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What Is Rise?
Rise People is Canada’s first all-in-one people management platform offering a modern suite of easy-to-use HR, benefits, and payroll solutions that's used by thousands of employers across Canada.
Rise is changing how work happens—and how people work—through people management solutions that seamlessly integrate and can scale up with a company as they grow. Book your free demo today.
Who Uses Rise?
Rise is designed for companies with 20 to 250 employees in Canada.
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Reviews of Rise
Ease to use it and it is all I need
Comments: It is easy to process the payroll. Time saver.
Pros:
Export input to excel sheet. Import excel to the system. I can generate reports for all departments. The customize functions is very powerful.
Cons:
Sometime the system is too slow. Especially on the rush hours, it is take time to go for next step. on the input sheet for search people, I would prefer more functions to search, for example, employee ID.
Rise Response
6 years ago
Thank you for your feedback, Grace. We are glad to hear that you have been having a good experience with report generation and payroll processing. Thank you for your suggestions on improving our search functionality. Your comments have been forwarded to our product team for consideration. If you have any more feedback that you would like to share, please do not hesitate to get in touch using the contact details below. All the very best, The Rise People Team [email protected] 1-888-393-3483
LHynes
Comments: Very easy to work with, highly recommend to other companies
Pros:
Very user friendly, support is very helpful
Cons:
Couldn't change multiple user wages at one time had to do them individually.
Alternatives Considered:
Stay Away
Comments: Very poor and deeply disappointing. Companies like this give the software industry a bad name.
Pros:
The promises that were made up from but never materialized.
Cons:
Possibly the worst experience I have ever had with a software vendor. Misrepresented and oversold up front. Exceptionally poor support.
Rise Response
2 years ago
Hi Michael, thank you for taking the time to share your feedback. We value your insights in regards to our sales process and our customer service. Please know we have been working hard to help correct and improve our support over the past few months and our entire company is focused on righting the ship to deliver the customer support you deserve and expect. We would love the opportunity to try to make this right, please reach out to me at [email protected] so I can follow up directly.
Alternatives Considered:
My go-to for everything
Comments: I love the support team and the system. If I could bully any company I move to in the future to use Rise, I would. (I know, I'm mean.)
Pros:
I love that Rise has an HRMS system that is very user friendly, but I think my absolute favourite part is the scheduling, attendance, time off and payroll systems all being integrated. I enter a time off date for a staff member in ONE spot, the employees' Time Off Dashboard, and that's it. It carries over to payroll, to the schedule, and to time & attendance. It makes for less steps (for me to forget to enter) and it's correct each time because the entry was only done once.
Cons:
I wish RISE would pay more attention to their app and it's functionality. It crashes a lot, often just doesnt load, and there's no Admin Option on the app, so if I want to review anything it has to be done from a computer.
Excellent value, great responsive support with live chat, terrible interface
Comments: Simplicity for small Canadian businesses running payroll.
Pros:
The pricing of this product is great, they were offering free payroll for organizations with less than 10 employees at one point, but now it's something that has to be requested. Great value for the services provided and live chat support is convenient. I do recommend this software to minimize the complexity of payroll functions for small businesses.
Cons:
It is not intuitive to use. Setup is very manual, requiring the user to download pdfs, sign them and re-upload. It's not very friendly towards accountants as the client has to create their own account. Creating a payroll run requires multiple steps, and T4 submission is not automatic. One selling feature of this product was that it integrates with QuickBooks or Xero. There is no integration. There is one guy that can create an Excel macro who requires the exact details of your accounting system setup.
Rise Response
6 years ago
Hi Jenny, Thank you for taking the time to provide us with this feedback. We're glad that you feel you are getting good value for the services provided and that you would recommend us to other small businesses. Your feedback on the product is valuable and helps us better understand your needs. We are reviewing our payroll software to help streamline the pay run process in future releases and we are also currently building integrations with Quickbooks and Xero. Please feel free to reach out to us anytime if you have more specific comments or suggestions. All the very best, The Rise People Team [email protected] 1-888-393-3483
