our payroll software to help streamline the pay run process in future releases and we are also currently building integrations with Quickbooks and Xero. Please feel free to reach out to us anytime if you have more specific comments or suggestions. All the very best, The Rise People Team [email protected] 1-888-393-3483